I used these guys for my first yoga studio with amazing results. The heaters arrived without any problems and both Jeff and Adam were pleasant and accommodating.
So, upon opening a second yoga studio, I naturally went with the same company..I already knew the product and had developed a relationship with the staff. To ship heaters to Hawaii usually takes around 2 weeks, so I planned ahead and ordered them 4 weeks before I needed them.
Earlier in the week (around 3 weeks after I had placed the order), I checked in with the company to see when I could expect them. Unfortunately, an error was made, and the heaters had never even been ordered!!!! My business had a set opening date and everything was riding on the final piece of the puzzle: the heaters. Naturally, I was super stressed about this...it could take another 2 weeks for them to get here! Not to worry, dear readers! Jeff (the owner) saved the day and completely rectified the mistake. He rushed the delivery and had everything to me in a few days and my business opened on the the anticipated date.
So for my Third studio, I decided to go with them again as I'd already used them twice and I felt I could trust that they honored their word.
Big mistake.
Due to the confusion the second time, I had an extensive conversation with one of their employees about Heater arrival times BEFORE I ordered them. I explained that I would set my opening date around the heaters arrival, so once they gave me an estimated date, I would announce an opening date based on that. I was told by one of their employees that the heaters would "conservatively" take 2-3 weeks to get to me. Upon payment of the heaters I was assured they would take less than 3 weeks to arrive. I never received a tracking number even though I emailed and called multiple times, so assumed everything was good to go. However, I called the company yesterday (3 weeks after I had placed my order) to check on the heaters and they conveyed to me that they won't be arriving for at least another week, which also happens to be AFTER I had set my opening date.
I called the company and spoke with Heather, who was VERY dismissive of me and not accommodating. She said I could pay $2,500 to overnight the heaters plus a 25% restocking fee. No other option for a solution. Plus she told me that heating green doesn't actually guarantee an arrival date. Ok.....so why say that the heaters would arrive in a certain time frame? Plus, it looks as though the heaters didn't even begin shipping to me until almost a week AFTER I ordered them, and then they weren't on a plane until 3 days ago. Seems like someone made another mistake of not ordering the heaters...
Another employee later called me to say "sorry" for the confusion. That he had meant a conservative estimate in a different way. But this "confusion" greatly effects my business as I am now forced to open without heaters. They have not offered to compensate me or assist in any way with this mistake.
The MOST disappointing factor in this is that I have been a loyal customer of theirs since they were run by the owner and another employee. Even when they made a mistake on my second order, I STILL went with them because I believed that they had integrity and follow through. Now that they have grown in size, it seems as though they don't care about me or my business anymore. Buyer beware. It means so much to me to work with a company that holds value in the longevity of their clientele. If this is the way they value my business, then This is the last time I use Heating Green. read more