I have had very good experience with Academy Orthopedic Clinic. Dr.Grace has helped me greatly with my knee and foot problems. All of the staff are very helpful and friendly. I highly recommend this Clinic. read more

Absolutely horrible. They just want to offer a variety of injections to mask the problem with no consideration to the actual physical issue that needs to be addressed. They can't even follow through with what was agreed to on the phone. Don't waste your time. Horrible. read more

I find the staff to be quite friendly and helpful My appointments with Dr Grace have been thorough and Knowledgeable. read more

PISSED at this place on behalf of my Mum. My Mum went here over two years ago to get a stem-cell injection treatment in her shoulder. It seemed to really help her over time, but she realized recently that she was in need of yet another treatment. She went in yesterday to have this done. She experienced a lot more pain during the procedure this time. She was given two prescriptions to help with sleep/pain. When she went to pick them up, they informed her that the pain medication was written incorrectly and she could not have it. She tried over and over to reach someone at their office, thinking that they may have an answering service that took care of emergencies, but they didn't. My Mum has a pretty darn high pain tolerance, but she was literally in tears from the pain and had to resort to taking a shot of alcohol to try and help her sleep (she NEVER drinks, but was out of options and was in THAT much pain). She woke up this morning in pain (still) and calls them, explaining what had happened the night before when she tried to get her pain medication. They receptionist said that the doctor wouldn't be in til later and that she would get with him about the issue. My Mum got a call almost an hour and a half later. She thought they were calling to tell her she could pick up her new script but was disappointed to hear them calling to collect money from the day before, and wasn't calling to address her pain whatsoever. It wasn't even that they were calling to collect, but they informed her that her bill was $1,900!!! The same treatment she received two years prior was $700. They flippantly said, "Oh yah, we've raised our prices a few times since your last treatment. We are still the cheapest in town." My Mum was confused as to why this wasn't mentioned AT ALL during her check-in/paperwork process prior to having the treatment done. This was totally unfair and outrageous! That's something that you mention to your patients, the PRICE! My Mum then changed the subject to a very big issue she was still dealing with: The lack of pain medication. They said that the doctor was meeting with some legal people and when he is alone, she will bring it up to him, as well as the price difference issue we had. My Mum also brought up the fact that she didn't know how to care for her incisions post-op and wasn't sure if she was doing the right things to ensure her recovery. They said, "It looks like that info was left in your chart." I'm sorry, but isn't the health, wellness and full recovery of your patient PRIORITY!? They don't mention the price change whatsoever (it went from $700 to $1,900 - minor detail, right?), the doctor mis-writes her pain prescription so she is in dire pain and can't sleep the night of the procedure and has to resort to taking a shot of alcohol to help her sleep (and does NOT drink), then she has to keep reaching out over and over to try to get someone to care about her pain relief! And don't forget the lack of after-care instruction. If she were to get an infection or a snag in her recovery, this place would be liable. They don't seem to care one bit about the wellness, care or recovery of the patients. They called her for the money, but didn't seem to think it was a big deal to let her continue to be in pain, with no relief. I really hope she doesn't have to return to this place because it's obvious that they couldn't care less about her and her well-being! read more

What a fantastic place! Great staff and doctors. Very helpful and polite. I highly recommend them, you will not be disappointed

Terrible clinic, overall. My 87 y.o. mother saw Dr. Epstein and was diagnosed with a broken tibia and told to stay off her leg until it healed. My mother has a wheelchair that she uses only when she goes out because too much walking exacerbates her knee condition. The wheelchair will not fit through her bathroom door. When she explained this to Dr. Epstein, she responded with a curt "Well, we can't redesign your house for you!" The solution was to provide a bedside commode. Dr. Epstein was supposed to send an order that same day to HME for a bedside commode. She was also supposed to order home healthcare for PT. A few days later, my mother still had neither. She called and was told the orders were sent. A week later, still nothing; my mother had been using the bathroom in a trash can in her room! I was outraged! When I called, I was told that orders had been sent and that the problem must be with HME and Presbyterian Home health care. So, I called them directly and learned orders had never been sent to them. I called the clinic back and insisted that they actually research my mother's chart and check regarding the orders. When they did, I was told that the orders were not actually sent because Dr. Epstein didn't sign them and now she was out of town. I was told no orders would be sent until she got back. I asked that another doctor take care of it. The response was "they only do that if it's urgent!" I insisted that this was urgent. It had already been 2 weeks with no bedside commode (humiliating for my mother) and no PT (which could negatively affect how her fracture heals). Orders still weren't sent. It was another week before they were (3 weeks after my mother's appointment and diagnosis!). The doctor was rude and incompetent. The staff lied to my mother and myself, insisting that orders had been sent (but were not because they didn't want to take the time to actually find out), they weren't willing to ask another doctor to sign and send over the orders, and, worst of all, no sympathy or compassion was demonstrated even after they were told my mother was having to use the bathroom in a trash can in her room because she never got the bedside commode. read more

AVOID THIS OFFICE AT ALL COSTS. YOU WILL REGRET IT IF YOU DONT. Worst orthopedic office in Albuquerque! I would give negative stars, but unfortunately that's not an option. I saw Dr. Grace at the beginning of May for elbow pain. I waited for over an hour in an exam room to be seen. Dr Grace apologized and stated he was not aware I was in the room. (Okay, fine). I had to get an MRI and was told the receptionist would call me to schedule a follow-up appointment to go over my MRI results. A week passes and no call. I call the office and the receptionist acted like they've had my results for several days and we're going to eventually get around to calling me. (Sure they were). So I was given two options: go to the office to see the doctor in-person, or do a telemedicine call due to COVID. I opted for the telemedicine call and scheduled the appointment for 3:00 pm. I'm waiting by my phone at 3, and by 3:30, I decide to call to make sure I had an appointment scheduled for today. The receptionist makes excuses and says the doctor is busy with other patients and is running behind. But I'm told the doctor would be calling me shortly. So at 4:45, I'm still awaiting the doctors phone call. I call the office and again I'm given a bunch of excuses. I guess the doctors time is more valuable than mine, and the other patients must be more important that I am. AVOID THIS OFFICE AT ALL COSTS! YOU WILL BE GLAD YOU DID. read more

Went in to be evaluated for stem cell injections in the knee. Dr. Grace was very engaging and sat and talked about the procedure for about 20 minutes, examining my knees. What he DID NOT do is go over my MRI and Xrays with me, showing me the exact issues, and what my treatment options were. He charged me $140 for the visit. To make matters worse, when I called to make an appointment to have the injections, the person responsible for scheduling those, did not return my phone call. This happened twice. I decided these people do not want my business and I went elsewhere. Want to know what socialized medicine, single payor looks like? This is it. read more

I was there for appointment 1/2 hour early 3/24/16 1:00 PM. I was handed paperwork. I was almost immediately taken back to cast room. Info taken by nurse, then moved to exam room. Just as I finished changing as asked by nurse, I was taken back for X-Rays of hip. Ater X-rays of hip nurse comes in and I am trying to finish the paperwork, I get to the page agreeing to a $25.00 Fee for missed appointment. I refused to sign it, nurse spoke to Office Manager, came back and told me I could not be seen. I asked to speak with Office Manager. Nurse came back saying Office Manager would not see me and they could not see me if I did not sign agreement to $25.00 fee. I left without being seen by Doctor at 2:20 PM. This was already more than half way through examination as all the Doctor had to do now was to compare new X-rays with the X-rays I brought in! I advise to avoid this Facility Completely! Run dont Walk! They Exposed ME to X-Rays for NO good reason! Now I have to have another doctor repeat the X-Rays and redo that work! read more