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HearUSA

2.7 (7 reviews)
Closed • 9:00 am - 5:00 pm

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Sound Relief Hearing Center - Dr. Julie Prutsman, Au.D. Owner and Founder of Sound Relief

Sound Relief Hearing Center

(5 reviews)

This office has four stars, which is great but when I called today to see if they took my insurance…read moreor not, they told me that I would have to be seen by the doctor and evaluated to determine if they take my insurance or not that's egregious and outrageous and as a matter of fact, there's some other issues with that Policy good luck

When I first started going to sound relief hearing center, I had 40% word recognition and tinnitus,…read moreafter using their hearing aids and following their protocols, I am now deaf in my right ear and have only 8% word recognition and my tinnitus is absolutely unbearable. My only option now is a cochlear implant. I have had to undergo painful invasive injections and treatments, but unfortunately I am now deaf. After having my hearing aids tested, which now I was told by 2 Neurotologists that I should never have been wearing 2 hearing aids since my left ear is 100%, the hearing aid machines showed that the settings were set above the safe settings and I did take a picture of that. I am now in the process of speaking to 2 local news stations as well as one national news station to get my story out. My insurance paid $4,200 and I paid $4,200 out of pocket for 2 hearing aids, and my Neurologist said I am lucky I didn't damage my good ear and showed me the price being only $600. They are ripping people off! After confronting the owner, she said she would give me a refund for my hearing aids and that I just needed to sign a form to retract the payment for the insurance, when I got to the facility, the form had nothing to do with the insurance, it was a liability release protecting them! Please beware!!! I'd hate for anyone else to end up deaf like me with horrendous tinnitus.

Advanced Hearing Group - Adam DiPuccio, C.C.C. - A, F.A.A.A. Doctor of Audiology

Advanced Hearing Group

(15 reviews)

I went in for wax removal in my right ear because it It was plugged up …read more I wasn't in the chair for the wax removal 5 minutes and Ariana said I was done I told her I still felt something and instead of looking in one more time she just goes on to tell me it probably some loose skin. I even said so if I keep feeling this can I come back in she said yes. When I walked into the reception area they hadn't finished checking in the person who walked in after me that is how long she spent looking in my ears. This was a Monday . The feeling of wax in there only got worse. I had a busy work week by Thursday night it was clogged up I called Friday left a message like you always have to do and wait for them to call yo back. On Monday I get a call The receptionist got my info said she would have to talk to Ariana and call me back. I got a call back Ariana and was told that Ariana said my ears were clean and I should go see my health care provider I must have an infection. I'll just go to a real ear doctors office and get this looked at. Mary C

After many years of working with Advanced Hearing at their Mesa, AZ location, I continue to be…read moreimpressed by their high level of service and support! Everyone I've encountered at this office is always very friendly and helpful. Their after sale support is amazing and I commend management for fostering an environment conducive to excellent customer service. More importantly, I commend the staff, Ben and Molly on this occasion, for having a caring attitude towards patients and going above and beyond to understand their unique needs and find suitable solutions.

HearUSA - hearingaidproviders - Updated May 2026

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