Studio Belmont has been awesome to work with. Amy helped us select all new kitchen and bath…read morehardware for a remodel and they were very knowledgeable and patient as we explored different options. Their prices were also fantastic. No haggling, and when Amy gave me the price, I price shopped with some other plumbing and bath showrooms and her initial price was better than everyone else's even after I asked those other showrooms for discounts etc. Also, better than internet pricing. When the products came in, they were delivered straight to my house with no issues whatsoever. A fantastic experience from start to finish. Highly recommend Amy and the team at SB.

So happy! Desperate for handles for my new vanity, s I forgot to order them weeks ago - ran into…read moreStudio Belmont (formerly Belmont Hardware) - they actually had many in stock and you can wander the aisles looking for what you want. I was a little limited by my need for 8 smaller and 6 larger handles but I was drawn to one handle almost immediately and they had just enough small handles and more than enough large handles. So happy! I made my purchase within 15 minutes! With multiple employees saying, "Have a nice day!" Unfortunately these were unlike most ithwr handles as they only came with 1 inch screws instead of those AND 1.5 inch - so I ran back to them and they quickly found me 30 breakaway screws that go up to 2.5inches - no hassle, no problems, just found me screws, bagged them, and apologized - not their fault! Not a fault! All good! My vanity looks great with the handles, now just waiting for the countertop! If you have time and remember to order, their selection is much larger than what you can get on the spot, some of it quite fun, and the easiest way to change out a look in your bathroom! LOVE!

This place is amazing to me, Every employee I have interacted with…read morehas been precise, kind, and very helpful. Not only do they have the tools and supplies I need, but advice that can eliminate problems at home (referrring, in my case, to an invasion of fungal gnats and who to contact-San Mateo County Vector Control (650) 344-8592). Today, Andrew helped me to find a strong nozzle for my gardening hose. Small problem? Yes. But his precision and focus made my quest easy. Thank you, Ace Hardware. Respectfully, John Edwards

Needed specific sized screws. We were offered help as soon as we walked in. The trip was quick and…read morewe found what we needed as soon as possible.

Walked in to get keys made, and pick up a few items for the house. Three workers were standing, and…read morelaughing with each other, at the register in the center of the store. I walked to the key counter, and stood behind a man that had been waiting for someone to help him. I asked him how long he'd been waiting, and he said it had been ~5 min since he asked for help. I walked back to the center cashier, who said there was now no one on the floor to help as everyone was on lunch break. I asked for the manager, and he said he was on a break. There were now three people waiting to get keys copied, and no staff to help. After waiting a few more minutes, I walked back to the center of the store and spoke loud enough so that the manager could hear in the back. The message? That customers needed help at the key counter. Finally, a staff person came to the counter, clearly annoyed, and said they were having problems with their staff-to-staff communication device. Unlikely. What they were having a problem with, was a clear misunderstanding of what customer service means. Talk about a failure to train employees. Never coming back, nor recommending this business to my friends or family. There are better businesses nearby, ones that actually understand the importance of customer service ... and they're just a short drive away.

BEST selection of gardening gloves by far -- I visited every nursery and hardware store I could…read morethink of between Sunnyvale and San Mateo, and this Ace had the best selection by a long shot. Go to the back of the store and you won't be disappointed

Very knowledgeable, outstanding communications, overall a Great service !!…read more I will most definitely be calling them again.

The store has a great selection of products, nearly always friendly and always helpful employees…read more My go to.

If You go to this location, look for Paulina & Afu! They…read morewent above and beyond!!! Every Home Depot needs Employees Like these two! Professional, Friendly and So Helpful! Thank You to You Both The Kerosene Lady ;)

Best Home Depot on the Pennisula. I usually drop by when the store first opens and almost always,…read moregreeted in person, "good morning!" This is the only Home Depot that employees greet their customers that I've been too. I usually go to the garden center as they have a larger variety of plants in comparison to East Bay. Plants selection is huge and are well taken care of. I find more tropical fruit plants here compared to where I live. Employees are eager to assist. I only had one horrible experience for a plant return with a female Hispanic associate with red hair questioning me. She pulled the citrus tree out of the soil and accused me that this isn't a tree. Given that the tree had died and shriveled up, I return what I had purchased under their 1 yr plant guarantee. She called a manager and no one showed up and was having a fit. She reluctantly processed my return but in the future, I won't try to save a tree and return it immediately once it goes bad because of her interrogation. I used to purchase a lot of fruit trees but it is no longer a hassle free transaction, purchases have been more restricted.

I recently had a door issue that a HOA property management company could not get correct for over 4…read moremonths. I did my own research and discovered this gem of a store to get it correct for me all within 7 days. The customer service was friendly and very helpful as soon as I walked in. I discussed my issue and they took it upon themselves to review the project and make the door, supply the necessary supplies and deliver it to me. Going above and beyond without blaming anyone made me confident General Hardware in Redwood City is a "Go To" place! Thank you!

I went to this store a couple years ago to get a few hinges for my kitchen cabinets and had a very…read morepleasant experience. Then last Thursday I went to get more hinges and a young man helped me and gave me hinges I thought were correct. I took them home and my husband said they were the wrong size. I went back today to explain and from the minute my interaction started with the older gentleman there he was rude. I won't support this place in the future. Now I am left to track down the correct hinges and out 32.00.

If you want to have a delivery that's an hour late with no notice dumped on the sidewalk so it's…read moreunusable for everyone call these guys! They'll be rude and unaccountable:)

If you have no other reason to go- this *feels* like a hardware store. I know when I say this I am…read morespeaking to a very specific subset of people. However, when I was a kid, my dad would take me with him to the hardware store, and I would get a lollypop while he and whomever from behind the counter would wander around looking for an eyebolt or the right shade of caulk. Giulio- who I assume is the owner, is easily 10 years older than my mom, who lives in the assisted living up the street. My mom can't be bothered to go to the chair yoga we're paying for, but Giulio went to work. He's not totally mobile, but he knows his s#!t. Whenever I come in, he or whoever else is behind the counter is happy to chat through my issue and suggest something. It's not a Home Depot- so they may not have what you're looking for every time- but they have a lot of things, and it makes me happy to know my money is staying local. Also, side story: One day during the summer, it's like 90, and I am behind a contractor who's getting a bunch of stuff - lumber, rocks...I don't know- but he's paying for it, and he grabs some water bottles for him and his crew and puts them on the counter. Giulio totals him up and says a number; the guy says, "Oh, don't forget these waters". Giulio says, "The town where I come from in Italy has the best water in the world, and it flows right off the mountain. If my father knew I was charging people for water, he'd come back from the dead and strike me down. Those are free." C'mon. How can you not go here first?

Thanks to this store I was able to fix something that has been annoying my wife for many months…read more One cabinet door below the sink that my wife uses was always open a few inches because one of the hinges got weaker over time. Every time I would walk by, it would give me a vertically-oriented mocking smile. I finally had enough. You would think it would be an easy thing to simply pick out a replacement hinge and install it, but HAH--clearly you have not done much cabinet work before... I brought I picture of my hinge to this store and the exact hinge is no longer made. And I need to take into consideration the hinge overlay (what?!) along with the size of the body of the hinge. Well the bottom line is that after 4 trips to this store trying different hinges I finally installed one that worked. And the guys at this store were extremely helpful and patient--particularly for a part that is only about $7. They definitely helped me do this a lot quicker than I had tried it one my own, and proved the value of buying local.

I always love the customer service here. The crew are happy to answer any questions and are just…read moresuper helpful.

Dan-Mar Tool & Supply is an absolute treasure. They maintain an excellent inventory of machine…read moretools, many of which can be hard to find at a bricks and mortar establishment. Items not in stock can be obtained quickly. The husband and wife that run Dan-Mar are friendly and patient. They provide outstanding service, and they provide suggestions and advice to help the novice or the professional. Dan-Mar Tool and Supply is a model of what a highly specialized retail establishment should be. Just outstanding. What a pleasure to do business with them!

The last of a great breed of industry supply stores. I've always found the tools i needed, prices…read moreare reasonable, and their domain knowledge is un-matched. We were having problems turning stainless and he suggested a better approach. He didn't even sell us anything that time. Check out the antique wooden clock makers' lathe from Germany I think. I wonder if he got that new (big grin) LOVE THIS PLACE - brings back the old time feeling of living in the bay area.

I've shopped here for years and it's a wonderful store with a great selection of high quality…read moretools. Knipex and Wright are my favorite brands, and there is plenty of both here, plus other great manufacturers such as Stiletto, Vessel, and others. They can even order things for you from various catalogs, such as my Wright tool chest that Jessy ordered for me and had delivered to my office. Completely satisfied here! I guess Jessy doesn't need the money, since he barely charges any profit on special orders and it's almost like he enjoys the fact that the customer pays so little, which makes it a great value when placing special orders. I highly recommend Tooland.

I recently took my Stihl string trimmer to Tooland and requested a routine repair. They took the…read moretrimmer and I left. Over a week later I called to see if they had an estimate of cost to repair it yet. The employee said they didn't know when they would have an estimate (let alone a repair time). When I went to pick it up he initially balked at returning my $15.00 deposit but relented when I produced a receipt. My opinion: Watch out for these guys.