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    Heavenly Bakes

    4.4 (7 reviews)
    Closed 8:00 am - 4:00 pm

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    Cookies were on time, but that's all the good I can say. But, I wanted these to be so beautiful and so special for my sister's 60th birthday and you see the picture below what they look like! Not good! There are prettier ones at Kroger! She didn't give a rip about the entire process or making these special! There are no pretty shapes or pretty icing. And black icing for wording, really???? These are NOT WORTH $42 for 12 cookies!!! And, trying to communicate with this person is about impossible, like pulling teeth trying to get her to respond. She wouldn't respond to emails hardly at all, but yet that's how she wanted you to communicate with her. She wouldn't reply to some text at all or in a timely manner; and she would never actually answer the phone, so you could never actually talk to her. In addition, 5 days ago, I still had questions and trying to get answers from her and finally just decided I wasn't going to do it. So I told her to never mind I wouldn't be able to do it right now. And she told me she had already started them!!!!! ((Which may or may not be the truth.. because you see what they look like) . And How/ why would you start making cookies before you haven't even greed upon the details.. 5 DAYS BEFORE??!!! You wouldn't!! BUT, I told her to go ahead and make them, giving her the benefit of the doubt. She said she would like to see some sample pictures of things I had seen online that I liked and so I sent them to her. And they are nothing like these hideous when she made. I saw some things on her Facebook and website that looked like she makes some really pretty special cookies and she is young and starting up her business and I would give her business. HUUUUUGE MISTAKE!!!! She said it takes hours and hours and hours to make the cookies and design the cookies. Really? Look at them! there is no design it's just a cookie cutter with icing and BLACK icing for what are supposed to be beautiful beautiful 60th birthday cookies?? Hideous! Communication was bad! The cookies were pitiful and you can find better ones all over the place. So then my son had to drive across town to pick them up for me, after he got off work today. She works out of her apartment by herself, she said. But she had good reviews and she's young trying to build her business (or so I thought... HA!) so I thought I would try to support her! There was construction in the complex where she was, with barricades and roads torn up. So I called and left a message AND I texted her and told her that "He was there and couldn't get in. She knew he was coming after work at 6. And, he couldn't get in to pick up the cookies in the "box" where she had left them". It was about 15 minutes about before she called back, which by the way was the first time she had ever called back and I did appreciate it... Even then though she was so nonchalant it was unbelievable. She said well I'm eating dinner with my friends and I don't always pay attention to my phone. And then she said well even if he couldn't get in she said I could've delivered them tomorrow. She had already told me she charges were outrageous for delivery. And she knew that he was driving to get to them! She said to text her when he's on his way and we did. And she doesn't wait around to give it to you she puts it in a box outside her apartment to be picked up. She acted like she didn't care. I told her that if you're trying to have a business that's not the way to do it. You have to keep your phone available when you know that somebody is coming to pick them up. And you have to respond to people when you're trying to run a business. You wouldn't believe it! This is the worst way to try and run a business. If she does everybody like me she will never last in this business because the cookies were not good, they were not special, she does not communicate well, almost impossible to reach ever if you can reach her at all. Finally my son had to stop and ask one of the road construction workers how to get to her place. I thought well, hopefully, it'll be worth it because she'll make some beautiful cookies. But, this is what they look like. All the SAME shape BLACK icing on them and not anything special like we had talked about for a 60th birthday. Not worth the $42 for 12 cookies or the stress in trying to reach her. Save your money.

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    Cake in the Box

    Cake in the Box

    4.2
    (13 reviews)
    4.4 mi
    $$

    I contacted Cake in the Box just a week before I needed a birthday cake for my son. I knew it was a…read morebusy time for bakers and had my fingers crossed that she could do it. My son had a very detailed description of what he would like, so I sent it on to Trenise. I was also wondering if the cake could be delivered. Within an hour I received back email confirmation that indeed she could complete our order and have it delivered. Fast forward to the day of the party and right on time to the minute here comes Trenise with a big smile and my son's cake in hand. We opened it up and were surprised and delighted at how perfect it was and how it looked exactly like what he had imagined in his mind, but even bigger! When it was time to cut it open we were excited. It was delicious, a perfect blend of chocolate and vanilla cakes with amazing icing. We would highly recommend Cake in the Box for any of your celebrations and we will definitely be using her again! Thank you Trenise!

    I am beyond impressed -I ordered a chocolate cake with Irish cream for my best friend's birthday…read moreand could not be happier. My friend has really bad nut and soy allergies so I was so glad to find Cake in the Box made DELICIOUS cakes that are also safe for those with allergies. I had no issue finding Trenise's location to pick up the cake. She made sure that I had an address available and as mentioned above, the cake I got was absolutely scrumptious. This cake was the most delicious cake I've ever had. 11/10 would recommend this business!

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    Heavenly Bakes - customcakes - Updated June 2026

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