Darlena did a wonderful job explaining to my primarily Spanish speaking mother in law the importance of consistently wearing hearing aids. She was patient and professional in helping my mother in law understand how hearing aids work and how they will enhance her life and personal safety. She reassured and encouraged my mother in law to contact her should any issues arise. Thank you for doing such a great job, Darlena! read more

I absolutely love the service at Hear USA, especially from Melissa, she is polite, helpful and always, always makes time for me and gets me in and out. I have had an issue with my hearing aids crackling and playing classical music out of the blue Talking to Melissa she tried to trouble shoot the problem and nothing worked. She ordered replacement hearing aids for me and said she would notify me. After about a week I did not hear anything and called to see if they had been delivered. The receptionist who answered a bit rudely said "have we called you?, then they are not in yet". I have a very busy schedule along with everyone else. I was just checking. No need for disrespect. Again Melissa is wonderful and will go to her any day. read more

The staff were kind and courteous at the Lapeer location. But the "Provider" was not able to sell me the Phonak hearing aids that I've worn for the last nine years; she sold another brand. So they directed me to another HearUSA office in Burton, Mi, that sold Phonak. This is nonsense. We're bound for Costco, where five different brands are available at very low prices. read more

The audiologist did not bother to say Welcome, Hello, or introduce herself. All she said was follow me. She told me their app for remote control would not work with my phone and I should buy an iPhone! When I checked later on Google Play it said their app was compatible with my phone, as well as about a dozen other apps. When I told her I wanted an in-ear model, she said they had no samples because they were custom made. I saw later that there are many hearing aids that are in-ear and can be ordered on the internet. Further investigation showed that hearUSA has generally poor reviews. When I complained to their customer care center, I got a reply that basically was a canned response that said "Not our fault." read more

My husband has an excellent experience with them. No problem with parking & you do not have to wait a long time for them to take care of you. So far my husband has no problem with his hearing aid. The equipment is great. read more

Hear USA offers quality hearing aids but they hiring the grouchiest receptionist. I've been in two of their Melbourne offices and was treated rudely by both of the receptionist at the front desk. One of the put the ear piece in backwards I told her is it wasn't right, she agued with me that is was correct. The doctor in the back came up front and heard us then she fixed them for me. She showed the receptionist how to do it correctly and the girl gave the doctor attitude over it. I am obligated to use them due my insurance provider so I'm stuck dealing with their nasty receptionist at the front desk. read more

No transparency in what you are purchasing. Explanations only included Good, Better, and Best. Never discussed the differences in models or brand of HA's. read more

I've been a HEARUSA customer for several years now in Riverside and LA counties respectively. The staff are patient and very considerate. I switched to the office in Woodland Hills because I moved. Mary is very pleasant, cooperative, and understanding. I recommend HearUSA to anyone needing assistive hearing devices. read more

First, the care and attention I received was fantastic. I tried a pair of hearing aids that did not work for me and there was no pressure. Sandra, the hearing specialist, fitted me with another pair that are perfect. Rebecca, is an exceptional and excellent customer support person. Rebecca calls to remind me of my appointment and she is kind, professional, and pleasant just like Sandra. Sandy Kleiman read more

I'd like to comment on their service except they never answer their phone and never return phone calls. Don't bother attempting to patronize them. read more

I had three years of misery with Signa hearing aids and the people working for this company. Kaiser paid 6K for the hearing aids. They were not worth half the price. A salesman by the name of Cash handed me the new hearing aids. I questioned the absence of safety wires. Cash told me I don't need them with these "superb hearing aids". It was not long after that one fell out and was lost. Just having paid my co-pay I was now required to pay $450.00 for the replacement of the lost hearing aid. I did and struggled along with poor auditory adjustment but finally got the safety wires. Consequently, I did not wear the hearing aids very often hoping that in three years I will get a better pair. Kaiser does not pay for more than one hearing aid pair in three years which is not unreasonable. Fast forward to October of last year. Cash had left the little office in Irvine to be a real estate salesman. I erroneously thought he was an audiologist. Except for the secretary who knew nothing about hearing aids there was no one else in the office. I needed help because I had lost a hearing aid for the second time. I went to a bigger office in Tustin and was told I had to pay another $450.00 for a replacement. I then decided to buy hearing aids over the Internet. I was amazed that they came with a safety wire and that they fit my ears extremely well. The wire that connects the device behind the ear to the unit inside the ear was much shorter than on the Signa pair. I walked into the Tustin office with my one Signa unit and the new pair I had just bought and showed the employee at Hear USA the different length of the connecting wire. I explained that the shorter wire protected me from losing the hearings aids during wear. The employee did not argue with me about this rationale saying: "I can cut the wire on the Signa". I replied: "why was that not done right away, three years ago preventing me losing the devices?" The woman had no answer to my question. Instead, she threw me out of the office. For what? I had not assaulted nor insulted anyone. Just expressed my frustration with quality of the hearing aids and the lack of properly fitting. I was shocked! When I did not move quickly enough I was told that the police would be called. The bottom line is that they wanted to be rid off me knowing I had bought new hearing aids and would not need their service any longer. I had to ask help from family to shell out 2K for new hearing aids. The negligence of those two offices caused me to lose the hearing aids in the first place. Do yourself a favor and avoid these two offices. Now I have well fitting hearing aids and excellent service and customer support over the Internet. I am a happy camper. The new hearing aids are Jabra. read more

I have nothing but great things to say about Hear X starting with Loren at the front desk very patient and kind in helping with moms appointment . Next is Hari who tested fitted and explain everything about the hearing aids to my mother. I could not have asked for a more kind understanding and patient person. Very thorough Knowable and again so patient and kind to my mother. I highly recommend this location . Thank you everyone read more

RUNNN AWAY The WORST... as they scam our senior parents, demanding more money for repairs. Claiming extended insurance... she left with less money in her bank & ill fitted "repaired"hearing aid, it fell off, continued to call & we will open a claim... never to return calls, I went in for her... she can't hear... As I went to bank next-door came out & continued seeing people leaving in a rage... Im going through my union plus discount that includes my family FIND ANOTHER OPTION... KAISER PATIENTS HAVE ALTERNATIVE OPTIONS read more

They specialize in testing ear health and work with all insurances including kaiser. It was a nice surprise to see a 3rd party location. That works with HMO PPO and probably even straight Medical. They definitely had enough staff to take appointments on time, and also were friendly and explained all the test results well. They answered any questions. Technician knew what he was doing. read more

On my hearing aid consult I spoke with Desiree, the Hearing Aid Dispenser and Andrea, the Hearing Aid Consultant. They were thorough, courteous, knowledgeable and well informed on their product lines. They took the time to explain to me my options, and pricing details. I would recommend that you should speak to these individuals if you are shopping for a audiology based company that is a hearing aid provider. read more

Since I had been in several independent offices getting hearing aids, then later looking for a new company, I took United Health Care's recommendation. HearUSA had the best reviews the service person told me. My hearing aids are 7 1/2 years old so I definitely needed new ones. I was told $199-$1249 each. I bought the most expensive ones, I thought, but the specialist in the office told me there was one higher quality, and price to match. Justin in Delmont, PA was kind, patient, and thorough. I paid with a credit card. Ten days later I returned to pick them up. I was not expecting all the improvements in the time since I purchased my other set. I have an App on my phone to regulate the loudness, or I can adjust them directly. Justin connected Bluetooth to them so I can talk better on the phone and can listen to music or books on my phone. My family and friends will be so happy that I won't be saying, 'what?' every other word. Nice clean office, great customer service, only a 2 minute wait period. I am to go back in two weeks to see how everything is going. I didn't have that from other places. I am thankful and can highly recommend HearUSA. read more

Great place for kids hearing aids. My daughter has been coming here for years. Great staff and customer service.

Hear USA is the very best for hearing aids! I'm a first time user & they were so knowledgeable, compassionate and efficient. This is an honest company that cares about people. I highly recommend!! Grant (Calabasas) read more

This place was negligent and remarkably incompetent in a situation that needed to be handled properly. After 2 months of arguing with insurance to get my dying fathers hearing aids covered we were told this was where we needed to go. I brought him in for the hearing test after dealing with a zero empathy front desk people. Doctor did the test and assured me the aids would be available for pick up within 2 - 3 weeks and no further action was required on my part and they would call me 100 percent. They never called and after 3 weeks I called and was told that I was supposed to call kaiser and request an authorization and they hadn't even begun to make the aids. No one ever called me. No one told me that step was needed. And the last 3 weeks of his life he was left with no hearing aids to help him hear the final conversations and goodbyes with all his loved ones and me after I promised I'd get him the aids before he was gone. Utter remarkable unsympathetic incompetence which may have been intentional because they didn't want to make aids for someone so sick. He could barely hear his last conversations and missed out on proper last goodbyes. Don't. Go. Here. read more

Sadly Hear USA has become an extremely limited hearing aid provider. They primarily sell hearing aids from Signia. Signia is Not one of the best companies. Signia lacks color and choice. You may find an audiologist who will also deal with Phonic hearing aids, but most likely you will have to drive many miles to get to this person. In my experience most of their audiologists are excellent others questionable. Purchasing hearing aids through Hear USA/Signia is frustrating and depressing. read more

Purchased Hearing aid from Hear USA and for the first 10 months they work OK Then my left aid stop working, it has now been 4-week sense it was sent in for repair. And I still don't have a date of when it will be done. Now my right aid is acting up and will need to be repaired. Poor hearing aids and poor customer service!!! read more

What a terrible business. The staff is aggressive and very rude. I bought hearing aids there and took them back to be repaired. They broke the same day. Do yourself a favor and steer clear of this place. read more

Purchased hearing aids at HEAR USA in Ocala RT 200 for over $3000 plus insurance, WORST condescending hearing aid ( specialist ? ) I have ever had to tolerate. When I told her there is a chirping noise when I chew, she says "then don't chew"! In the beginning of 3rd visit I asked if she could give me the circular inserts because they fit very comfortable vs the rectangular ones. She told me they don't have them. The 5th and final visit on Monday I will be returning them for a refund which my insurance company has agreed to. All of a sudden they have circular ear piece? read more

I have always had prompt, courteous and reliable assistance and service from both the professionals and staff! I am talking about the Victory Blvd. place in Reseda. read more

Murrieta HearUSA is a small office - the receptionist Sue is not very friendly and when I called about a problem she was downright rude on the phone to me. The tech was very rote. She talked to me like I was deaf (which I am not) and seemed to have a rehearsed speech. I think it is too bad that Kaiser uses them as I think the Kaiser patients get treated poorly. read more

We haven't personally been to the reseda office and I called them by mistake because my grandmother has been trying to get a appt with a different office . So I thought I had called the office in Ventura county hoping to get through for her. I will say this isn't the first time she's had issues getting through to the office in Ventura county. However this review is for jose he called me back immediately and had offered to get her records from the other office if we still had issues and was very accommodating. Thank you Jose for having excellent customer service, I can only assume with how kind he was that the office is great as well. Either way he deserves recognition! :) read more

It's now 5:45 pm on Wednesday, Feb. 8 and there is still one caller ahead of me after I have waited more than 61 minutes to make a reservation for a hearing test. Arranged via Kaiser, HearUSA was supposed to call to me, which they didn't do. What a racket. read more

Total rip off! I ended up going there twice for less than an hour total. First time was for the hearing test and they actually sold me on a pair that day. They were expensive! Around $4000. My insurance covered all but $800 out of my pocket. So, They were over the ear type. I tried them for a few weeks and they like I was in a tin can. I went in for an adjustment and smaller ear pieces as the ones they fitted me for made my ears itch. Anyways, they never sounded good to me. So I returned them. You have 30 days I think. So I got my $800 back. Then I get a statement from insurance for $4000. I owed $0. But! I returned the damn things and they still got their money. What a scam! I will call my insurance to report them. read more

The location in SimiValley, Ca is Not very professional at all, received a letter for free hearing test made an appointment showed up and the first thing they ask for doctors orders, never mention the order at the time of appointment, another issue was it says free and obviously they didn't want to do the free test since I told the lady I didn't have insurance, also didn't have Medicare everything was based on what kind of insurance did I have! Not the best place to deal, very unprofessional and smells like a scam to me read more

They have a location that is a block from where I live but I came to this location because the person who originally had my hearing aids purchased them and had them maintained there. I had several disappointments in my dealings with them. First of all, on their door it clearly states that Saturday appointments are available. Except that when you ask about a Saturday appointment, you are told they are not available. Yet the sign on the door continues to say they are. And their website continues to say they are. Because of my work hours, I am unable to get there before they close at 5pm weekdays without making changes to my schedule which, due to the nature of my job, is not always something I can do. Nevertheless, I was able to get a change so that I could make it there by 4:30. When I called to make the appointment, I specifically told the person that I was coming in to have a pair of used hearing aids cleaned and fitted to my ears when I made my 4:30 appointment. That would have been a great opportunity for her to tell me that the doctor would need more time than that and that they do NOT stay a minute after 5pm. So, I had to make yet another appointment, this time at 4pm which forced a more severe change in my schedule. Not to mention forcing me to ask the person at the desk to assure me that there would be enough time to do what I specifically needed done. Finally got to see the doctor and got acceptable service, which I suppose is the reason you come here in the first place. But their customer service inconvenienced me. Now that I am a hearing-aid wearer, I suppose I can't easily avoid dealing with this company in general, but I don't feel compelled to return to this location again. read more

Referred to HearX by my insurance company (Scan/Truehearing). Audiologist Beverly was fine, but the facility is poorly maintained. The customer waiting area is dirty (stains on fabric chair seats) since waiting area is near reception/work area and not enclosed, all the personal chatter and other office 'noise' goes on like customers are invisible. It will be my first hearing aid, so I know I will need several follow-up visits, (trial fittings, adjustments, programming etc), but I've called twice over a week ago, and no one has returned my calls, and this is before I purchase. My guess is, that service after the sale will probably be the same or worse. I don't have to use them, and I won't support businesses that don't follow thru with customers, and you shouldn't either. Expect more from those who want your money. read more

Like others have said, Kaiser suggested HearUSA as a place to go for my mom to get her hearing aids. My mom actually thought that they would be more expensive, however with her Kaiser insurance and some discount that they were offering they were less than what she expected. They still are on the expensive side I guess compared to other places, however she wanted to get good quality hearing aids and she feels that they are very good quality. Also, the doctor that has helped my mom each of the last two or three times that we have been there, has been very patient with my mom and is really nice to work with. Others have given this place a negative review, maybe because of the high-priced hearing aids or other reasons I'm not sure, but out take is that we like this place even if the hearing aids are a little bit more expensive. Keep in mind you get what you pay for! read more

The staff was very kind to me , especially Ruben Reynoso and Clementine.

Biggest friggen' rip off ever. Went here for my hearing test thru Kaiser. Went back with my wife to discuss hearing aids and prices. This loser-ass lady could have doubled for a Used Car Salesman. She says we have 4 or 5 different hear aids available for sale. They are priced from $999 to $6,000 each. She has me try on the $4,700 aid, it doesn't really work very well. Her response is they have to adjust the settings at the factory.(Bullshit). I asked to try the $999 aid. Her response is we are only given 1 hearing aid per location. What kind of shit is that. Just because you have a deal with Kaiser, don't fuck people. I went to Costco and their prices were from $999 to top of the line $1,799. Go to COSTCO you'll be glad you did! read more

I just had a fantastic experience with the HearUSA office in Bend, Oregon! We were visiting from our home on Maui, Hawaii and the charger for my Resound hearing went out, so my hearing aids were dead with no way to power them. I assumed the charger had to be replaced and was about to call my audiologist in Maui to order a replacement and have them ship it to me. But my wife suggested I call HearUSA. I did and spoke to Rochelle who answered immediately and suggested that I drop off the charger to be tested. With a couple hours she diagnosed that it was just a charger cable. As it turned out, she had one in stock and gave it to me for free - even though I insisted on paying for it. What great customer service is that? If you're a first time customer or visitor, give them a call first: (541) 389-6669. You'll be glad you did! read more

Love this place. Everyone was friendly, efficient and professional. My Dr was amazing, she was very thorough, explained everything and gave me great demo and hands on instructions. I'm glad I chose them as my provider for hearing aids. read more

This month I am receiving my fifth set of hearing aids, courtesy of Kaiser. Service has ALWAYS been cheerful and knowledgeable. I have also come in for tube replacement and service several dozen times. I have always been very satisfied! I have NEVER had a bad experience in 15 years.... read more

Brought a neighbor in for his appointment today. I was there for the complete appointment ( the nice staff didn't have deep , or loud enough voices for some of the explanations ). Anyway reception was quick, courteous and easy. Off to a good start! Then it was off to the office for explanations and aid selection. Beverly was very informative, helpful and sympathetic. I don't need hearing aids yet, but should the time come, this is an excellent choice. read more

I was scheduled for an appointment today 12/21/16 at 4:30pm at Hear USA at 19367 Victory Blvd. Suite 14, Reseda, Ca. 91335. Got into parking lot at 4:28pm. Due to heavy, heavy Christmas shoppers (located in mini mall with Ross Store, CVS and a multitude of other stores), it took me over 15 minutes to find a place to park. By the time I get into Hear USA it's now 4:45pm! I go into Hear USA to see no one. A young lady comes out the backand asks me "may I help you"? I tell her my name and let her know that I have a 4:30pm appointment but, sorry I was late due to Christmas shoppers. She states, the audiologist has gone for the day! One Big lie!!! What, I say! She tells me you're late and they close at 5:00pm. I began to tell her that with the parking, traffic and all, why would the audiologist leave so soon. I challenged the time slot and how could I be scheduled to see anyone if they close at 5:00pm. This seemed so strange. I argue my point of view and here comes the audiologist from the back room telling me she called me. She was still there! She also explained that she had to pick up her kids!!!!! I don't mind anyone picking up their kids, but, why schedule me within a 30 minute window. Who can take care a hearing aid appointment within a 30 minute window time slot? She explained about a 15 minute wait time. Oh yeah, when I got home, yes a call from Hear USA at 4:37pm! That's not 15 minutes. There was no time allowed for me to find a parking space to hustle into your place of business and be excused for my tardiness! Why should I feel sorry for your lame excuse for having to pick up your kids? This was arrogance in a way reflective of how you do business. You first, and the clients referred by Kaiser, much later. I guess if you think you're not going to get the big bucks, what's the sense in showing any courtesy towards your Kaiser referrals. I will be sure to never come into your place of business again. This shows me first hand that this audiologist doesn't care to instruct the receptionist to call the customer when she wants to take time off to go shopping!!!! The professional courteous thing to do would have been, Hear USA call the customer to reschedule when audiologist has no time to see customers. In other words, if you have better things to do, just let me know in advance!!!! For sure, I will not return. Hear USA are you as unprofessional as it gets? read more

Kaiser referred me to Hear USA after a hearing examination. I was told by Kaiser that my hearing aids would be 20 percent off. I was relieved that I would get a small discount. The employee at the front desk was cordial. I waited a little longer than my scheduled appointment to be seen. I was escorted back to a dingy room and shown prices of hearing aids. I was expecting it to be expensive but my jaw dropped when I was quoted prices like $4,700.00 and above. What was troubling is the fact that they wrote down the prices on a piece of paper as opposed to providing me with a sheet with printed prices. I said to the employee, okay, what is the price with my kaiser 20% off discount? She advised me that the prices already reflected 20% off. The entire interaction did not sit well with me. I will be going to Costco where the hearing aids are substantially less money with set printed price and no commissions. read more