I am so glad I received my care here, Dr. Rebecca L…read more Anderson provides a high quality care to her patients, she really cares, she is very attentive to her patients needs and takes the time and patience to answer all questions concerning their hearing and devices. I recommend her highly.

For our family it was a long road to admit there was a hearing issue. All kinds of emotions were…read morekeeping us from taking this step, but after a referral to Sound Hearing Group I truly can't say enough about Dr. Rebecca Anderson. She has made this journey one filled with compassion rather than uncertainty. Dr. Anderson is exactly what we needed to keep us focused on the goal of better hearing through hearing aids. She is patient, compassionate and most of all LISTENS to her patients and reacts accordingly. We could have chosen a location much more convenient to our home, but I am so grateful that we followed the referral to Dr. Anderson and her team. Wonderful service, wonderful location, AMAZING staff! Highly recommend!

Terrible experience. Felt the daughter who provided care was not as knowledgeable of the hearing…read moreaid literature that they had in the office. She had difficulty explaining in a simple direct format of the levels of each hearing aids benefits. We became frustrated at the lack of return calls and the interpretation of their hearing test. The expectation was to purchase hearing aids without ever going over the hearing aid test results. We left and did not purchase and happy we did because we found a better provider who was able to answer all our concerns

I have always had a good reponse from Susan Rogan. She took care of my parents in their 90's. She…read moreis very patient and informal. Makes you feel comfortable.

Adam @ Audibel is the best human EVER. Ive had some high…read morerange hearing loss from a lifetime of motorcycles and live music. I was given a pair of hearing aids and took them to Adam, and he got me totally sussed out. They work really well, and I couldn't have done it without him. Great, friendly service, and In couldn't be more satisfied. Thanks, Adam!!!

I've had my hearing aids for four weeks and they have made a significant difference. I'm noticing…read moresounds that I just didn't hear before, but most important is how they have improved my general experience in conversations and social gatherings. I was impressed with Adam Dell. His approach was straightforward and informative.

I have been seen at this facility many of times with different specialty providers. I DEFINITELY…read moreRECOMMEND this facility.

The front desk staff are totally incompetent. The doctors i have used here were the worse doctors I…read morehave ever used.

Not going to name names but I switched doctors internally since my one doctor of 15 plus years…read moreseemed too busy. The new doc I asked to renew my ADHD meds and take them from 30mg to 40mg. She agreed but I had to take a urine test. I received the results back the next day and the RX I use could not be found. She said that happens but I had to take it again. No problem. That was well over a week ago and my professional life is suffering. She insist the govt "audits" her for these test. This is BS. They think I'm a junky (even though I don't do any drugs and am randomly get tested by the company I work for). There are a few great docs there (Fair, Chan and the NGP) but I'm not a happy camper. Good luck out there my friends!

Dr. Al-Kadari has been professional and a caring surgeon treating my mother's necrotizing fasciitis…read morethroat abscess. She is almost fully recovered from her surgery the first week of October 2021 and Dr. Al-Kadari informed us he expects my mother to be back to 100% by Thanksgiving or Christmas 2021. This was only my second time meeting with Al-Kadari even though he was the main surgeon on my mother's case and she spent 3+ weeks in the hospital at Rush Medical Center. Since her hospital discharge October 20th, we have had three post-op visits with his associate, Ashley Knies. Ashley appeared nervous, insecure, and all around lacking intelligence. Our first visit with her she did nothing besides prescribe more opiates. Our second visit she remover the bandage but did not feel comfortable replacing my mother's wound vac stating she did not have proper supplies or bandages. Luckily, our home healthcare nurse, Sarah helped me pack/prepare the wound vac for the post-op visit, in addition to extra bandages. I tried to hand the bag with the wound vac to Ashley but she shook her head nervously so instead I handed a bandage to Ashley who emphasized, "I wish we had these, our bandages are not near as good as these." After our visit, I reviewed the appointment notes in "MyChart" and was shocked to see Ashley wrote we failed to bring my mother's wound vac to the appointment, which is an outright lie! Moreover, let's pretend we had not brought the wound vac or bandages, why are these supplies not at the hospital? Are they truly lacking necessary medical supplies or is it simply Ashley's incompetence placing blame elsewhere?

I went to see the Dr Bailey and his staff was rude not only to me but other patients in the…read moreclinic. When it was time to pay the receptionist was making me feel inadequate and uncomfortable. They don't care to be respectful or discretion. They were loud, rude and ignorant. When she told me that my deductible was $300 and I told her that I didn't have the total amount and asked to be billed she told me that they do not do that and made a face and gestures like she was bothered. Finally when I asked about the balance she responded we will bill you with an unhappy face.

I want to be very honest with this review of Loyola University Medical Center…read more We arrived on Easter Sunday night after being transferred from another hospital, and I was truly grateful we made it. The ICU staff on the 2nd floor were exceptional--kind, professional, and attentive. They consistently checked on us and treated both patients and family with care and respect during a very difficult time. However, after a few days, we were moved to the 3rd floor, and the experience changed significantly. During overnight hours--around 2 AM--the environment has been surprisingly loud. I heard staff using profanity, watching videos or news on their phones at high volume, and openly complaining about long shifts. I understand healthcare is demanding, but this is a hospital setting, and patients (and their families) can hear everything. My relative is here receiving end-of-life care, so I stay overnight. At one point, a nurse questioned my presence rather abruptly before knowing the situation. To her credit, she apologized once she understood, but in moments like these, a little more compassion upfront goes a long way. One of the nurse was rude and jist keep using profanity and stated this is who she is. Wow, Loyola use to have professional nursing staff, what happened? I also noticed interactions where staff spoke to patients in a very casual, sometimes inappropriate tone. Maybe I'm a bit old-fashioned, but professionalism matters--especially in a place where people are vulnerable, grieving, and trying to find peace. My takeaway: There is clearly a strong, compassionate team here--as seen in the ICU--but consistency matters. Professionalism, awareness, and respect should be maintained across all floors, especially during overnight hours. Hospitals should feel calm and supportive, not loud or chaotic. Patients and families deserve that--especially during life's most difficult moments. I will give a 4 star due to our first encounter here and the kindness nurses such as Nicole and Quand and Jordan. Very kind d and attentive. And I just heard 2 nurses use profanity to another nurse. I am sincerely flabbergasted that they speak like this so openly and there are patients present in their rooms. The level of unprofessionalism is amazing, and i am really saddened by this as this hospital was once top hospital. Being part of the joint commission will definitely reflect not only my review, but how I move forward. This is really upsetting me.

Today we came to visit my husband who had surgery. My 14 yr old was with me. They told her she has…read moreto be 18 to visit. They could have told us that on the phone and saved us a 6 mile trip but it's loyola and they don't do anything to make your visit pleasant. They would not even let her sit in the lobby. We had to turn around and leave. I don't know why this hospital is so terrible, not family friendly, it's a shame. Terrible hospital. I need my ppo insurance again so I can attend Northwestern where they treat you like a valuable human.