I had taken a skills session once with Matt Streich in 2013 and was fine with the experience. It was low-key, in his home, but he was pleasant and knowledgeable so I signed up for another skill session this May. I scheduled the appointment via email, as I had with my initial one. When I showed up at his home at the agreed time, a car was in the driveway, I figured it was his. It was actually his cleaning ladies' who informed me, after ringing the doorbell for 5 minutes, that he was not home. I left a message and emailed him. An hour later I received a response saying he was so sorry but he forgot about our appointment. And then he told me he would charge me half his fee if I wanted to reschedule.
I run my own business, have two children, and am in nursing school full-time. I appreciated the discount. However, I scheduled my entire day, including appointments with my own clients, around this session. If I ever forgot to show up for an appointment with one of my clients, I would've offered to reschedule at no cost. Such lack of professionalism would be beyond embarrassing and it would be the least I could do for my client. When I suggested this to him, I never heard back.
I found this behavior to be extremely unprofessional and disrespectful; I do not recommend Heartline CPR. read more