Honestly, if I could give this business no stars I would.
Stupid me thinking it would okay to go and eat at this place after reading ALL the horrible reviews...I will never do it again!
I had bought Restaurant digital gift cards and said 'Hey, why not try the Hebron Grille?"
My boyfriend and I had a semi-stressful week of work and we wanted to try out some place new and decided to go on Wednesday to the Hebron Grill...we wanted a bar-like atmosphere and possibly a patio to sit on.
So we went. We pulled up and no patio table was available, but proceeded to enter the building anyway. When we stepped inside a friendly young adult was there to greet us and seat us at a table.
It was only until standing there for about ten minutes waiting on her to 'fix' the tape wrapped around the silverware, my boyfriend asked in a half joking and sarcastic way of "We are just going to be ripping the silverware apart anyway...can we please get a table?" were we ACTUALLY seated.
So we were escorted to a booth. We sat down to a dingy, crumb filled booth (yuck) and proceeded to pull out the menu. Not too many offerings to be honest, but again I was trying to think positive.
Waiters and waitresses were walking around our table yet no one asked if we were offered drinks yet. In fact, I do recall, the booth in front of us having to flag the waitress down for silverware they never received...she boldly replied with "That's not my job. The girl upfront is suppose to give that to you, but (big sigh) I will."
Wow so far I have such a great feeling about this place. Not really. Ten minutes pass and a waiter finally comes up to us to ask if we had been offered drinks. Nope sure haven't. My boyfriend flustered asked "what was on tap" and the guy didn't know. I asked for water and the waiter said they were 'out'.
After semi-getting our drink orders in, my boyfriend kindly mentioned we were going to be using a gift card. Even more importantly a gift from Restaurant.com .
Here below was our reply:
"Uh, yeah on Wednesdays we don't take gift cards."
My boyfriend and I looking puzzled.
"Yeah, you see, we don't take gift cards on Wednesdays because we do fundraisers for the elementary schools."
My reply "I am all about helping a school raise money, but from what your telling me you would rather risk loosing my business and a tip for yourself because you won't take a partial gift card for payment?"
Waiter: "Yeah".
Me: "Hmmm..."
Waiter: "I mean like I could ask him."
Me: "Ask who? Mr. Hebron Grille himself?"
Waiter: "He probably won't though. I mean you could come back on Thursday. Do you guys want me to leave and come back if you to decide to stay?"
With that I grabbed my purse and my boyfriend and left. We didn't order anything. I ripped up the paper gift card from Restaurant.com in front of the place cursing it.
I think I am more peeved with the simple fact that NOWHERE in that building did it say on "Wednesdays Tender Exclusion: We Don't Accept Gift Cards." Or on the paper from where I purchased the gift card.
Well don't EXPECT to get my business. I will never go back or think twice about that place. It sucks. I will suffer with loosing a few bucks if it keeps me from ever having to deal with Hebron Grille's crappy customer service or menu. read more