DO NOT WASTE YOUR MONEY AT PETSMART. I have had issues with them in the past, and why on earth I…read moredecided to give them a second chance, I have no idea. I paid for a full groom ( a little over $50) for my small Yorkie., which is supposed to include his nails being cut. I was in a hurry when I picked him up, so I didn't notice that they had not been done. A few days later when he came walking up to me on the tile floor, I noticed his nails were laying SIDEWAYS on the floor, because they were so long! I called Petsmart and explained the situation, and a very nice person on the other end of the phone said - no problem, just bring him back up and we will do them for you. I couldn't go the day I called, and went a few days later. When I walked in, the girl who had groomed him was there. I again explained the situation and what I was told... and she instantly copped an attitude with me, insisted she did them and became very defensive and rude. I said "Listen, I don't appreciate the attitude you are giving me. I just explained to you what was told to me". She told me she would not do them - she refused - and then turned and spoke on behave of the other young employee standing there and said she refused to do them as well! Alrighty then!! I explained I paid for a service, and I expect to get what I paid for. She proceeded to call her manager, all the while being completely rude to me. When he entered the room he took the exact same attitude with me before he fully understood the situation. He said I needed to bring my dog on the day I called, and that too much time had gone by (it's been a week since I called). He instantly took to her defense and was very dismissive of me. I had said to both of them "look at his toes, they speak for themselves " to which they said they didn't need to look at them... because they were done. I said listen, this isn't my first rodeo... I've been getting my dog groomed for 14 years. I think I know when his nails have not been cut. To which this 22 yr old something snapped at me and said "I think I know what I've been doing, I've been grooming for years". Bottom line - Petsmart needs better management, and a better screening process for employees. I've have owned many businesses, and if I EVER witnessed one of my employees speaking to a customer the way this employee was speaking to me... I would have fired them on the spot - no questions asked. I will never spend a dollar in that store again... and not only have I had dogs groomed there for several years, I would buy my dog supplies there as well. If you are looking for grooming.... there are several local groomers who would love your business and treat you much better. That's how you keep customers!

I have been taking my 2 Boxer boys here to have their nails grinded since I've had them. The girls…read morethere are always so nice and polite and treat us all well. We have never had a bad experience and I definitely recommend them when I can!

Was there today. By far the best coral selection I've seen yet. Also have saltwater fish and crabs…read moresnails ect.... Very nice people

If anyone is interested in starting a saltwater tank or if you already have one and are looking for…read morea new place to buy corals, live rock, fish, etc. Great Erie Reef is the place to go! Tina and Jerry are awesome people, very knowledgeable, friendly, helpful and can answer any question you might have. Their prices are reasonable, they run great specials and if there is something you want there's a good chance they can order it. We bought our live sand, live rock and saltwater from them and doing it that way our tank was ready to go with corals and fish in no time. We are very happy with our tank and very pleased with our choice of Great Erie Reef! We highly recommend then!!!! If you want to see pics, check them out on Facebook

This is my go to pet supply store. They always have a wide selection of food for my dogs, and the…read morestaff is very friendly and have helped in a choice of foods for my pets based on their years, activity level and health issues, I have been really impressed with the knowledge they have and the time they take making sure that all the options for optimal good health and nutrition are avaiable for my pets. Their selection of pet toys and pet care products are varied and well priced. I have shopped here for dog beds, walking leads and for pet cages and have been very pleased with the selection. As to the staff, I am always greeted and so are my pets each time I come into the store. They had taken heavy bags out to my car for me, and have even showed me how various cages and restraints I have bought work. The check out staff have a good sense of humor, if you are not curt or short with them, and they will make sure that you get the best price you are intitled to. I highly recommend this story for your pet needs, foods, toys and restraints, this place has it all and at very competitive prices.

Very rude staff awful attitudes and always on their phones…read more The managers have fake smiles and talk badly about customers after they have left. Do not recommend

I went to write a review on this place on Google but it wouldn't let me cuz I already reviewed them…read moreon Google. I can't say enough about this place. The staff there are amazing!! One of the very few places that actually still have good customer service. I go in there once a week at least to pick up my online order for my ferrets. This place is the only place in Erie that never run out of stuff my ferrets need. They are on their sh**! And so frickin friendly. Esp the younger staff. Like I said I just can't say enough about this place. Petco pls keep this hard working, friendly and helpful staff in your store!!! Thanks for all that you guys do!

I have checked pricing and I end up ordering online for my pets needs. It's nice getting things…read moredelivered! Highly recommend! Prices are good as well!

No finer fish shop in Erie! Owned by experienced couple who treat their customers right…read more Outstanding selection of freshwater and salt water fish. Great prices. They even have to huge puffer fish & a beautiful mastiff. Got many fish there, including GloFish & Pearl Gouramis

Wonderful store run by wonderful people who clearly care about the goods they sell and they treat…read moretheir customers right !! Everything to sound advice to helping you carry your stuff to your car. If they don't sell a type of dog or cat food, it's probably because it's not worth buying! They stay on top of recalls and industry news and always seem to know which processing plants change ownership or vendors. They're really on top of it! No gimmicks or whacky stuff, just honest products! I have a special needs dog who is allergic to most foods and they helped me pick the best food for her needs. She's been so healthy and happy since! They sell only the best pet foods, bird feed, and garden plants and flowers!

This place is a treasure! You can get everything you need for your furry friends, garden seeds…read moremeasured out by the ounce, tools, livestock supplies, fertilizers, and they have an amazing greenhouse with an outstanding selection of garden plants. They are knowledgable and friendly. I am glad to drive across the county to do business there.

I witnessed a violent dog fight at the Erie Humane Society dog park due to staff negligence -- two…read morelarge dogs were left unsupervised and began mauling each other. Despite my screams for help, no staff responded for nearly 10 minutes. I had to intervene myself and call the police. Staff were dismissive and unprofessional, more upset about my language than the attack. When asked what the problem was, I told them "(the worker) put two dogs in then same outdoor pen and even though they were f****** fighting she left them alone anyway". Which is exactly what happened. The dogs started to fight, the girl yelled at them to stop, and kicked her leg in between them, and then went back inside. It was all completely preventable. An f-bomb after screaming for help for 10-15 minutes is completely warranted. Their behavior was disrespectful to the animals they were supposed to protect. The staffer said "It was too early on a Saturday morning for language like that", "does my mother know I talk like this", that I was "a real piece of work", etc. They literally wanted to gaslight me because I said the f-word rather than address any concerns. One lady who said she was in charge said "they're just shelter dogs, they get triggered easily". If they're so easily triggered why were they left alone while one dog screamed for almost the whole fight? Now on social media they're saying they tried to talk to me but " i wasn't ready to be respectful". Maybe it's because for over 10 minutes I banged on the fence and ran around the outside of the private pen spraying the dogs with a hose screaming at the top of my lungs because NO ONE ELSE was doing anything. To the point I called the cops AND eventually the Dept of Agriculture who oversees kennel licenses. The Dept of Agricultural called me back within 12 hours and then was on site in 24-48 hours. I filed a formal complaint, and the Department of Agriculture conducted an inspection and you can see in my screenshot they it ====required remedial actions===. That says it all. They apparently watch their dogs as closely as they watched their bank account when the director embezzled.

They were absolutely amazing!! staff was great and helped me find my forever furry friend They…read morework with you and if you're looking to adopt not shop this is the place to go. and don't be intimidated or fooled they are all such amazing staff there who work with you. 10/10 experience.

Went here for the dog wash station…read more Nicest self serve dog wash I have seen even compared to other PSP locations that also hoard towels, not this one. Three wash stations including a high one to clean lap dogs without having to bend over. They include the requisite waterproof apron ( soap and towels). Washed two dogs here and also picked up some grooming supplies. Washing dogs is getting expensive, but came in handy after a muddy hiking day and very likely poison ivy/urushiol to shampoo off. Odd location off street but we did find it.

Just went in with my kids to get fish, but stood back there at the tanks for 15 'mins with no help…read more Coworkers even walked past us and never helped us. 5+ people working. 2 just worrying about how they're going to organize the dog food isles and 3 at the register talking with eachother. I tried getting their attention a couple times as my kids started getting impatient and pulling things off the shelves. We had to leave without getting any assistance from any of the store employees.

Great place for pet supplies, ANY pet! Knowledgeable and friendly staff. Excellent line of…read moreproducts. Always contributing to the Erie community and rescue organizations.

new employees ever time I visit, a few goid, but more are ignorant. I bought 6 fish there two…read moreweeks ago, all died. For $33 I chose nit to hassle with them and absorbed the loss. The shop has gone downhill since a change in ownership. prices are generally very high, way over amazon & chewy.