I am surprised that New Mexico Orthopaedics has a solid 2-star average rating. I've seen a few of their doctors over the past several years and have had great experiences. A few years ago, I saw Dr. John Kiburz for a meniscus tear in my right knee, and he was kind and helped a lot. I felt confident in his abilities. Today, I had an appointment with Dr. Matthew Patton for a thumb injury. Not only was he very knowledgeable about my particular hand injury, but he was also personable and treated me as an equal. Those are essential qualities for a doctor to have. Before seeing Dr. Patton for my thumb, I initially saw Kira McLemore, PA-C. She was compassionate and recommended I see one of the orthopedic surgeons here. Sure, the wait after check-in was long each time, but this is positive. These doctors are in high demand, and the ones I've seen didn't rush through my time with them. I highly recommend going here for any ortho injuries. read more

Who believes that AI is the way to go? Who thinks that sitting on hold for more than 20 minutes is a great way to keep patients? Then leave 2 messages for callback since no human seems to exist and still get no callback? If this is an example of the quality of care, then close up your shop. It's useless! It's clear that you don't want to deal with human patients. The Klara app is not the way to go! read more

I've had good experience with nm orthopedics until yesterday. I waited over an hour for a hip injection. The dr was short tempered and dismissed any questions like I was frivolous. read more

Bad reception . Unable to navigate as a handicap person and no accommodations or help. Just ables bodied people coming and going as you please while I wait and wait standing in my wanker Shameful really read more

i was given a brace for an unspecified weight bearing injury to the right ankle. I was told the tech would show me how to put it on. However, she came in with a box, pulled out a thin "sleeve" said it could go right over my sock, slipped it on and pulled 3 Velcro straps over my foot, handed me the box and left. The doctor didn't mention whether i should not bear any weight on it or not. When I got home I found 2 more straps in the box that are part of a 3 part brace. I scanned the QRS code and watched a 1 inch video with no audio that I could barely see. I still do not know if I'm applying the 3 parts correctly. I went for the MRI today, a week later and was not allowed to get seen because I have a service animal for a previous spinal injury. I have had 3 MRI's, 2CT scans and abdominal surgery at the Mayo Clinic- all accompanied with my service dog who is registered with the Department of Transportation and flys every where I go- twice a year- without a single complain. This company functions like a factory. You are not a person to anyone who works here. You are a pay check on their very rude and very impersonal conveyor belt. read more

New Mexico Orthopaedics - Front - Orthopedists Near Me - Albuquerque, New Mexico

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The majority of my experiences with the medical providers have been okay, but if there's any sort of issue, good luck to you. I had a negative experience with a PA where I was given bad information, had my symptoms dismissed, and told to breathe through pain so severe that I had to keep going to the ER. I called and asked to see another team and I was told that's not possible, however I could see the Dr the PA works with and promised I'd never have to see the PA again. Not long after, one of my appointments with the Dr was changed and rescheduled with that PA without informing me. I noticed beforehand and was able to cancel it, but I do not ever want to be put in a situation where that could happen again. It took months and months and months before I was able to switch provider teams. During that time I sent a very detailed email about my experience with the practice (and my concerns), and received no response whatsoever. The entire experience at NM Ortho is such a mixed bag (again, despite some of the providers being very good, I've had great experiences with Dr. Refsland) as most of the time I feel like a cog in the machine in the massiveness of the practice instead of a human person trying to figure out what's wrong and how to fix it. In one of my appointments, it looks like my records got partially mixed up with someone else's, I haven't called about that because even if I actually get to talk to a human (unlikely), I don't think they will care? It's frustrating. read more

Everyone from the girls at the front desk , to the assistants and especially Dr. Williamson are fantastic. So caring I recommend them 1000000%. read more

Every department I have dealt with at this facility has been very poor. From trying to make an appointment(put your life on hold for an hour), to the initial exam by Dr. Chapman that was so aggressive that left me in pain on my good knee for 3 days to just now getting off the phone with them when they sent me a collection demand letter and then a week later sent me a statement for the actual services received... of course the representative was rude. DON'T GO HERE. My doctor was Chapman, when he was comparing my good knee to my bad knee he kept popping pulling and digging his fingers under my knee saying he was trying to find my ACL. It was so intense that he left my good knee bruised for three days and my bad knee now had this large bulge under it that was much more painful than before. I saw another doctor at Mayo which is where I am going now and his evaluation was delicate compared to Dr. Chapman. MRI was a pain to deal with because they had a young inexperienced tech who wrote things in her chart that I never said just because I have a small needle in me. People get MRI's all the time with metal in them and this was tiny. I had to make at least 20 more calls to departments with numerous unreturned calls to finally get the MRI. My doctors assistant at one point cancelled my appointment as I was on my way there so I could not answer my phone while driving and then I never got her to return my calls. Made three calls that week to reschedule and still never received a call back. That's when I finally called Mayo and I feel like it was a call from God. I had people approach me in the store without even knowing me to say not to go to New Mexico Orthopaedics and now I understand why. Scheduling, billing, the doctor, MRI, medical records, all of the departments were challenging, even compared to other local large medical facilities like The New Mexico Cancer Center or the hospital. I cannot even imagine the nightmare of going through with a surgery with them. Save your sanity. Go somewhere else. There are other options! read more

They all have a God complex. They don't listen to you and nothing gets resolved! Then on last visit I asked the Dr for a referral to another practice, he got huffy and said fine. A couple weeks later I received a letter saying, due to my behavior, they would no longer see me. read more

We have been using NM Orthopedics since 2023. I agree that calling in can be very frustrating and getting a call back can be problematic. My oldest child has seen Dr. Seidenstricker since 2023 and he's phenomenal! He performed two surgeries on a rare cyst. He did an amazing job in surgery and with all pre and post op appointments. My child wouldn't be where they are without his excellent care. My youngest has also used the walk in clinic for a broken bone, two different injuries and everyone we encountered was very knowledgeable and kind. Because our state lacks pediatric orthopedists we don't mind the drive to receive care. Yes you will wait, Welcome to healthcare in the modern world and especially in our state. We have overall had nothing but great experiences here. read more

They never answer their phone; I was supposed to have follow up appointment for my hand surgery and nobody would call me back or answer their phone. I ended up going to the urgent care to get my stitches removed. read more

I have had two separate experiences with the Winrock location and both have been superior from initial interaction with check in, technicians and doctors. 1st was for lower back and leg sciatica issue, with Dr. Justin Averna, insurance puts restrictions on what can be done before next steps, XRay performed and did confirm physical therapy would need to be tried (required by insurance) PRIOR to MRI to actual confirm extent of issue. Once that was completed to satisfy insurance, I was called and a MRI was immediately ordered. MRI completed, called within 5 days to confirm next steps. 2nd issue was broken ankle, went to Lovelace ER for initial diagnosis, XRay, soft cast, was told Lovelace orthopedics would schedule a follow up (never received a call even after I called them to help initiate). I decided to try NM Orthopaedics for follow up they scheduled an appointment within 2 days with Dr. Chad Seidenstricker, took XRay, scheduled surgery within 5 days, incredible surgery center experience, office visits continued communication and follow up from the entire team could not be happier with this experience. We are lucky to have such an amazing facility with qualified and caring Doctors and Staff in our area. read more

My mom had an appointment for a broken humerus. It's been 7 days waiting to see the doctor. While waiting at the actual NM Orthopedics office for the scheduled appointment, I received a call that only stated call back to reschedule the appointment. We drove an hour to get there. No other doctor on sight on a Friday to see patients in severe pain. Was told the doctor had another emergency. Wouldn't you think that in a place this large, they might have a back up plan? I would not recommend this very unorganized facility. read more

If you have back and spine problems do no go to nm orthopedic you'll regret it Most unprofessional i knowledgeable aggressive PA that clearly does not know her profession wants you to just do as she says even though her information she telling you is incorrect If I hadn't researched my situation she would of performed a surgery that would of left me crippled just remember it's your health and you can always say no if you feel somethings wrong. Best to always get a second opinion and never go to nm orthopedic read more

I came by here to see Doctor Benson because it takes forever to get into UNMH, orthopedics. Doctor benson has also done surgery for me in the past, so I trusted him. This is a very nice orthopedic center. read more

Dr lujan is the best! Compassionate, caring, listens, explains. He did 2 shoulder surgeries and 2 hand surgeries for me. He's the best.

Doctor couldn't care less about what was actually wrong. Far more interested in getting paying diagnostics done that had no bearing on the issue. Find somewhere else to get any sort of help. "Sports medicine" is a complete joke here. Happy to lie on charts of what was done. Had another doctor look it over and they were appalled. May as well try some leeches. read more

I've now been seen at NM Orthopedics on two different occasions and wasn't impressed whatsoever. Most recently I was seen for a badly fractured upper arm. The doctor did not explain how to wear my weird cast, how long I should have my arm in the sling, and only wanted to do X-rays at the six week mark. I asked about surgery because the humerus bone was not aligned, but was poo-poo'd. The doctor asked where I had gotten my clamshell cast and I let him know it was from the ER. He then stated that it was not a very good cast and there were better ones, but then did nothing to refer me or try to get a better cast for me. I also asked about home health but was never referred. I ended up getting a second opinion (which I've never done before in my life) and terminated my care at NM Orthopedics. Just a bad experience overall. read more

NM Orthopedics has been wonderful for me. Dr. Babinski I've been seeing for years, for arthritis in my knees. Sure there might be a slight wait time, but it's expected. Once you get established as a patient they never cancel or delay. Friendly staff as well. read more

One of the worst places I have been to.The doctors are condescending and don't provide any care.I was told to look on youtube videos for my physical therapy.I was denied the care that I went to go get.It was a waste of my p.T o a waste of my copay, a waste of my money.You guys should be shut down.You make new mexico look like crap read more

Great, modern facility; courteous and friendly staff, Dr. Patman was professional and immediately identified my issue follow by an injection. Highly recommend. read more

They are too busy to provide quality care. Their communication system and phone operators are very unhelpful.

Doctors are ok but the staff sucks. Assistants lie or provide misinformation and fail to complete referrals and make follow-up appointments. I made a complaint when I showed up for my appointment to get my surgical stitches out and learned that my surgeon's assistant failed to make me any future appointments. When I complained, their security guard asked us to leave. I went to a nearby ER to get someone to take out the sutures. Please learn from my mistake in coming here for decent Healthcare treatment. I don't know how they stay in business. Before we left, a person claiming to be a supervisor named Kim, just kept making poor excuses for their multiple failures. When I asked her for her contact extension, Kim suddenly refused to be helpful. Kim is allergic to accountability. read more

This place is amazing. Top notch people, architecture, and technology. They are very skilled workers that are super fun AND industrial.

I had a very positive experience. I was in good hands. And I got very excellent help.

I started pt on my right clavicle on 5/14 I am 69 years old, during my evaluation I was able to do all of the exercises. Then I was layed on the exam table and when he was seeing how far my arm could be raised it did not hurt. When I got home later in the evening my clavicle started to really ache, I assumed it was from therpy. By the next morningmy clavicle had a large area of swelling and a bump. I emailed Nick and his reply was to ice it, which I did. I went on 5/21/25 and asked for another x-ray which showed a retreat, I believe Nick rebroke my clavicle during my Evaluation!! Elderly people need to be Evaluated differently!!​ read more

Absolutely horrible experience. The doctor ordered x-rays, never looked at my shoulder and misdiagnosed a torn rotator cuff. It turns out an mri is required to make such a diagnosis. Incompetence at it's finest all because he was in too big of a hurry to get the next patient herded in and out. read more

First of all, good luck trying to get someone to answer the phone or even call you back. When I finally got an appointment and walked in I felt like I was on a conveyor belt. I saw an ankle specialist who was very matter of fact and acted like he was in a hurry. I canceled my follow up appointment and went to a different clinic. I received a more personal touch and the physician took the time to explain things more clearly. Won't be going back in the future. read more

I had a total hip replacement August 2023 at NMO Winrock. If your physician refers you here seriously consider going somewhere else like Presbyterian or NMO Rio Rancho. I suppose the surgery was "good" (Dr Tripanini) but the care is abysmal. First of all they require you to schedule anything or discuss issues through their "medical assistant" who takes WEEKS or MONTHS to get back to you. Once it was determined I needed a THR it took 3 months to schedule it... it's YOUR JOB!!!!! Also if you have any concerns you need to text the medical assistant .... She's NOT a PA or a Dr.... She's a secretary!!! I had some post op concerns and when she FINALLY got back to he said "Oh that's normal". And it wasn't!!!! NMO Winrock is a surgical factory and as far as I can tell they really don't care about you or want to talk to you. I recently had some ongoing issues and again the medical assistant told me "oh it's fine and normal". No.... It is not. I went and got a second opinion and no, my issues are NOT normal. Just talk to me!!! They did make a follow up appointment for AUGUST 27 which I decided to cancel because o am MUCH HAPPIER with the referral institution where they listened and talked to me, examined me and helped me and they didn't even do the surgery. I will NOT go back to NMO. I looked on my portal to cancel my August Appt and could not find it... so I called. Talked to a nice lady who said "Oh... the reason you can't find it is be cause Dr Tripanini cancelled your appt because he's going to now out of town." Seriously??? Thanks for letting me know DO NOT GO TO NMO WINROCK read more

Office personnel experience...lack of eye contact or empathy. Would not respond to my calls or patent portal questions. I had to research and contact a person there that handled complaints. I ended up going to a different surgeon and facility. Also, they like to push going to their day surgery clinic for surgery as the surgeons have a vested interest in that facility. Run from this place and go to Lovelace Orthopedics in Albuquerque. read more

I have received excellent care from NM Orthopaedics since 2014. Dr. Racca has repaired a fractured ulna and replaced my left knee. He is competent and compassionate. The practice is well managed and offers a comprehensive range of care to patients. I have always been treated with the utmost respect by everyone with whom I have been in contact. We in New Mexico are fortunate to have this practice here. read more

I was able to make the appointment Saturday evening online even though it was outside normal hours. We were scheduled for first thing Monday morning. We were seen as soon as we arrived, even though it was before our appointment time. Everyone was kind, professional, and efficient. We had all of our questions answered, my daughter got her cast, and we scheduled our follow up all in about 35 minutes! Excellent all around read more

I felt the process was easy from start to finish. The orthopedist, Dr. Power, was a good listener and asked me about my needs and goals. I felt the staff was well informed and friendly. read more

This review is specific to Dr. Jeffery Racca and the extremely rude female Physicians Asst. that works with him. This could be very long and should be but yelp wont give me the space to provide the entire situation as well as names, dates and facts. All I can say is that Dr. Jefferey Racca has absolutely no time for you if you are just a lowly construction worker on workman's comp. First appointment he was friendly and seemed as if he wanted to help. Second appointment, when the workmans comp kicked in, Dr. Racca could not get me out of his office fast enough. He wanted nothing to do with me. A year later my knee condition has gotten worse and my life has had immense negative impact. He and his staff REFUSED to help and I've got info that proves they lied to me. read more

I found a different pain specialist and so glad I did. Realized that NM Ortho overcharge their customers ! I had a lidocaine injection. $300.00.vs. $30.00. Two times vs. 3 with ortho. Also, they wanted to out me on a morphine pump! I ran out of there. So glad I found someone else. This place is a ripoff. Plus, customer svc. are nit friendly if you can get ahold of them. FIND SOMEPLACE ELSE! read more

I did not have a problem with the doctors or nurses I dealt with. But every other aspect of dealing with New Mexico orthopedics was absolutely awful. The people who answer the phones, call you about benefits and do their billing are just the worst. They have zero empathy or customer service skills and treat you like a number instead of a human. The billing people especially cannot seem to get anything right. There were two different services I paid for and ended up getting another surprise bill later. I wish I had just used Presbyterian in the first place. I will never use NM orthopedics again. read more

The doctor did not answer any of my questions, rushed me and was rude, lied in my records about what we discussed. They overcharged me and didn't offer any solutions at all to my problem other than surgery. read more

If I were rating the physicians and staff here, I would give six stars. Even ten. I've seen six docs here since 2006. Drs Knaus and Averna are especially noteworthy for their skill and compassion. Excellent care. Great PT staff. Every person--two thumbs up. I'm not kidding. BUT. If I were rating the communication/phone/appointment/electronic interface "system", I would give NEGATIVE TEN BLACK HOLES. Their website is awful. The menu is a fantasy, sending you down 10 minutes of rabbit holes that end with a human saying, "No, I'm sorry. We can't do [x]; the website is wrong, but they won't change it. I'm SO sorry." Or giving a text link, where you receive a reply AFTER sending your message (not before, to keep you from wasting your time): "texting is offline." Their phone system must have as many as two people staffing it. I have been on hold for over an hour. ONE HOUR AND FORTY MINUTES to be precise, listening to a narrator repeating, "Have you heard? You can schedule appointments and [do everything but run for president]. Be sure to visit our website..." Then there is the "secure patient portal": a thing called "Intellichart"--implying intelligence and accuracy. Uh, no. It's the only such system I've encountered that will not interface with similar set-ups (eg., MyChart), but has so many fewer functions instead. I HAVE been able to message my doctor and PA this way, so that's one good thing. But certainly not special. Otherwise? Just enjoy the pretty colors and readable font. Every hopeful menu item connects with a dead link ("We're sorry...") or the phone number to Dante's Seventh Circle of Hell: 505-724-4300, where I have been parked for NEARLY TWO HOURS. NMO also affords you the opportunity to pre-register via Phreesia, which won't let you cancel or reschedule, but will take your money just before it bombards you with ads and infomercials for prescription drugs. UGH. I've been writing this review while on hold. Every so often, a recording pops on quickly to say, "Your position in queue is". That's all. Not "third", or "twentieth", or "five hundredth". Just that snippet. I'm also given the option for a callback. Another sadistic joke: I fell for that once before; it took less time and effort to get into my car, drive several miles to Winrock, park in the handicap zone, extract myself and mobility aid from my car, walk to the door and stand in line to do business. The callback came as I was getting back in my car. Yes, that actually happened. Fool me once, shame on you. Fool me twice... uhhh, nope. The medical staff--from MD/DOs to PAs to nurses, techs, and reception/support staff--are wonderful. I am baffled as to why NMO doesn't provide patient communications in step with the 21st Century. This is utterly pathetic. I have now been on hold for TWO HOURS AND SEVEN MINUTES. AHA! A human just answered!!!! "I'M SORRY, WE DO NOT SCHEDULE APPOINTMENTS FOR PT HERE." THIS--505-724-4300-IS THE NUMBER THEY HAVE LISTED FOR WINROCK PT ON THE WEBSITE FROM HELL!!!!! If you have a magic method of getting an appointment here, I highly recommend these doctors and their care. Otherwise, be prepared for a looooooooong haul. Bring enough water. read more

The Center is Conveniently Located next to a Mall and has ample parking, expect it to always be full. They offer Online Checkin and you can pay your Co-Pay so when you walk in you are actually only letting them know you are there. They direct you to follow a color and off you go to the Elevator Banks. We waited about 25 minutes, longer than normal but the friendly Assistant was wonderful. I saw Micah Benson and he was really knowledgeable and we agreed upon care. I had two Steriod Injections and I have had many and I promise you he knows his stuff. The worse part of it was pressure (NO PAIN, I PROMISE). He is so good at what he does and his happy to be there helping you. I would have given five stars but the first person I interacted with was less than happy and then listening to those at the desk banks on second floor complain about their superiors and have their heads down ignoring the Patients coming upon them makes me feel they aren't very happy. But once inside you can expect really great care and people who make you feel valued and want to make you better! read more

I have to wonder if NMO ever reads their reviews. They are ALL Negative and deserved. The Docs are not the problem but the business end needs a severe clean-up from telephone service to their billing process. They don't value their patients concerns with ongoing care or access to their docs. Maybe they think that when you corner a market customer service is not necessary. I guess also that the docs don't care either since they have all the patients they can handle and patients are not complaining about their skill level and treatment. I will go elsewhere where I can find better access for my needs. SR - Albq read more