Very unprofessional here! The dr didn't do anything yet…read morewant to bill insurance for many things he did not do and put in a pre authorization for more work. They only allow 1 parent - is it still Covid ? This is likely because they want to pressure the parent or guardian to write a 5 star review and they know the likelihood of both parents being there they can't and also ----No siblings allowed They try to navigate you to write a 5 star review and will guide you what to write . They mistreat you and get upset when you refuse to write a good review for them . They need it written inside of their office. This doctor only cares about his jewelry on his hands and billing the insurance high for things he barely did. I feel sorry for the girls working here having to put up with this man forcing them to abide by his crooked rules.

I was hesitant to write this review because I don't like leaving negative feedback, but I feel it's…read moreimportant for potential clients to know what they are paying for. My experience was not a good one. From the beginning, I was taken aback by the cost--almost $500 for an audiology test, when I typically pay between $100-$200 at most. However, I was desperate because my tinnitus and hyperacusis had become unbearable, so I went forward with the appointment. Unfortunately, the most disappointing part was the doctor's tone and attitude. When I tried to explain my symptoms and timeline, he repeatedly interrupted me and dismissed my explanation, even accusing me of being wrong about when my symptoms began. As a doctor, having empathy, patience, and understanding is essential--especially when dealing with patients in pain. I left the appointment feeling unheard, rushed, unresolved, and honestly taken advantage of given the amount I paid. To clarify, I did not personally schedule the appointment, a family member did, as I was in significant ear pain at the time. My family member was aware of the pricing before scheduling. That said, I take responsibility for not reading reviews beforehand and assuming the experience would be positive since the doctor advertises himself as an expert in tinnitus. I am giving one star solely because the front desk staff were kind and professional.

My hearing aid had broken while I was up in this area and I am SO glad I found this place to help…read moreme! The staff was kind and thorough and helped me get a quick appointment! When it came time to come in, Beverly Lew knew exactly what to do and could have easily overcharged me but did not! She was smart and helped me make sure I was getting full use of my warranty, which she didn't have to do and I deeply appreciate it. The final price was so reasonable and literally 1/4 of the cost compared to what some other places in the area I had called were going to charge me!! This really meant a lot to me and makes me know this is the place I will come back to if I ever have a problem again. I love finding businesses that operate on integrity. This is the type of establishment I wish all businesses could be like. Beverly Lew was kind, competent, understanding, and quick to help me in the way that benefited me the most. I am so happy to recommend Sound Advice!! Really really wonderful experience here!!

If I were in a super hero film; my power would be supersonic hearing. Everything sounds louder in…read moremy ears and I can hear conversations from what feels like a mile away: it is a blessing and a curse. Mostly a curse because the sense of sound has become aggravating at this point and offers too much stimulus (causing headaches!), I have misophonia and it requires me to wear ear plugs 24/7 when at home because I live in a loud area. Even stranger, is that I have tinnitus so you would think that the constant ear ringing would mute sound but no-siree! This ear plug wearing- habit (the putty swimmer's kind) means that I occasionally have teeny, tiny pieces of ear plugs that remain in my ear canals which then have to be removed using a traditional ear wax cleaning procedure. I try to do this once a year and being my previous doctor moved out of the area; I discovered Sound Advice and I am so glad I did! Sound Advice is the audiology practice of Dr. Beverly Lew housed in Burbank near the famous Milt & Edie's dry cleaners on Alameda/Pass (paid parking behind the building). Dr. Lew has over thirty years of experience with all things ear-related with a Bachelor of Arts in Communicative Disorders and Master of Arts in Audiology treating everything from hearing loss and hearing aid dispensing to tinnitus to handling the precious hearing of famous rock stars and their in-ear monitors. When it comes to ears and hearing... Sound Advice has you covered! Dr. Lew is truly the master class in audiology. I booked an ear cleaning with Sound Advice (this procedure isn't covered by health insurance and will set you back approximately $150) and arrived to a warm, inviting lobby with reading materials galore and a fully stocked snack stand with coffee, tea, water and snacks. The receptionist Monique even offered candy/chocolates. The energy at Sound Advice is very calming and doesn't feel like the usual clinical vibe at typical doctor's offices. As odd as it sounds (ooh, that is fitting!); Sound Advice is actually an enjoyable medical office. I met with Dr. Lew and she briefly consulted with me allowing me to tell her the state of my ears and my super hearing power. Dr. Lew is the first to EVER dive deep into the psychology and the medical prognosis of why my hearing is so elevated, the misophonia, my tinnitus and the possible solutions including Sound Advice making personalized ear plus which won't leave pieces in my ears. Dr. Lew is not only incredibly qualified and intelligent; but she is a beautiful soul inside and out and speaks to you as a compassionate friend making you feel truly cared about. She is genuinely one of the top three doctors I have ever met in my life and I have been to hundreds due to my multiple health conditions and illnesses. I am absolutely enthralled by this woman! I am familiar with the procedure to clean my ears/remove ear plug pieces but it was an even gentler experience with Dr. Lew who asks you every step of the way if you are comfortable and explains what she is doing while continuing the conservation to keep you distracted. We were done before I knew it and Dr. Lew even pampered me with some amazing scented ear oil that will keep ear plugs sliding in and out easily. The experience was so wonderful that I didn't even want my appointment to end! I wanted to hang out at Sound Advice! If you want MY advice, Sound Advice is THE place to go for all things ears/hearing in the SFV area (sorry, I had to do it!). The office is the definition of welcoming and Dr. Lew is one of my new favorite people. I will be considering the personalized ear plugs and will absolutely return for all my super hearing and tinnitus needs and will shout it from the rooftops recommending her - well, maybe not shouting because that is loud, especially to me.

I have been in the care of Dr. Frintner and Dr. Lee ever since Ménière's disease impacted my…read morehearing so much I'm no longer able to hear much out of my right ear. After visiting several other places (recommended by Kaiser) I was left feeling more confused about the hearing aid process etc. When I found Burbank audiology they squeezed me into an appointment as soon as they could because I was going out of town. The entire staff is helpful, caring and kind. The environment is bright, clean and very child/family friendly. I feel like they are also purposefully inclusive with everyone and I cannot recommend them enough. I'm so happy with their help and my new hearing aids!

I lost my hearing in my left ear about 3 years ago and was told I needed to get a cochlear implant…read moreto improve my hearing. It took me over 2 years to make the decision to move forward with the surgery and it was only because of Dr. Frintner & Dr. Lee that I had to courage to do so. The entire office from Miriam and Rebecca at the front desk to everyone in the back has treated me like family from the moment I walked through that door. I had a successful cochlear implant surgery in October 2025 and am now able to hear way better in my left ear. Burbank Audiology changed my life and we are forever family. If you're searching for an Audiology Center for ANY hearing issue, look no further than the Burbank Audiology Center. You will NOT regret it!

I have been struggling with tinnitus for a few years and have experienced several debilitating…read morespikes. My most recent spike led me to Dr. Cohen, and I truly don't know what I would have done without her. I've seen several highly regarded audiologists who specialize in tinnitus over the years, and while many were knowledgeable, none came close to Dr. Cohen. Her compassion, kindness, and empathy are unmatched. She took the time to listen, offered multiple treatment options, and, most importantly, gave me real solutions instead of just telling me to "learn to live with it." Dr. Cohen has a calming presence that almost feels like she has healing powers. I know that sounds wild, but believe me, she somehow does. I also want to mention that the front office staff is incredibly friendly and welcoming. I will be recommending Dr. Cohen to all of my friends and family without hesitation. I have finally found my lifelong audiologist, and I am incredibly grateful for the care she has provided.

She has an obscene secretary. For a procedure, she requested my daughter to come several times to…read morekeep charging large amounts. I had horrible experience.

I'm surprised on theses reviews, they don't get the credit they deserve ! I brought my grandfather…read morehere, he has hearing loss on both ear but one side is more profound, the specialist Jenni was super amazing and very patient with him, we got him behind the ear hearing aids, she was nice enough to inspect my ears as well but I was ok. Lol I highly recommend this place my grandfather is always excited to go for check ups cause the specialist Jenni is always very welcoming and nice. On the plus side my grandpa can hear me without yelling my lungs out lol

I love coming here. Everyone is super helpful and friendly. If I ever need anything they make sure…read moreto take care of it. Jennifer goes out of her way to make sure the patient is being well taken care off too and explains everything clearly. The staff really care and want to make sure you get the best service. Highly recommend giving this location a try.

Unfortunately, more than ever, the medical field is all about money. I tried to book an appointment…read morewith Dr.Mazza but she moved her office to Providence and everything the secretary could talk about from the get go on the phone was fees, fees and fees. Hospital fees, and more fees if this or that tool is going to be used. Forget about paying out of pocket. She even answered "ooooh, it will be very expensive." I understand that everything is transactional and there is a cost to everything but when the conversation is all about money even before addressing anything, then it's difficult to differentiate a doctor and a car salesman. And yes I have been a patient before and can compare to previous experiences.

I went to this business once in November and received my bills in December. I've left voicemails…read moreand I sent two letters in the mail with the stamp on them the first time it was never answered so I emailed the letter I have still never gotten any acknowledgment from this hideous shameful office. Who never told me up front there is an admission fee just to see the doctor because she is located now in a hospital. But to not answer one of my letters or my voicemail is unacceptable and now I have a bill collector coming after me. The front office was never clear about the additional fee that would be tacked on to the doctor's fee for the hospital and I was there for 20 minutes as an office visit not an outpatient

Here's why you should NOT use Union Audiology…read more I went for a hearing test in the summer. The equipment they used was straight out of the 1970s. Seriously so old and crappy. Doctor told me I had 30% hearing loss and need hearing aids. Okay. They billed my insurance for the full cost. Mind you, I never got hearing aids or was even fitted. But they billed my insurance for over $6000. They got the money and never once called me or returned any of my calls. Then they billed my insurance for another $6000. Why? This time it was rejected. Meanwhile, I still haven't heard from them even though they have my insurance money. They NEVER returned any of my calls so I could not get fitted for my hearing aids that they were already paid for. After 4 months of leaving tons of unreturned messages, they finally answered the phone. I asked what's happening and why they are keeping my money and not giving me my hearing aids or even calling me back? Their receptionist tells me I'm being rude and I need to apologize to her. WHAT?!?! I ask why they haven't returned any of my calls even though they've been paid thousands by my insurance company. She claims she returned all of my calls and left messages (a total lie). When I press her for the number she's been calling, she gives me a wrong phone number (off by one digit from mine) that she's been supposedly leaving messages for me. Total BS. ALSO...my correct phone number is RIGHT ON my intake form and was left on all of my messages. They are totally scamming and keeping my insurance money. I alerted my insurance company who also tried to get them to return the thousands of dollars they took from them. Guess what, the insurance adjuster says they won't return his calls either. A major fraud case is now being opened by my insurance company. In the mean time, I still don't have hearing aids. I cannot get them anywhere else because Union Audiology billed my insurance, took all of the money and now won't return it. I may lose out on my deductible benefits for the year and I cannot hear very well. Do not trust this company. My insurance company is preparing to file a fraud claim against them while I'm still disabled with no way to get hearing aids...that Union Audiology was paid thousands of dollars for and won't return. Do not use this company. You've been warned.

Good service. I simply don't understand why someone working with the elderly refuses to wear a mask.read more

They don't answer their phone .. good luck trying to pay your bill .. why not just have an online…read moreportal to pay? Why make it so difficult on your customers

Well, it wasn't long, as I entered the office I was treated with dignity and respect from everyone…read moreone their. Ms. Hasmik was wonderful at her job, with my hearing aids. Ms. Marissa was great with her communication about my new hearing aids when they arrive. Everyone was GREAT

I truly appreciated East Valley Audiology when Dr. Miller was in charge. She retired, somebody…read moreelse took over the business and I was very disappointed with the new audiologist. I am looking for another one in the Burbank area.

The best audiologist in the greater valley area. The office staff is super. Glad that I found them.read more

I had a very disappointing experience with HearUSA in North Hollywood…read more I called and left a message but never received a callback. When I finally got through, it took an unreasonably long time to get an appointment, only to be told that my hearing aids were out of warranty and it would cost $330 to repair them. The customer service was extremely poor from start to finish. The man at the front desk had a terrible attitude, was dismissive, and offered very little help or empathy. After waiting so long, I expected much better communication and customer service. Unfortunately, I would not recommend this location based on my experience.

Thanks for taking $4,000 of my 80-year-old mother's money for hearing aides that didn't last a…read moreyear. And extra special thanks for never returning a fucking phone call to schedule multiple appointments to fix the problem. For a business focused on seniors, it's preposterous how fucking terrible your customer service is. My next call is the Better Business Bureau.