I came to Michigan unexpectedly due to a family emergency. I arrived late at the hotel, past…read more9:30pm, and had hoped to just get to my room and go to sleep. The first room I was given had hairs everywhere on the sheets, dirt smudges on the covers, and disgusting skin flakes everywhere. The second room I was moved to had hairs everywhere and little spiders in the sheets (see attached picture for one of the spiders I saw). I went down to the front desk and asked if house cleaning could change the sheets, or if I could be moved to another clean room. The front desk lady told me they had no house cleaning on staff at that time, and that she did not want to go up to the rooms and make sure the next one I got was clean. She then recommended I go somewhere else to spend the night. Management has refused to provide a refund, even though I did not spend the night and was essentially told to go somewhere else by their own staff. I will be disputing the charge but wanted to warn people of the service they may receive while they are here. I had an absolutely awful experience, am still trying to get my money back, and will never visit this location again.

I arrived at 4 pm on a Monday and was promptly greeted and checked in. I was offered two snacks…read morefrom the display case, but I had to ask for my water. I was assigned a room on the 1st floor. Upon entering the room, you could tell this was an older hotel. The room was very bare and boring. The room was equipped with a refrigerator, microwave, coffee maker, satellite TV with a work area. In the closet was an iron and ironing board. The bathroom was supplied with two bars of soap, shampoo, lotion, and a makeup remover towelette. Overall, this room was fine for a business traveler, but I really wouldn't want to stay here with my wife. It's just a room, nothing special. With that being said, I would stay here again while on business.

I received a $100 gift certificate for my birthday and spent all but 36¢ of it! Two of us had…read moreappetizers, mains, desserts and beverages. All were exceptional. However, no true British chippy would serve battered and shaped filets for fish & chips -- that was disappointing. I expected an authentic full-size, flakey cod or haddock stretched across a bed of chips with bits of crunchy batter everywhere. The filets were crispy and tasty, but not genuine English fish & chips. Our server was young and inexperienced (didn't know what a pale ale or IPA was), but was very attentive and cheerful. An older gentleman, who may have been the bartender, came to our table and gave us an oral history of the building, its owners and various quirks. The only drawback was all the stairs. It's not ADA accessible getting to and from the pub, where we had our reservations. There was a full flight of stairs to go down from the main floor. It was recommended that we leave through the back door to avoid the stair case. Outside, on the terrace, there were some low steps and no handrail to get to the path leading to the parking lot. No one using a wheelchair or walker can access the pub. The building itself, the decor, and outside grounds are beautiful. The gardens are lovely.

While on vacation I found this place online and didn't fully realize it was a restaurant, inn, AND…read morevenue! This place is so beautiful, majestic, and some of the nicest staff I've ever encountered! We went to the pub side of the restaurant and it was small but also the feel of walking into a pub in England! The staff was so courteous, knowledgeable, and on it!! I ordered the prime rib dinner and my friend ordered the fish and chips. You really felt like you were in England enjoying the amazing food! We opted out on desserts (we had dessert at the hotel waiting for us). I would highly recommend this place if you're passing through. Also you can walk the grounds, we did and we got to watch an outside wedding - beautiful. Highly recommend.

This venue is wonderful. It has a very vintage and glam feel to it. We held my daughter's bridal…read moreshower there. You don't need to decorate very much as this venue has a lot of character already. The prep kitchen was great with plenty of space and supplies. I highly recommend it.

I just hosted here today for the first time. What a FANTASTIC venue!! So elegant and everything…read moreand more thanyou would expect in a venue! I will definitely host any of my other events there! Thank, Bill!

Brand new, beautiful, and excellent in every way!…read more We had a meeting here, and the staff was wonderfully accommodating. I check into a lot of hotels, and the front desk are stellar. I wish I recalled the gal's name, I think it was Angie. Courtyard is the best for business travel! Their onsite restaurant has enough choices if you don't want to go out for dinner. Excellent hotel - I wish all my corporate travel was like this one!!

I recently stayed here twice in the middle of July, and both stays were excellent. The hotel was…read moresafe, clean, and comfortable, and the staff was attentive and friendly. Everyone appeared to take pride in their work and the property was well maintained. I had to extend one of my reservations, and the hotel staff accommodated my father and me with no problem. I also appreciated that there was no overnight parking fee, which is always a nice bonus. The location was very convenient. It was within walking distance of Joe's on Jolly, and there is a Starbucks directly in front of the property. If I ever need to return to this area of Michigan, I will definitely stay at this Courtyard location again. I had a great experience and would happily recommend it!

Not new but maintained as new. Clean…read more Friendly staff. Back side of building is quiet. Lots of parking and a Denny's Diner in the same parking lot.

We stayed at the Marshall Mi location. The carpeted area between the two beds was wet. The spell of…read moreurine was strong. We would not have been able to change rooms as they were full. I believe hotels should also offer some pet free rooms as well. For a rate of $200.00 a night, that was unacceptable! We will no longer stay at Hampton Inns.

Everything was fabulous!! The history of the B&B and the owner and his team is fascinating so be…read moresure to ask!! We opted for one of the rooms on a main floor. It was very colorful with lots of incredible art. Our particular room was divided into 3 spaces. Upon entering there was a small foyer with an open closet to our left. It had a luggage rack and room for hanging clothing and Luxurious bathrobes that were soft and cozy !! A few steps took us to a hall-there was a cove with a commode to the left, soft lighting and a towel rack supplied us with high quality towels and washcloths including dark washcloths embroidered with "make up removal". Left a few steps and there was a large marble vanity with delightful products to meet all your needs. I was surprised to find a huge shower, w/plenty of seating and showerheads that were actually located in the ceiling as well as a large oval shower head that you could sit under. Going back just beyond the entrance was the actual bedroom. Mind you there were areas carved out of the wall along the way with statuary ....everything was so unique!! I felt like I was in Europe, We had a queen size bed, and most importantly, high-quality sheets and bedding, which is really important to me. There were a couple of windows covered with beautiful drapery for privacy. One of our windows was quite near the courtyard and had a very cool sculpture hanging from a tree. There was a comfy loveseat along with a reasonably sized television. In a whole separate interior section of the bedroom, there was a bathtub. This was no ordinary tub. It was huge like easily fits two people, but could fit more.. it was jetted with multiple jets. I had never seen a tub like . The first night we were startled by what sounded like a huge fan but was actually designed to blow out any water or dampness that was in them to keep them functioning well. I found this out when I got up to investigate what was going on over near the tub,there was a sticker that explained-I had not noticed it earlier, but this happened nightly about 9 PM whether you use the tub or not. I was incredulous. You could expect that every suite was individually decorated, but all have comfort and luxury as key components. I'm thinking I'm going to run out of space but want to comment on the delicious cooked to order breakfast. It was exactly that. Omelettes, oatmeal, eggs cooked anyway you wanted along with fresh fruit and freshly baked muffins that were still warm. The coffee was a little strong for me, but I think most people would find it very satisfactory. We highly recommend this but bed-and-breakfast if you're ever in the East Lansing area in fact, we would even travel a few hours to get to it. We plan to return soon!!! Pics are owner photos.

Went for my husband's Birthday. Had a wonderful stay, in the Great Lakes Suite. Breakfast was…read moredelicious, and Al was a wonderful host. We will definitely be back in the future.

The hotel and room were fantastic. However, no one EVER answers the phone there. I had to reach…read moreout to corporate and get the GM's personal phone number to manage the block of rooms I booked.

My family stayed at the hotel in several rooms that were blocked off. We were there to attend…read morefuneral proceedings for my mother-in-law with an all in rate of $139 (we didn't know what the rate was at booking). I identified myself as part of the funeral group and was assured that I'd get the funeral discount. I was charged $188.71. I was told that it was higher because there was going to be a third person at time of booking. My son decided to take his own room and was charged $179. We told the staff at check in that we would only have 2 people in the room and to adjust the rate. She said it was taken care of. The next day on checkout, my wife asked for a receipt. She took the receipt and put it in her bag and didn't look at it for days. She later discovered that she was handed a receipt for a different person and that it had zeros in all of the fields. After getting the run around from the manager for several days, I reached out to the corporate office. They responded that I would get an e-mail from the executives at the hotel within 3 to 5 business days. 8 business days have now elapsed with another failed promise. This was a terrible experience on a terrible day. You would like to take the hotels concern that they would take care of your group and not use the distraction to gouge your family. I found out later that the rates were cheaper on travelocity and there wouldn't have been any of this back and forth for which there is still no resolve. Good luck with Marriott! By the way, we found out the morning of the funeral that the coffee maker didn't work, so we had to buy coffee.

Wow!!! What a great gem! Needed someplace to meet half way with family. Due to COVID, original…read moreplans were cancelled for a special celebration, but Mackenzie made the stay extra special! Very well kept and updated rooms!

My husband and I recently stayed the night here after attending a wedding near by. The check in…read morearea is updated, bright, and clean. The rooms are also updated and clean. We stayed in the very first room, closest to the road. Everything was fine until the middle of the night when I heard someone talking and it sounded like they were actually in our room. It was the room next door. We could hear them talking, and could hear every word they were saying. Luckily we had a noise maker to turn on so we could drown out the noise. In the morning, it was also very loud and we could hear all the cars driving by on the main road. The bed was large and spacious, but when we woke up, we were pretty sore from sleeping on it all night. Its not a typical hotel, as it doesn't have a pool, breakfast, etc. but it was very clean, which is hard to find in a hotel sometimes so I will give them that.

We, my family and I, were staying at this B & B while visiting family for a memorial service that…read morewas occurring this past weekend. We have stayed there once before... and that is why we stayed there again, it's just an awesome place. The B & B is on an old farm... the place includes the farmhouse, a guest house, & a large red barn (that has been renovated into a great living space). We stayed in the barn and it was just awesome. It included a great room w/ a fireplace, an open kitchen, many bedrooms and private baths attached to each of the bedrooms. Very nice., Every morning we were treated to fabulous breakfast served on fine china. The breakfasts included blueberry french toast, homemade spice cake, poached eggs served on top of shaved country ham and mornay sauce, the freshest cantaloupe ever and the best coffee. The owners are the most courteous people I have ever met... We are definitely going to stay there again. Don't miss this gem! *I would actually give this a 4.5, so don't be dismayed by the 4 stay rating!

If I could give the owner, Jan, NO stars I would. I have called 3 times to make a reservation and…read moreshe never answers her phone. I feel that is really bad business practice. On her voicemail message she says to email her so I did 3 times and have not heard a word back. This has been iver a 3 week period. I wonder how much business she has lost over the years for this bad business practice.

I was pleasantly surprised by my room. It had a very nice sitting area, including a large sofa with…read morea table, a 60-inch color TV, a microwave, a refrigerator, and plenty of amenities. I really love this room and its up-to-date modern conveniences. I will stay here every time I'm in Lansing, Michigan.

Hell hole. Room smelled of mold…read more Mold on shower head. Ripped carpet. Trash in hallway.