I was on vacation and a friend took me into this small lighting store which was about 30 minutes from Park City, UT. I found a chandelier which was just what I wanted for a home that I own out east. They were friendly and helpful. I had to have the chandelier that I bought shipped to me. They needed to find a box to ship it in as the chandelier was large. They charged me $100 for the shipping.
Is there a happy ending to the story? The enormous box arrived at my office, I opened up the box and the chandelier was broken. Naturally, I took a picture of it, emailed it to the lighting store. No response from them. I called the next day. The owner was snotty, rude and totally uncaring. She told me that she would call me back. Have I gotten a call back since? Going on 5 days later. I sent another email. Clearly, this store only is happy and helpful when making a sale! Don't bother with them. Not worth the aggravation if something goes wrong. read more