Service is wonderful but product is POS, always going out, have to return about once a month for…read morecorrection to Bluetooth connection or plugged ear piece (I clean them every night)

Everyone at HEARUSA has been wonderful. Easy to get appt , and personnel are professional and…read morefriendly. Even when I ran out of batteries when they were closed for Covid, I had no trouble getting batteries mailed to me quickly. And they have a coffee machine that makes Chai Tea. You can't beat that,

My hearing aid had broken while I was up in this area and I am SO glad I found this place to help…read moreme! The staff was kind and thorough and helped me get a quick appointment! When it came time to come in, Beverly Lew knew exactly what to do and could have easily overcharged me but did not! She was smart and helped me make sure I was getting full use of my warranty, which she didn't have to do and I deeply appreciate it. The final price was so reasonable and literally 1/4 of the cost compared to what some other places in the area I had called were going to charge me!! This really meant a lot to me and makes me know this is the place I will come back to if I ever have a problem again. I love finding businesses that operate on integrity. This is the type of establishment I wish all businesses could be like. Beverly Lew was kind, competent, understanding, and quick to help me in the way that benefited me the most. I am so happy to recommend Sound Advice!! Really really wonderful experience here!!

If I were in a super hero film; my power would be supersonic hearing. Everything sounds louder in…read moremy ears and I can hear conversations from what feels like a mile away: it is a blessing and a curse. Mostly a curse because the sense of sound has become aggravating at this point and offers too much stimulus (causing headaches!), I have misophonia and it requires me to wear ear plugs 24/7 when at home because I live in a loud area. Even stranger, is that I have tinnitus so you would think that the constant ear ringing would mute sound but no-siree! This ear plug wearing- habit (the putty swimmer's kind) means that I occasionally have teeny, tiny pieces of ear plugs that remain in my ear canals which then have to be removed using a traditional ear wax cleaning procedure. I try to do this once a year and being my previous doctor moved out of the area; I discovered Sound Advice and I am so glad I did! Sound Advice is the audiology practice of Dr. Beverly Lew housed in Burbank near the famous Milt & Edie's dry cleaners on Alameda/Pass (paid parking behind the building). Dr. Lew has over thirty years of experience with all things ear-related with a Bachelor of Arts in Communicative Disorders and Master of Arts in Audiology treating everything from hearing loss and hearing aid dispensing to tinnitus to handling the precious hearing of famous rock stars and their in-ear monitors. When it comes to ears and hearing... Sound Advice has you covered! Dr. Lew is truly the master class in audiology. I booked an ear cleaning with Sound Advice (this procedure isn't covered by health insurance and will set you back approximately $150) and arrived to a warm, inviting lobby with reading materials galore and a fully stocked snack stand with coffee, tea, water and snacks. The receptionist Monique even offered candy/chocolates. The energy at Sound Advice is very calming and doesn't feel like the usual clinical vibe at typical doctor's offices. As odd as it sounds (ooh, that is fitting!); Sound Advice is actually an enjoyable medical office. I met with Dr. Lew and she briefly consulted with me allowing me to tell her the state of my ears and my super hearing power. Dr. Lew is the first to EVER dive deep into the psychology and the medical prognosis of why my hearing is so elevated, the misophonia, my tinnitus and the possible solutions including Sound Advice making personalized ear plus which won't leave pieces in my ears. Dr. Lew is not only incredibly qualified and intelligent; but she is a beautiful soul inside and out and speaks to you as a compassionate friend making you feel truly cared about. She is genuinely one of the top three doctors I have ever met in my life and I have been to hundreds due to my multiple health conditions and illnesses. I am absolutely enthralled by this woman! I am familiar with the procedure to clean my ears/remove ear plug pieces but it was an even gentler experience with Dr. Lew who asks you every step of the way if you are comfortable and explains what she is doing while continuing the conservation to keep you distracted. We were done before I knew it and Dr. Lew even pampered me with some amazing scented ear oil that will keep ear plugs sliding in and out easily. The experience was so wonderful that I didn't even want my appointment to end! I wanted to hang out at Sound Advice! If you want MY advice, Sound Advice is THE place to go for all things ears/hearing in the SFV area (sorry, I had to do it!). The office is the definition of welcoming and Dr. Lew is one of my new favorite people. I will be considering the personalized ear plugs and will absolutely return for all my super hearing and tinnitus needs and will shout it from the rooftops recommending her - well, maybe not shouting because that is loud, especially to me.

Very unprofessional here! The dr didn't do anything yet…read morewant to bill insurance for many things he did not do and put in a pre authorization for more work. They only allow 1 parent - is it still Covid ? This is likely because they want to pressure the parent or guardian to write a 5 star review and they know the likelihood of both parents being there they can't and also ----No siblings allowed They try to navigate you to write a 5 star review and will guide you what to write . They mistreat you and get upset when you refuse to write a good review for them . They need it written inside of their office. This doctor only cares about his jewelry on his hands and billing the insurance high for things he barely did. I feel sorry for the girls working here having to put up with this man forcing them to abide by his crooked rules.

I was hesitant to write this review because I don't like leaving negative feedback, but I feel it's…read moreimportant for potential clients to know what they are paying for. My experience was not a good one. From the beginning, I was taken aback by the cost--almost $500 for an audiology test, when I typically pay between $100-$200 at most. However, I was desperate because my tinnitus and hyperacusis had become unbearable, so I went forward with the appointment. Unfortunately, the most disappointing part was the doctor's tone and attitude. When I tried to explain my symptoms and timeline, he repeatedly interrupted me and dismissed my explanation, even accusing me of being wrong about when my symptoms began. As a doctor, having empathy, patience, and understanding is essential--especially when dealing with patients in pain. I left the appointment feeling unheard, rushed, unresolved, and honestly taken advantage of given the amount I paid. To clarify, I did not personally schedule the appointment, a family member did, as I was in significant ear pain at the time. My family member was aware of the pricing before scheduling. That said, I take responsibility for not reading reviews beforehand and assuming the experience would be positive since the doctor advertises himself as an expert in tinnitus. I am giving one star solely because the front desk staff were kind and professional.

I have been in the care of Dr. Frintner and Dr. Lee ever since Ménière's disease impacted my…read morehearing so much I'm no longer able to hear much out of my right ear. After visiting several other places (recommended by Kaiser) I was left feeling more confused about the hearing aid process etc. When I found Burbank audiology they squeezed me into an appointment as soon as they could because I was going out of town. The entire staff is helpful, caring and kind. The environment is bright, clean and very child/family friendly. I feel like they are also purposefully inclusive with everyone and I cannot recommend them enough. I'm so happy with their help and my new hearing aids!

I lost my hearing in my left ear about 3 years ago and was told I needed to get a cochlear implant…read moreto improve my hearing. It took me over 2 years to make the decision to move forward with the surgery and it was only because of Dr. Frintner & Dr. Lee that I had to courage to do so. The entire office from Miriam and Rebecca at the front desk to everyone in the back has treated me like family from the moment I walked through that door. I had a successful cochlear implant surgery in October 2025 and am now able to hear way better in my left ear. Burbank Audiology changed my life and we are forever family. If you're searching for an Audiology Center for ANY hearing issue, look no further than the Burbank Audiology Center. You will NOT regret it!

I had a very disappointing experience with HearUSA in North Hollywood…read more I called and left a message but never received a callback. When I finally got through, it took an unreasonably long time to get an appointment, only to be told that my hearing aids were out of warranty and it would cost $330 to repair them. The customer service was extremely poor from start to finish. The man at the front desk had a terrible attitude, was dismissive, and offered very little help or empathy. After waiting so long, I expected much better communication and customer service. Unfortunately, I would not recommend this location based on my experience.

Alla was thorough and explained things well. However their hearing aids were 3-5 times as expensive…read moreas Costco, even with a $2,000 discount I get from my medical insurance. From the research I did, Costco sells more or less the same brands and similar quality. Two days after I declined to wear the Hear USA hearing aids for a trial week, saying they are too expensive, I get an email for a special sale, selling hearing aids at $1299. They did not mention this option in the hour or so I spent with them. I did research on the lower cost pair and they were described as being of poor quality.

I have been struggling with tinnitus for a few years and have experienced several debilitating…read morespikes. My most recent spike led me to Dr. Cohen, and I truly don't know what I would have done without her. I've seen several highly regarded audiologists who specialize in tinnitus over the years, and while many were knowledgeable, none came close to Dr. Cohen. Her compassion, kindness, and empathy are unmatched. She took the time to listen, offered multiple treatment options, and, most importantly, gave me real solutions instead of just telling me to "learn to live with it." Dr. Cohen has a calming presence that almost feels like she has healing powers. I know that sounds wild, but believe me, she somehow does. I also want to mention that the front office staff is incredibly friendly and welcoming. I will be recommending Dr. Cohen to all of my friends and family without hesitation. I have finally found my lifelong audiologist, and I am incredibly grateful for the care she has provided.

I recently moved to LA, so I went to Dr. Shahrzad to get custom musician's earplugs made. While she…read moreworks with several companies, I specifically wanted Westone plugs, and she was more than happy to accommodate my request. Dr. Shahrzad is extremely knowledgeable, patient, and took the time to answer all of my questions. Having had a poor experience getting custom earplugs made elsewhere in the past, working with her was a night-and-day difference. She took great ear impressions and truly cares about delivering an effective, well-fitting final product. Highly recommended!

This place is shady. We were referred here from CHLA for my son who needs hearing aids. They were…read morenice and helpful when we were there to be fitted for hearing aids. They assured us that they were in-network and our policy covers the hearing aids 100%. Months later we receive a bill for the "balance" after insurance paid them their contracted rate. This practice is illegal. They were supposed to accept the payment from insurance and write off the rest. I am a nurse with some case management experience plus having a medically complicated son makes me extremely adept in insurance matters. I called Blue Cross and now they are dealing with these people directly. I'm sure we're not the first to be fraudulently billed. I think they do this hoping people are unaware and end up paying something they're not responsible for. update: i called them myself since they've been giving my insurance the run around. receptionist now tells me that the bill is not necessarily for me to pay but just a notification that our account is still open. i uploaded a pic of the bill that has a stamp at the bottom saying PLEASE SEND PAYMENT. what a joke. now she said she will verify and call me back. i bet if i had called to make a payment she would have gladly taken a credit card number to charge. will update review if and when she does call back. shady shady shady.

They look the part but are real scumbags. I had a appointment and they refused to see me because I…read morehad a medical group with LA care medical. The only way they would see me if I paid cash. I went ahead and did as I was told. The lady who did my test was weird old lady. Anyhow I turned out to have hearing loss. She showed me a few hearing aids and said they cost $3000. I told her that I would like to talk to my general doctor first. When I went to discuss my experience with my doctor the office manager told me that why did I pay cash. You could have gotten an Auth. She also told me that if you have medi-cal you can not be charged by a doctors office. She went on to say that this was illegal and that I should report hearing resource to medi-cal. I feel deceived and taken advantage of. I am low income and this outfit just wants to think of themselves. Beware of this place.

My husband, 87 years young, fell, broke his hip and had surgery. In the recovery process one of his…read morehearing aids and the case got broken. In a panic, I found Hearing Aid Counselors nearby in Toluca Lake. I just walked in and two lovely ladies calmed me down, took care of the problem immediately and wouldn't even take any money for their time and professional help. I just can't thank them enough....Bless you both!!! Bonnie Carr Studio City, CA

From the owner: Specializing in: - Deaf Organizations & Services…read more- Hearing Aids & Assistive Devices - Hearing Aid Manufacturers - Hearing Aids-Parts & Repairing - Medical Equipment & Supplies - Hearing & Sound Level Testing

Very professional and friendly staff. My parents have going…read morethere for years. Highly recommend.

My mom needed a hearing test done and because it's close to end of the year, everywhere I called…read morewe're booking out to next year. But Angie answered and she said she'll let us know if any cancellations open up and she'll put us on a back up list. And she actually did! I was very surprised because I've had places just say that to get us off their backs. But someone canceled and we got in and my mom was seen! Angie was super sweet and helpful over the phone and in person. They are covid cautious which is a great thing because usually it's the elderly folks coming through here. Paid or street parking available. I think they validate because I saw some stickers being given out. Should have asked but we parked on the street so I didn't ask.