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Heckl Frank R MD

2.3 (6 reviews)

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12 years ago

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17 years ago

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11 years ago

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14 years ago

I have been seeing Dr. Heckl for my left knee sense 2007 and can not see myself ever letting any other Dr. work on my knee

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New Mexico Orthopaedics - Duly noted . . .

New Mexico Orthopaedics

2.1(169 reviews)
4.0 mi•Uptown

Everyone from the girls at the front desk , to the assistants and especially Dr. Williamson are…read morefantastic. So caring I recommend them 1000000%.

Every department I have dealt with at this facility has been very poor. From trying to make an…read moreappointment(put your life on hold for an hour), to the initial exam by Dr. Chapman that was so aggressive that left me in pain on my good knee for 3 days to just now getting off the phone with them when they sent me a collection demand letter and then a week later sent me a statement for the actual services received... of course the representative was rude. DON'T GO HERE. My doctor was Chapman, when he was comparing my good knee to my bad knee he kept popping pulling and digging his fingers under my knee saying he was trying to find my ACL. It was so intense that he left my good knee bruised for three days and my bad knee now had this large bulge under it that was much more painful than before. I saw another doctor at Mayo which is where I am going now and his evaluation was delicate compared to Dr. Chapman. MRI was a pain to deal with because they had a young inexperienced tech who wrote things in her chart that I never said just because I have a small needle in me. People get MRI's all the time with metal in them and this was tiny. I had to make at least 20 more calls to departments with numerous unreturned calls to finally get the MRI. My doctors assistant at one point cancelled my appointment as I was on my way there so I could not answer my phone while driving and then I never got her to return my calls. Made three calls that week to reschedule and still never received a call back. That's when I finally called Mayo and I feel like it was a call from God. I had people approach me in the store without even knowing me to say not to go to New Mexico Orthopaedics and now I understand why. Scheduling, billing, the doctor, MRI, medical records, all of the departments were challenging, even compared to other local large medical facilities like The New Mexico Cancer Center or the hospital. I cannot even imagine the nightmare of going through with a surgery with them. Save your sanity. Go somewhere else. There are other options!

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New Mexico Orthopaedics - 76 the new 46...or so.

76 the new 46...or so.

New Mexico Orthopaedics - Patient waiting area upstairs

Patient waiting area upstairs

New Mexico Orthopaedics

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New Mexico Surgery Center Orthopaedics - Get well card from the Surgeon, Anesthetist and Nurses involved in my care.

New Mexico Surgery Center Orthopaedics

3.1(18 reviews)
4.7 mi•Uptown

These guys have it down! To start off I am a recovery room nurse at a local hospital. I work…read moreclosely with pre-op & surgical services, I see a confusing & disjointed flow from both the patient & employee perspective. But at NM Surgery Center, I didn't get that feeling. My pre surgery contact was nothing less than professional. I received calls and texts reminding me of appts. Preop screening was done over the phone -saving me a trip. Billing called the day before to remind me to bring: insurance cards, ID, etc & what my copay On the day of surgery the registration office was in the same room - no trekking all over the hospital looking for offices. Once I signed in I received a text when registration was ready for me, the nurse text me that she would be out shortly etc. My wife & I were brought back to the preop area and prepped quickly allowing each provider plenty of uninterrupted time to talk with me. Each step in the process was fully explained so there would be no surprises. My wife was able to follow my progress via text . The recovery room stay was quick - within an hour of coming out of surgery I was in the car and on my way home. Everyone I came into contact with was professional, knowledgeable and enjoyed their job. As a surprise I received a get well card in the mail. It was signed by the surgeon, nurses & the anesthetist involved in my care. Truly a professional experience. If you w to are having a day surgery and this place is an option you'd be foolish to go elsewhere. The other hospitals in Albuquerque could learn something here.

They stole money from me! Charged my credit card with the wrong amount. they took money for…read moreservices I never received . never got my money back and no one seems to be responsible for it !! Be very careful with this place. Check your bills even tho insurance pays for it - THEY OVERCHARGE you and your insurance .

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New Mexico Surgery Center Orthopaedics
New Mexico Surgery Center Orthopaedics
New Mexico Surgery Center Orthopaedics

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Heckl Frank R MD - orthopedists - Updated May 2026

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