I cannot say enough wonderful things about Baylor Scott & White The Heart Hospital, Dr Catherine…read moreHarrington and the incredible team who cared for my father. During what was such an emotional and frightening time for our family, they treated my father with so much compassion, patience, dignity and genuine care. Dr Harrington is an incredibly skilled doctor along with the nurses and staff members who came into his room, we felt that he was truly seen as a person- not just a patient. They took the time to answer our questions, keep us informed and make sure my father was comfortable and cared for every step of the way. Their kindness and professionalism gave our family reassurance when it was needed the most. I am beyond grateful to everyone at Baylor Scott & White for taking such good care of my dad. Thank you for the long hours, compassion, the encouragement, and for treating him like he was your own family. We will never forget the care you showed him or the difference you made for all of us! Thank you from the bottom of our hearts! The Badilla Family

I'm with a friend of mine who needed a ride and someone to stay with him at the Baylor Scott and…read moreWhite Hospital in Plano and he was having a heart catheterization! From waiting person perspective, very impressed! Their are 2 cafe's Heart Rock and La Madeline, due to crowd went to La Madeline for cold brew coffee, ham & cheese croissant and Dark Cherry & Greek Yogurt Danish both warmed tasted great! All in all extremely impressed with BSW Plano Hospital and both cafeteria's during our stay and all staff attentive and EXTREMELY HELPFUL !

Simply put, they couldn't have done a better job on my visit. I am very happy I decided to choose…read morethis hospital. Very convenient, clean and the staff were phenomenal. Thank you very much.

The morning nurse and doctor were amazing, they were very helpful. They listened with out judging…read moreand got to the bottom of it, on the other note the tall, skinny blonde around 4am told my boyfriend "this is her job and she see this everyday." Long story short, we came in at 3 am for major abdominal pain for my boyfriend. He could barely move, they did their routine questions and when asked he admitted he does smoke marijuana on occasions and she jumped to "well thats probably your issue" the male nurse also agreed with her and from that point on they were very stand offish. They just assumed they knew what was wrong and wrote off his pain. He assured them he knows his body and he knows its something more serious but the blonde also insisted its her job and she does this everyday. Tried to over explain different new strains have been "causing major abdominal pain." Just diagnosed him with out having any test back whats so ever. And was awfully snobby about it. Then test start rolling back in and shes no where to be seen but the males attitude shifted and he seemed more attentive and warned us some stuff looked a little off. Anyways in the end we ended up being moved facilities to have his APPENDIX REMOVED. Any one whos had the procedure and issues knows the pain. It was very unprofessional and unpleasant. We've never felt more uncomfortable in a doctors vicinity for simply being honest. Just be careful with some of the nurses here and trust your gut, because they will try to write you off and act like they are the doctors to end up being COMPLETELY WRONG.

Traci Parker was extraordinarily accommodating and knowledgeable. She took the time to address…read moreevery one of my concerns thoroughly. I would return for her and her alone!

I absolutely love this place. I've never had a bad experience. This is where I take my daughter…read moreanytime she gets sick. We've had nothing but amazing doctors! The waiting room is spacious, and they always have something on the TV for the little ones! You're able to register online for an appointment, or you can walk up. I've done both and got seen pretty quickly. When I did a walk-in, I went right when they opened. The doctors and nurse practitioners here are amazing work kids. My little one always opens up to them, and leaves with stickers. Love this place!

They have an online portal to schedule an appointment and also a handy app. No wait time and plenty…read moreof slots. The front door has a lockbox on it which threw me off in the beginning. However, they are open everyday which is nice. The reception was friendly and also was the nurse who reviewed my injury. The care and concern along with the time spent in speaking with me was so appreciated. The nurse practitioner Tan came and also spoke with me after I got some X-rays to make sure nothing was broken. Everything was speedy and friendly with a high level of care. I asked many questions and they answered all of them thoroughly. I also asked for some ice packs and other questions on care and they provided me with some items to help me along the way. They also printed out some instructions for me. Really nice staff -- capable, considerate, professional. I would absolutely go back and recommend others who need urgent care. Also, within 48 hours i received a call asking for me to check with them. Called the number and immediately was placed through to a person who again verified I was following instructions and doing okay.

I've gone to this location twice. Received prompt attention and got great thoughtful care. My…read moreissues were allergy and wound care related.

Got me in quickly. Staff was thorough and kind. I ended up having kidney infection/stones and had…read moreto be transported to the actual hospital which I did not want to do, but I am glad I did because that night was rough with fever and pain. Great compassionate care.

AWFUL experience. I have small veins that roll and asked for a butterfly needle as it goes into my…read morevein easier. The nurse disregarded my request and kept stabbing around in my arm while I screamed in pain. I had to ask more than one to do my other arm. When she did that AND used the small needle it went in so easy. The DR if you can call him that had one foot out the door the entire time he was talking to me- and was literally guessing what was wrong. Horrible I could be dying in a gutter I'd take that over going back here. The fact that they can even charge me for this visit as healthcare is a joke.

Dr. Schwartz has been caring for my 70 year old mother this past year. She has some ongoing cardiac…read moreproblems; she had seen more than 3 other cardiac specialists and none was able to assist her with her heart palpitations and general cardiac pain. I was SO impressed that this Doctor actually took the time to 1) do some extensive testing, and 2) suggested my mother take some homeopathic vitamins to assist her. I'm extremely impressed that first of, the homepathic vitamins worked when NOTHING else did. Second, that a DOCTOR would recommend them. I abhor most of the institutionalized medical profession, as many simply prescribe painkillers and ignore preventative/alternative remedies. This was extraordinary to me both that he was thoughtful enough to evaluate all traditional routes and then offer her some non traditional solutions. And one that WORKED. She is so much better. I haven't even met this doctor but knowing how much pain my mother has been in the past few years, and what she had to say about him, I needed everyone to know that this guy is the real deal. Go Dr. Schwartz, you rock. She also said he has a great bedside manner, etc. All that good stuff. Yay!

My experience at this office today was unacceptable. My appointment was at 1:00 PM. When I first…read morearrived, the door was locked. I noticed a plaque stating the doors may be locked from 12:30 to 1:00, so I waited until 1:00 before returning. When it was still locked at 1:00, the time of my appointment, I knocked to alert staff that I was there. The staff member who opened the door was visibly irritated, pointed to the plaque, and asked if I "had a question" instead of welcoming me or simply saying hello. Her tone and attitude were rude and unprofessional from the start. Once I was inside, another staff member came around the corner and, instead of showing professionalism or trying to diffuse the situation, made a sarcastic comment about the plaque and their lunch hours as she walked away, clearly meant to be rude. If the office is closed until 1:00, then maybe appointments should not be scheduled at that time. It is customary for patients to arrive a few minutes early to check in. Had the first staff member simply opened the door, greeted me, and said "let's get you checked in," the entire situation could have been avoided. Instead, she acted as though I had inconvenienced her by knocking. The echocardiogram technician was not rude, but she was indifferent and impersonal. She seemed rushed and less thorough than other technicians I have experienced. What truly concerned me was that after telling me I would need to undress and put on a gown, she did not leave the room. When she realized I wasn't changing, she asked if I wanted her to leave, but in a way that made it seem unnecessary or inconvenient for her to do so. That should never even be a question. Patient privacy should always be assumed and respected. In my 50 years, I have never had a nurse, doctor, or technician ask that in any medical setting. They always leave the room to provide privacy. It was unprofessional and inappropriate. The room itself also appeared unclean, with a trash can overflowing with used gowns, dirt on the floor, and dirty chairs, which made the environment feel unsanitary. It's a shame when poor staff behavior reflects so poorly on a practice. There are too many options out there to tolerate this level of unprofessionalism.

Rosie & Ariana the MA 's there worst customer service very rude!! The doctor the was very helpfulread more

The service was superior from the moment I walked in the door of a comfortable, clean waiting…read morearea, I was guided to an exam room where care was immediate. My nurse technician was very caring and thorough. My doctor came in almost immediately after the exam concluded , and the same thoughtful care was administered. The doctor listened, asked questions, and gave very thorough instruction for my further care at home. I appreciate that I was treated not only with respect but with what felt like genuine care and concern for my wellbeing. I will be recommending Wylie Breeze to my family, friends and even strangers I happen to strike up a conversation with. This was the most comforting feeling when I was feeling so very ill.

Although finding this office was a challenge the first time, it was well worth it. I got an…read moreappointment rather quickly and loved my new doctor! Dr. Ritesh Rampuré M.D Even though going for this type of medical issue is never fun, Dr. Fork (as I like to call him...you will understand when you meet him) was amazing! He listened very closely to what I told him I was there to confirm, yet found out I had something completely different! Sadly, I had been dealing with this for years undiagnosed...but he knew right away the problem, started my treatment and within weeks I was feeling so much better. I had been getting injection in my knees, when my illness was causing the pain all along. It's great when you can leave a doctors office laughing...even after hearing that there is no cure for your illness. He really makes this illness manageable and spirits high at the same time...he really is a special type of doctor! Make an appointment...see for yourself, just remember to listen, keep an open mind and know he will do all he can to help make your condition manageable... PS I didn't say some of the procedures don't hurt just a little, but he is so good at what he does...I barely feel a thing! Good Luck! Feel Better!

Caring staff -thoroughly reviews your symptoms to name diagnoses vs just give ya meds and see what…read moreworks