I understand that hearing aids are a significant investment, which is why I was disappointed by my experience with this practice. In April 2021, I purchased my first pair of hearing aids (Widex Moment 110 RIC) from audiologist Marta Gielarowiec for $3,650. At the time, I was told these were among the best hearing aids available. As a first-time hearing aid user, I trusted that recommendation. Unfortunately, I continued to struggle with hearing in environments with background noise, such as restaurants, parties, and other social settings. Conversations often became difficult to follow, and I frequently had to ask people to repeat themselves, which was frustrating and embarrassing. About a year after my purchase, Dr. Gielarowiec began encouraging me to replace my hearing aids, explaining that hearing aid technology advances rapidly. While I understand that newer technology becomes available, purchasing another set so soon after spending thousands of dollars was simply not feasible for me. What concerned me most was that the pressure to "upgrade" continued during subsequent visits. I felt that the focus had shifted from helping me get the most out of my current hearing aids to encouraging another sale. My concerns were reinforced when my husband sought to have his hearing aids repaired. We were told they were more than five years old and could not be repaired. However, another audiologist successfully repaired them and informed us that many patients continue to use and service hearing aids that are well over five years old. Based on my experience, I did not feel that my long-term hearing needs were the priority. If you value an audiologist who focuses on maximizing the performance and lifespan of your existing hearing aids before recommending costly replacements, you may wish to explore other options. read more

Dr. Marta is great. I couldn't be more pleased with my experience at Audio Help. She's efficient, patient, an excellent listener, clear communicator and really knows her discipline. read more

Both my wife and I were highly impressed by our meting with Marta Gialarowlec, AU.D Doctor of Audiology. Dr. G took her time to explain what she was thinking based on my interview answers but also asked, where appropriate, follow up questions to understand why I would answer her questions the way I did. Dr. G spent the time needed to deeply investigate how I would use a pair of hearing aids to enable her to make her best possible recommendation and for where hearing aids would help me the most. I was pleased Dr. G would get into the 'nitty gritty' of what hearing aids would actually do to help me and my loved ones. Before I retired, I managed a consulting practice for a major technology organization for a Fortune 500 corporation. i understand the difference between a superficial and a more intense interview. Dr. G explained several times that she wanted to understand what aspects of my hearing I would want to improve the most and setting my expectations of what I could expect. I was also impressed with how Dr. G included my wife in our discussions, seeking her input where appropriate. We would become a team working together to achieve a life-fulfilling goal. I am very comfortable with Dr. G's approach, and could feel the depth of her knowledge and practical experience in this subject area. I am looking forward to continuing the process that will affirm the type of hearing aid that will serve me my loved ones the best. I was pleased to see that her approach was more than checking off boxes on a spreadsheet, but really delved into what I do during the course of a day and the relative importance of the many different activities we discussed. I have had an earlier experience with a major hospital regarding the fit and use of hearing aids. That experience left me disappointed where I questioned the entire idea of using a hearing aid. My experience with Dr. G is 180 degrees different from my earlier experience. I am excited and looking forward to engaging in the process to effectively learn to use a hearing aid under Dr.G's guidance. read more

Dr. Marta Gielarowiec was great. Here's why: 1. She is knowledgeable, kind, and caring. 2. She takes her time to explain things to you. 3. She treats you like you're a priority and that even small things matter. 4. She helped me get into an ENT on the same day, acknowledging my condition, while not severe, should be treated immediately. read more

The information I received was invaluable non rushed and no pressure of any kind. I am more informed than ever and very very grateful for what I learned. This was at the Columbus Circle office and I intend to extend my relationship with Audio Help. read more

Don't go into audio help hearing centers this place take your money sign you on papers which is not legal by NY state legal laws for hearing aid. also charged me $1500 returning hearing Aid. You can't charge 25% when returned hearing aid NOT legal. Go to ant hospital in NY and get help they don't charge any %. The owner of this company "MR BRVO" call me and scream at me. "WOW" "THHE CALL HIS COMPNY AUDIO HELP" If i was him i call them Screaming help i will give them 0 star even -000. read more

My visit with Dr. Martha of Audiohelp was way beyond excellent. I highly recommend Audiohelp is a great facilities when you need a good quality of hearing aids and top of that, Audiohelp have the best doctors. For your convenience, call the office whatever is convenient for you, the office was very neat very good atmosphere in the heart of Columbus Circle. read more

This is absolutely the best place to get a hearing aid in New York. I bought mine from their Columbus Center office. What wonderful service I'm getting from Dr. Marta Gielarowiec ! read more

Absolutely zero consideration given. These people are not just bad drs but bad people. During a torrential downpour which made us a few minutes late we then had to wait for the elevators for 10 minutes due to an issue. All in all we were only 15 minute late. despite the person being seen living an hour away, being 77 years old and having dementia all of which makes it very hard to get around let alone on time, the Dr absolutely refused to see him. All of this after they asked us for accommodation to make the appt later then the original time. very upsetting. do not expect any consideration from them and if this is any indication how they treat patients i would stay far away. read more

My wife had another audiologist before but she was interested more in selling to my wife than to help my wife with her hearing loss issue. With Marta (Gielarowiec), Au.D., her new audiologist, it is very different: Marta is very professional, patient, and sincerely interested in helping my wife find the best product that will meet her needs. She will not hesitate to loan us the different hearing aids for several weeks with no advanced payment to try to see which one is really the best for my wife. Dr. Gielarowiec is kind and very attentive. I am happy to have her and Anna (Bobolakis), their Patients Care Coordinator, who helps us at the registration desk, to take care of my wife. Anna is so nice that she even called me to let me know when there is a slot of time newly available because another customer has just cancelled to see if my wife would like to come in earlier. My wife has the need for hearing aids for many years but never had so much care and help as she receives here from Audio Help. I highly recommend Audio Help for all your hearing needs. Andrew read more

I have been using them for over 10 years (probably 3 sets of hearing aids in that time). They have always been thorough, careful, considerate and patient. They have given me loaners, on occasion; sent me to Ear, Nose and Throat Doctor for ear cleaning and patiently adjusted my aids to meet my needs over the years. I recommend them without reservation! read more

Awesome doctor that really cares. Dr. Gielarowiec took the time to check everything. Make sure everything was up to par with my hearing. Very clean office also. read more

Great care and customer service! Dr.Marta is sooo patient with us elderly people who can't hear! Definitely recommend!

I have been using this service now for almost 2 years. After looking all over the City, it was the only place I felt comfortable with and trusted. All the others were pushy. They even gave me a pair to try at home. No others offered that. A lovely young, bright woman, Marta, takes care of me. I know that she loves her job and really cares! I work in an office and need these! I also know I can go back whenever I need to be checked. Great!! read more

From the initial friendly greeting to the appointment(s) with highly trained, competent and caring professionals (Audiologist's) this place is a winner. And they are patient centered. Shanna Hymowltz is wonderful. read more

Met DR. Marta Gielaroweic for an audio evaluation she is very profeesional extremely knowledgeable and very personable at the same time a rare quality. read more

Marta is amazing! Kind knowledgeable and service oriented! Actually everyone here takes care of me from the phone gall to the office greeting! And I love my hearing aid! read more

Marta at Audio Help on W. 58th has always been helpful with any questions I might have regarding the Hearing Aids I purchased. Friendly professionals at the front desk, and very little, if any wait time for your appointment. I'm very satisfied with the Widex Evoke aids that Marta recommended. read more

I have seen Drs. Bravo,Qualley,and Gielarowiec, all of whom are professional and pleasant. They have patiently answered my questions.

Dr. Bravo is an extraordinary audiologist. Not only is he patient and smart, but #1 he explains everything clearly and is resourceful about getting you into the RIGHT hearing aid for you, and #2 his office staff will work like beavers to get every last penny from your insurance company. People told me I could not get reimbursed for hearing aids....but Bravo's wonderful staff got me fully covered. The hearing aids I have now have made a huge difference in my life. I actually love wearing them. Thank you Dr. Bravo. Bravo to you and your staff!!!!! read more

I have worn hearing aids for many years but never had so much follow through and helpful advice as I receive here. Very happy they ae now in charge of my hearing aids. read more

I had a wonderful experience with Dr. G. She is very knowledgeable and made me feel comfortable. She explained what I needed to know. She is friendly and caring. I would recommend her. read more

Marta Gielarowiec is a top notch Audiologist. She took her time explaining about my hearing aids and answered any questions I had. Very happy with her level of professionalism. read more

Ear damage as a child caused me to miss consonants but I was always able to get by. Now older, I'm now dealing with the some hearing loss and have been apprehensive about wearing hearing aids. The assistance I've received from Dr Michael Qualley has been huge in me overcoming my apprehensiveness about wearing them. My overall quality of life has improved. read more

I can't say enough about this facility. The excellent service and knowledgeable staff are really a great find. I highly recommend Audio Help for your hearing needs. read more

I saw Dr. Qualley and was impressed with his knowledge and communicative skills. I was seen on time and given a full battery of tests. Happy to know I don't need a hearing aid but satisfied that I have a baseline for future hearing loss. read more

I have been going to Audiohelp at Columbus Circle for several years since I first needed a hearing aid. I have had great service. It is easy to get an appointment and I never have to wait long. Dr. Marta is very pleasant and professional. I am so glad I selected Audiohelp as they have been terrific. read more

I am extremely pleased with the service I received from Dr. Marta Gielarowiec and look forward to a continuing relationship with her. Dr. Gielarowiec is extremely skilled, professional and caring. She helped me select an appropriate make and model of hearing aids and gave me a loaner pair. I "test drove" the loaners for weeks while Dr. G. electronically adjusted and calibrated them to optimize them for my purposes. When I was comfortable and convinced these were the appropriate hearing aids for me, I purchased them and I'm still seeing her on a regular basis to ensure they are calibrated for my needs. She also demoed the app for me, so I have control, if I want it. The classic question: Would you recommend Dr. G. to a friend? Yes. In fact, I have already recommended her to my reluctant husband and he, too, is very happy. BTW: About five years ago, we both got hearing aids through a medical ENT practice and are much happier with the service and attention we received at Audio Help. Granted, the technology has improved over the past five years, but it's more than technology; it's also a matter of focus, service and attentiveness. Highly recommend Dr. Marta Gielarowiec of Audio Help on West 58th Street. read more

Stay with it. Dr. Gielarowiec and Audio Help can fine-tune your devices, customize them for your lifestyle. It takes time, a few months maybe, like trying a new musical instrument or any new pursuit, but it's so worth it - - you'll catch on, feel empowered. Don't give up. read more

Dr. Gielarowiec quickly understood my hearing issues. She is thorough and professional, as well as patient. The facility is attractive and totally up to date. This was a first rate audiology appointment. read more

AudioHlep is one of worst businesses I have ever encountered. They are not only dishonest and unscrupulous but their prices are 2-4 times higher than other hearing aid businesses. If you buy from them, you won't need your hearing checked, you will need a mental check. Absolutely awful. There are many reputable places in which to secure hearing aids, use them over AudioHelp. They are totally deceitful and they prey upon those in need those who do not know the field. read more

I can't say enough good things about this hearing center from the warm, incredibly accommodating front-office contact (Y. Santos) to the hospitable, professional audiologist (M. Qualley) -- this is my go-to (and one that I will exclusively recommend!) hearing facility. I recommend this location to all friends and colleagues who are having hearing issues OR just want to make certain that all their hearing components are operating at the best they can be! read more

My experience with your staff at your Columbus Circle office has been superb. I couldn't ask for better care. They take as much time as necessary to answer all your questions and make sure everything is working perfectly when you leave. Thank you, George Sucato read more

I've been to two sessions at Audio Help, and have been favorably impressed with the friendly talent and capabilities among the staff there. One Audiologist, Shanna Hymowitz, Au.D., Director of Audiology, has spent more than an hour with me trying to get my hearing - and my hearing aids - to better understand what she was saying. We made progress and I'm convinced that the audiologist and I will make further progress together. She was reassuring and competent, and although the present hearing aids will probably have to be replaced, I feel we're "on the right track" to give yours truly better hearing than I have right now. Over and above the fine staff, the facility has a new look and I would guess they had given older quarters a facelift recently. Its a very handsome street-level facility, mid-block between Amsterdam and Columbus, opposite Mount Sinai West hospital. read more

Received a mailer and made an appointment - one of their offices is only a few blocks from my apartment. Dr. Marta Gielarowliec was very pleasant and efficient. I got a hearing screening - which was free. She reviewed the results and told me my hearing loss was borderline - no need to get any amplification device right now. No pressure. No sales pitch. read more

If there were more than 5 stars, I would rate Audio Help Hearing Centers with more! I was seen by Dr. Michael Qualley late on a Friday because I had a malfunction of my Oticon device. My regular audiologists are in California where I live part-time. They referred me to Audio Help when I had this problem while here in NYC. I had an extraordinarily positive experience. Dr. Qualley was absolutely responsive and handled everything I needed. (He really went above and beyond when he assisted me in reporting the wallet I lost on my way to his office.) He gave me his mobile number in case I needed him over the weekend and offered to see me if necessary. Talk about beyond full service! I can't say enough about my care at Audio Help Hearing Center...almost too good to be true, but it is! read more

Audio Help reaches out to the community and provides a wealth if information and testing for each person in a relaxed friendly atmosphere. If you are exploring the possibility of hearing aids, this is the place to go. Kudos especially to Dr. Hymowitz and Dr. Qualley. read more

The Center recently offered a special event at the Columbus Circle location featuring a free consultation using the Video Otoscope. My partner and I had the pleasure of receiving the exam from Dr. Shanna Hymowitz, who gave generously of her time and expertise. Very professional, patient-centered, thorough and informative. I highly recommend this facility-- and Shanna-- for anyone who has any concerns regarding hearing issues of any nature. read more

I got a letter in the mail with an invitation for a special event on June 20, 21 and 22 in the Columbus Circle office. It stated that the Video Otoscope test was free. "There is no charge or obligation for these services during this special event." When I called to enquire further, I was told that in order to get a report, they would have to put it through insurance. In other words, this is NOT free!!! Who would go for a test and not get a report? This is a misleading advertisement and should be illegal!!!! Please check before going. I certainly will NOT! read more

It took me forever to even come to terms that I'm getting older and with old age comes hearing loss apparently. So after months of trying to accept it and asking my wife to repeat everything she says, I decided to make an appointment with Audio Help Hearing Center. I went to the 58th street location because it's so close to my work place. They were so nice on the phone, I began to feel like a few hearing aids wouldn't hurt. When I came for my appointment at 3pm (on my lunch break) I wasn't seen until 3:45pm....strike one. Having only 15 minutes left for my break I still thought that the appointment would be beneficial. To make a long story short, Dr.Marta took forever to start the appointment. Took forever to test me. She kept stepping out of the room. (Strike two) She also kept calling the receptionist to ask her how to do things on her computer and to top it off she basically tried to force me to buy 8500.00 hearing aids.(Third strike) She didn't even give me options and told me I need to buy them TODAY!!! Too much pressure. Needless to say, I'll be purchasing elsewhere. Marta sucks. read more