My initial experience with HearUSA at 1776 Broadway in NYC wasn't bad at all. I bought a pair of hearing aids that have been working for me reasonably well. After having the hearing aids a month, I had a follow-up visit which went fine as well. At that appointment, they asked that I contact them in a few months' time to make a 6 month follow-up appointment. However, I called several times to make this 6 month follow-up appointment, I couldn't get through to anyone at the office. I left messages which were never returned. Finally, I had to call the company that had originally referred me to HearUSA (Hearing Solutions) to let them know about the difficulties in contacting HearUSA. The referring company was able to contact this HearUSA location, but were told that there were no appointments available - like, forever. So overall I am extremely disappointed with this company - they made the sale and then ghosted me. If you are looking for a place to get hearing aids and wish to have ongoing support for what you buy, then I strongly advise you to NOT go to HearUSA. I wish I hadn't. read more

If 0 stars were possible, I would give it 0 stars. Stay away from this company if at all possible. The 1776 Broadway location is among the worst possible service providers. The lack of professionalism is outstanding. From the beginning, the service was awful. I checked in at the front desk, and the receptionist told the audiologist I was here - he proceeded to go to lunch. After waiting for half an hour, I knocked on Ms. Ariel Monserrat's (the audiologist) door to check if she was there. She casually said, "Oh yes, I'll be with you shortly". She was sitting at her desk on her cell phone - I guess I interrupted her texting. No apology or explanation for the wait. Nothing professional about her! Recently, I lost my charger/case, and for the last two weeks I have called that and their 3 other Manhattan locations - left multiple messages and no one ever called back. I finally called HearUSA Customer Care to file a complaint. Not expecting any resolution, I went directly to my union to complain and got the service needed. read more

Since my last review, I have seen two doctors at the 102nd Street location. They were professonal but not extra-warm. I saw another doctor at 1776 Broadway, who was cold and distant. And when I arrived for an appointment at the 109th Street/Bway location, I was told I had been left a phone message that day saying the doctor would not be in. There was no message. I went to HearUSA because I had a very good discount, but I will return to another audiology office where the price is higher and the service is caring. read more

These people are inefficient and uncompassionate. My 102 year old mother depends on her hearing aids. When they stopped working, we called. They would not make an exception for her age and wouldn't fit her in. Days passed. A visit was arranged. Hearing aids were sent out for repair. Express? Overnight? Nope. A week and a half later, they returned but then had to be attended to by their staff. Three more days. Finally mom was taken in, a difficult journey for her. Results? Hearing aids are not as efficient as they were before the issue. Question- can we just bring them back for adjustment? No idea as the place has not answered the phone or returned messages for days. Run the other way! Well, they finally got back to us. A WEEK before they can fit my 102 year old mother in!!!! read more

I went to HearUSA 1776 Bway working with Ariel Monserrate to fit me with my first set of hearing aids. I found Ariel to be highly professional and competent in both the products, process and operations of the technology available. Most important, however, was her desire to really make sure that I had the best device and that the fit was comfortable and met my needs. I could always go back to her with questions or adjustments that would make this journey anxiety free and truly enhance my hearing. I would have no hesitation recommending Ariel to anyone in search of better hearing. She really cares will go that extra mile to ensure that you will have the best possible outcome. read more

Terrible customer service. Waited 7 weeks for replacement hearing aids. Lose them once and have to pay full price for new ones. Wasn't informed about insurance options beforehand. Service always seems confused when needing service. Very careless about correcting problems. read more

My husband bought a $5000,00. Signia hearing aid in February 2023 from Hear USA. In that time, it has malfunctioned twice. One time, it was not charging but we were able to fix it by making sure no dirt was in the charger. The second time, which is now, the right one stopped functioning. For a top of the line product, this isn't so great. The bigger problem, however, is making an appointment with Hear USA, which has offices all over the US, to try and get someone to find the problem and fix it. There is only one number for making an appointment which covers all of their offices. While hold time is not long and the phone receptionist is very professional, because the appointment office is not in NYC, he had no idea how to find an appointment in Manhattan because he has no concept of Manhattan. He gave us various boroughs, New Jersey and Connecticut where I could book an appointment. Although your zip code is asked for, again, because the receptionist has no concept of Manhattan, he gave us offices that are nowhere near our zip code. Further, he assumed that we had a car and could drive to an appointment. Ultimately, after too long a time on the phone with him, he got it right after my trying lots of ways to have him understand, but it was unnecessarily frustrating. We called another time also, and the same thing occurred with another receptionist. Whether you call or go online, it's the same experience as we tried both methods. Additionally, each office has their own phone number but you cannot book an appointment at the office directly but are connected to this one number. I would not use Hear USA again. read more

Re: Elika- I have been very pleased with Elika-I am able to come any time I choose. She always allows me to come in for an emergency or just to come in for anything. I would highly recommend her for anyone that needs hearing help. read more

Erika Cokely , Doctor of Audiology has been always available to provide assistance. She is patient, responsive, and very professional. read more

I have just gotten my second pair of Signia Hearing Aids fr HearUSA 1776 Bway, I had gotten my 1st pair of Signia Aids from Elika Cokely, who is the Audiologist, at that location.in 2019. I found her to be most pleasant and really, really knowledgeable. She is able to adjust your hearing aids so you get the maximum benefits w minimal annoyances (bg sound). She carefully explained exactly what I could expect and also the limitations. They were costly. I have been wearing other makers hearing aids for years. Even though they were considered the top of the line, they could not compare with the Signia model. They all were costly. Re costs - most of the quality makes are sold bundled, which means you get as much service as you need and batteries without any additional charge. Unbundled- You buy the aides and then you are on your own re additional costs. Hearing aids are not like wearing glasses for some it takes a lot of fine- tuning. When I went back now to have my aids serviced, I asked Elika if there had been any new aids available now that were appreciably better than the ones I had. Elika said yes, Signia had a new model (Pure 312) that was a huge step up in what to expect. She said if interested I could get a pair on trial for a month and see whether it was a lot better than the ones I was wearing. I was blown away. I am no longer asking anyone to repeat themselves. I hear & understand almost everybody. I haven't heard this well in many years. Amazingly the price was less than my 2019 model. I am financing them & paying them off in 11 payment (auto pay on my checking act). So there will be no interest charged. Elika provided me with a new Bluetooth & also paired my hearing aids to my older TV box. I can't recommend Elika Cokely highly enough & providing me with these miraculous hearing aids. read more

I'm only giving this 3 on account that my mom and I had a very pleasant experience with Dr. Elika Cokely. The receptionist is one of the nastiest people I've ever encountered in a service industry!! I asked if there was a form in Spanish for my mom to fill out, nicely, and she replied by telling me the doctor only speaks English, (understandable) and then proceeds to say that if my mom has been in the country this long, she should know English at this point. Be that as it may, that is NOT her place to say nor was her opinion asked. It's fine that the office didn't have forms to accommodate Spanish speaking clients, it's the fact that she felt it necessary to judge my mothers inability to grasp the language. Sad because Dr. Cokely provided such excellent service, it boggles my mind how this woman is still employed. This is not the first time this receptionist has said something to my mom concerning her lack of English. I plan on contacting the appropriate people to have this woman reprimanded. read more

The hearing aids are terrible. I bought them (the place was recommended by my audiologist and I bought them at the branch near grand central station. A "bargain" at $4,000. From October 2020 to mid June 2021, I visited Dr Sinclair 10 times fir cleaning and adjustment. Fir each of those 10 visits, I paid at least $30 in cab fares . My huge mistakes: going there I'm the first place and not returning them in time for a full refund. That's not entirely my fault because I exchanged my first terribly faulty pair for an in ear pair. This"made to order" pair was so defective that Dr Sinclair took it from me to have it cleaned and refurbished. This pair was LOST when it was mailed out (hear of FEDEX?) I have my hearing aids now and they are terrible. When I walk by a fuse box or near a lamp in my apartment I hear the crackling of the electric connection. I am going to pay an audiologist I trust (although she did send me to this place) to help me with them. I have called the corporate office 6-8 times, with no response or call back. I'd like to be reimbursed or at least reimbursed for all the taxis. That would come to $400. The bottom line is that this is a terrible terrible product from a terrible terrible company. read more

I have been a customer for at least 15 years. I thought the service they provided was professional and I had been generally pleased until the last few years. I am not a person who takes care of stuff so I was pleasantly surprised that my hearing aids tend to last longer than most but this is not to your advantage because the minute you bring one in for servicing, you are told "This model is so old, I don't even think it can be repaired". This was on a hearing aid that was 4 years old. Make no mistake, HearUSA is a business and making money is their bottom line as it should be but they are so money hungry and try to get people who have perfectly good hearing aids to buy new ones. I think the cheapest right now is about $2000 for just one when it's on "sale" .I will be sure to get my next hearing aids from Costco. HearUSA will never have the opportunity to tell me "they don't even make your model anymore". read more