I was contacted by the owners daughter,Michelle, who apologized profusely and was adamant about…read moremaking it right. I explained how disappointed I was because when I dropped off the garments, there was no mention about having to replace the fabric of the belt loops or completely altering the back of the skirt where the zipper was. She asked what she could do to make it right. I could tell she really cares about her business and customers, as well as the quality of work they produce. I explained that there wasn't much because of how altered they both were but instead, to make sure her parents fully understood what the customer was wanting and not to be afraid to say no if they couldn't actually do it. She agreed and again, couldn't have been more apologetic. This was a learning lesson for both parties and I know how to move forward. In the beginning, she asked if she could give me a refund. I declined at first because I wasn't seeking one but instead, was really hoping something could be done about my clothes. After a few phone calls, I decided I'd go ahead and take it. Prior to this, It had been a while since I've brought something to them but because this was handled so professionally, I'll continue using them but for dry cleaning only. Michelle, thank you for your kindness and empathy you displayed in trying to remedy this situation.

I was looking for a place to clean and package up my wife's wedding dress as an anniversary gift to…read moreher. I came across this place when I was googling. The dress was pretty clean but the bottom was pretty dirty from our outdoor wedding. Their service was excellent. They got it cleaned and packaged up in box within two weeks of dropping it off there. The communication they provided was excellent. They even sent a text message when the dress was ready for pickup. The quality of work was well worth the cost. The dress cleaning and preservation was $260 then they offered two size boxes. The medium box was $80 and the large box was $100. My wife's dress luckily fit into a medium box so I walked away with an out the door price of $360. I was not aware until I picked it up that the box I purchased came with a window so that you could still see the dress while keeping it packaged up and looking nice! I would highly recommend this place for all your dry cleaning needs and especially if you're looking to have your wedding dress preserved. My rating : BEST

Great service. Knowledgeable and friendly husband and wife team. Quality work done. I bring all my…read morenew suits here for alterations.

Expert tailoring at reasonable prices! Usually done in about a week too. I am 5'2" tall or someone…read morewould say short so I have to have everything Taylor. Often it's not just shortening pants but also shortening jackets and taping them. Precise Alterations does a fantastic job on everything! And I can promise you they're reasonable compared to every place else that I've been and it's been many.

I love her. She's been doing my daughter's private school uniform alterations for years.read more

Needed several dresses / blouses shoulders tightened. The orange dress in the photo also needed…read morearmpits tightened. The armpits were never finished and the odd seam wasn't fixed .. safety pins still there. The right shoulder seam ended up in front and the other seam in a different spot. When I tried it on she said, oh that's bad I will fix that. 6 weeks later and multiple calls and trips to her store, I gave up. The blue Ann Taylor blouse now has both seams in the front. It looks stupid on. When I asked her to fix it, she said I brought it to her that way and refused to correct her mistake. The receipt clearly shows that I had several shoulders altered. I had to call and call and she would say she would get to it. I'd show up and the work wouldn't be done. I dropped my stuff off in mid July. Some of the garments were completed and picked up on 8/9/19. The rest were never finished. I'm completely shocked by the good reviews. The reviews are why I went to her. Her work quality is hugely random. Some good, some terrible. My advice, find a different tailor.

Had my daughter's dress hemmed at The Alteration House. It was a bit pricy, they are on the high…read moreend when looking into prices. I should have looked online and asked for an estimate first instead of calling. One of the girls who pinned the dress was very honest, sweet, helpful and double checked on delivery time; thank you. They were super quick getting the dress hemmed very impressive. Very pleased with the actual work, looks very nice.

I had an emergency, suit pants ripped as I got out of car for cousins wedding at st. Joes right…read moredown the street. The alteration house had me in and out faster than the pants ripped themselves! Those ladies are truly miracle workers and did it all out of the kindness of their hearts! Wouldn't go anywhere else, and won't from here on out thank you!

I'm a repeat customer of this business. I've been pleased most of the times, however this last time…read moreI dropped off a Gucci purse to have a stained on the inside removed. I go to pick up my purse which was almost brand new and I still have a stain. He stated he couldn't remove the spot but he cleaned the leather and refused to refund my money. I didn't ask for my leather to be cleaned the purse was close to brand .

I tried two other places to replace a zipper pull on a vintage Louis Vuitton Speedy. Both said…read morethey could not attach the leather with the LV brass insignias, in a last ditch effort I tried JG on Watson and Jose was able to install a perfectly matched zipper pull and the leather as well. Jose is a master artisan! I'm very grateful. The bag is fully restored to its original beauty! Thank you so very much! Lori H.

I have had Genie do several things for me and they have ALL been beautifully done. The last…read morething has been a tear in a pair of jeans. Geni saved them for me. I am extremely satisfied with her work.

Maria did a wonderful job taking in my daughter's prom dress. It was a very complicated dress with…read morea hidden zipper and delicate fabric. I don't think anyone else could have done it! It was perfect and the price was very reasonable. She did my daughter's dress last year also, and I wouldn't go anywhere else. I totally trust her!

I got my long dressed hem, an other dresses too. She did them in a couple of days and she did a…read moregreat job. What she charge was reasonable and I would use her again.

Wonderful job on 2 prom dresses - multiple layers of fabric, tulle, patterned sequins and a kick…read moretrain - both turned out beautifully and were ready as promised, on time. Shanaye was communicative and easy to work with. I'd use her again and highly recommend her services.

Clean, respectful, courteous, My dress came out beautifully…read more At first I thought the price a little high, but I remembered I haven't actually had any clothing dry cleaned in decades, and most laundries no longer offer dry cleaning. It was worth the drive, also.

Very fast and friendly service ! I had alterations and I left happy and it's so close to home.read more