Outstanding service and attention to detail. Working with them as a pleasure. I have been using hearing aids for over 30 years and I have dealt with many hearing aid providers, and these folks are the best. read more

They were so helpful & all I did was call them to ask some questions about my ear problems. I haven't seen them yet but I thought it was review worthy due to how kind & informative she was from a simple phone call! read more

Dr. Scanlon and Rachel were very helpful and guided me to the correct, first class hearing product I needed. I recommend The Ear Group for any of your audiology needs. read more

Great customer service. Did not have any problems with the hearing aid they recommend.

DO NOT GO HERE! Because of my negative review this "doctor" lies to the VA claiming I didn't have tinnitus in my ears from my time in service. Let's get one thing straight there is one form of tinnitus that CANT be proved if it is there or isn't and is the most common form in Veterans. Shane on you sir! read more

The Ear Group - Front Desk - Hearing Aid Providers Near Me - West Hills, California

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I wish I could give more stars. I lost hearing in my left ear during pregnancy. I spent 7 years seeing specialists in Beverly Hills and spending a lot of money to find out what's wrong but I got no results in return. Ear specialists kept trying to push hearing aids on me without being able to explain what was wrong. After one visit with Dr. Yoav and several comprehensive tests, he explained to me in great detail what happened and I can't thank him enough for giving me clarity and peace of mind. Finally knowing gave me so much closure and a chance to finally address the issue which he also explained, can't be fixed by hearing aids. Thank you!!!! read more

I recently visited Dr. Shalev at The Ear Group for my clogged ears. As soon as I walked inside, I was greeted and escorted into the treatment office. I quickly had my ears irrigated and happy to report I can hear again without that irritating clogged ear feeling. I received stellar service and highly recommend The Ear Group! If you have too much wax, this doc will take care of you to the max! read more

I can't say enough about the ear group. I am so grateful that I was able to find them and my absolute favorite audiologist Deana L. I was able to get new hearing aids, I wasn't fooled/pressured or rushed. I am always greeted warmly and the office staff are so nice and always helpful. read more

I can't express how happy I am with Dr. Shalev and The Ear Group! He went out of his way to ensure that my ear molds were fitted and created to the highest degree of accuracy. I previously had another outfit make a set of molds for my aviation headset and they were just ok... Dr. Shalev's creation fit perfectly and was completed in a surprisingly quick time frame. 100% recommend. I'll be back for any future needs! read more

As a military veteran, I give the Ear Group my highest recommendation for your ear care. The Ear Group provided personalized care and attention for my hearing needs. Dr. Shalev is generous with his time and care! read more

Phenomenal service and professionalism. Yoav took a lot of time with me and performed the most comprehensive hearing test I've ever had.

VETERANS STAY AWAY! Wouldnt see me even though i had an appointment. Lady was clearly trying to go home, was on the phone with her Boss saying i had all the proper paper work and appointment was set for 7:15pm. I shower up 15 minutes early like the appt instructed me too, drove 2 hours to get here, and all she kept saying on the phone was "i shouldn't see him right, send him to the VA right, even if i see him i cant out it in the system", she was clearly trying to go home, Don't come here if MSLA send you, you'll get the "thanks for your service but we want to go home" attitude. Guess Veterans shouldn't compete with the NBA finals. read more

Thank you for your clarity and efficiency. Dr. Yoav Shalev and his assistant made me feel like I was truly being take of. I appreciate the office location but want more! The Ear Group kicks ass for VETS! read more

Where is the 10 star option?! I came here on a Sunday ON A HOLIDAY WEEKEND guys. I couldn't hear through my right ear and they came to the office just for me. The dr was amazing. Cleaned out my ear and now I'm back to normal he was awesome, very gentle. Don't trust the negative reviews, seems like BS and not true. I recommend him to all my family and friends. THANK YOU read more

I've had muffled sound in my left ear and finally decided to get my ears cleaned. After one visit at The Ear Group I can now fully hear out of my left side. Rachel was extremely helpful over the phone and doctor shalev did a great job thanks again read more

The best . No one else is as caring and as professional The best selection of hearing aids read more

Dr. Yoav Shalev was absolutely amazing with our son. We drove all the way from the Sacramento area to specifically see him because of his expertise and such advanced equipment with audiology. He took so much time with our son to make sure he tested every avenue of sound and speech and was so patient and compassionate with him. We have a follow up scheduled with him and will not go to anyone else. This is definitely the group you want if you want the absolute best care and service out there. Thank you, Dr. Shalev! read more

The Ear Group - Hearing Aid Providers Near Me - West Hills, California

Dr. Langer efficiently corrected the problems I was having with my 5 year old hearing aids (purchased in NY). The office was comfortable and accessible, I am handicapped. read more

Run. Worst costumer service. They kept us waiting for authorization for more than 5 months and then we found out they never submitted ! No one answers the phone call. No one cares ! I wish I could give a 0 star ! read more

no good, bad customer service, they always closed, over 10 months we are waiting for my mother hearing aids, and when I call they blame on covid, no phone call or update, I don't know what to do, i think I have to file a complaint with medical or Medicare read more

I have been going to Dr. Shalev for a few years now. I got my 3rd pair of aids from Dr. Shalev and it is the best hearing aids I have ever used in my life. the last ones were recommended by a different doctor and I wore them for 8 years. I did not know what I was missing until I tried the one recommended by Dr. Shalev. He is extremely knowledgeable and knew the best aids for me. One of the best decisions I've ever made was to go to Dr. Shalev to help me with my hearing needs. read more

Dr Shalev is Wonderful! I had been having some issues with my ears and went to Dr Shalev to diagnose. He was very gentle and professional and was able to determine my issue quickly and painlessly. I think that many people shy away from seeing an ear doctor, and now I cant see me going anywhere else! I also noticed he had a great selection of hearing devices and was very knowledgable about the different types to assure a comfortable fit. I know that I will likely need such a device in the future, and I know that I can trust him to assist me with all my future needs! I would highly recommend Dr Shalev! read more

What a great Dr! Didn't have to wait at all for my 10:00 am appointment. Went right into his office and told him my long-winded story of my hearing issues. He gave me a complimentary hearing test. Dr. spent over 45 min with me explaining what was going on with my ears and the best course of action. If I do get hearing aids, I'm coming back here! Nice clean office. New equipment. I've been to several audiologists and 4 of the last ones had audio testing equipment from the 70's! All the equipment in this office looks brand new. read more

The Ear Group is the best audiologists in West Hills. They solve your hearing loss with the best hearing aids. Their technicians are extremely good to make sure that you are getting the best hearing with your hearing aids. read more

Very unsatisfied. Very poor service. No one responds to the phone calls or even cares. They just think about their Pockets. Run !

I went to the Ear Group for the lst. time and I had a wonderful experience. Dr. Shalov saw me and i had a terrible time hearing over the phone and mumbling is what i heard muffled sounds and even on one and one conversations. I was prepared to get the end result of new hearing aids. Dr. Shalov said he would be back shortly and took my H.A. with him cleaned them and must have done an adjustment as he found 2 errors I was doing with them, fixed the the problem perfectly and I feel like I was reborn. The Dr. fixed whatever was wrong and I hear so much better the muffled sound is gone, clarity is outstanding and I say Dr. Shalev is a one of a kind as he took so much time with me and he treated me as a person that mattered, not a number, and I couldn't be happier and the EAR GROUP IN WEST HILLS changed my life for the better and I had to share as they are truly as good as it gets. Shirley Friedman read more

Dr. Shalev and his staff are awesome. I've visited twice for general cleaning. Today was a bit of a last minute request and yet they found a way to accommodate me. At no time did I feel rushed. Dr. Shalev cares to know the patient and he does quality work. Thank you! read more

I have known Dr. Yoav since 2008, and I am currently on my second pair of hearing aids. I chose him after interviewing three other audiologists. I highly recommend The Ear Group and Dr. Yoav for any of your hearing needs. You will always receive the most personalized care and attention. They will be there for you in times of emergency any day of the week. You will receive the utmost respect and be treated with kindness! read more

I was so impressed with my visit today with Dr. Shalev. He was so patient and knowledgable. I took my father in to get a hearing test. He hates going to any doctor but he felt at ease from the moment he met Dr.Shalev. After the dr conducted a hearing test confirming that he indeed had hearing loss, he was fitted for hearing aids and we can't wait till our next appointment!!! Highly recommended!!! read more

This was a first-class experience from start to end. When I contacted the office staff for an examination, I was able to be seen almost immediately. Not having to wait for weeks for an examination is HUGE in my book. I was later happy to learn this office is also very accommodating to "walk-ins" having issues with their hearing devices. This level of dedication to their patient base is a quickly disappearing aspect of patient service given the direction "managed health care" has taken in recent years. The reception staff (Rachel) was very friendly and helpful. The office itself was very neat and clean. Dr. Shalev conducted a very through examination, utilizing several different types of diagnostic equipment - which all appeared to be new and state-of-the-art. Following my examination, Dr. Shalev discussed the results of my examination with me (at length), and provided a VERY detailed printed report to be utilized in my claim. I noted a wide array of hearing devices on display, and I'm confident that when the time comes to find a solution to my issue, it will be found amongst the various available devices I saw. I was very satisfied with the level of service and professionalism provided by this office and it's personnel. This is a family business, and you are treated like family rather than just another patient who is being shuffled in-and-out the door to maximize the daily patient count. I would HIGHLY recommend The Ear Group and Dr. Shalev to anyone seeking assistance with the many services they provide. read more

I'm so happy that I found this wonderful place! I brought my daughter here to have her hearing tested and they were so sweet and helpful. They took their time and explained everything to me. I highly recommend going here if you have any pediatric concerns about hearing. read more

I ran into Dr. Shalev and his mother (a long time professional acquaintance) while we were all volunteering at the Special Olympics (Healthy Hearing) World games . When she heard I hadn't had time to get my new hearing aids programmed, she volunteered her son!! First of all, he confirmed all times and directions via email (a plus to someone with a severe hearing loss) and made himself available according to MY schedule. At my appointment, it was obvious he knew what he was doing and was very knowledgeable about the hearing aids I brought in to be programmed. As an audiologist with a hearing loss, I have had several pairs of hearing aids over the past few years. The programming process can be a nightmare if someone doesn't know what they're doing...not the case with Dr. Shalev...it was fast, comprehensive and actually fun! The office is well equipped and spotless and easily accessible with free parking. read more