My daughter recently had her birthday party here with seven of her friends after attending Cake…read moreTime's weekly summer camp and absolutely loving it. She specifically asked to have her birthday party here, so I really wish I could say we had the same great experience. Unfortunately, I left pretty disappointed.
For a birthday party that cost over $600, I expected the staff to be much more hands-on and engaged, especially with a group of 9- and 10-year-old girls. One employee did an okay job helping, but overall, the level of involvement was not what I expected. I also took several photos during the party where one of the designated team members was on her cell phone rather than interacting with or helping the girls. When you're paying this much for a hosted party, I don't think parents should feel like the staff leading it are disengaged.
I also paid for the Ultimate Party Package, which was advertised as including smoothies, ice cream, and aprons for each girl. When we arrived, I was told they no longer make smoothies and that they hadn't figured out how to remove that option from their website. At that point we obviously switched to the regular party option.
Finally, there is a mandatory 15% service gratuity automatically added to the party. I normally have no problem tipping for good service, but an automatic gratuity is frustrating when the service itself falls well below expectations.
The girls still had fun decorating their cakes, which was the most important part, but for the price and the experience that was advertised, I expected significantly more. Unfortunately, the overall experience was disappointing and did not feel worth the $600+ cost.
