Ive been coming here since before it was taken over by Dr. Swinney and its always been really good…read more Friendly staff. On time. Good care. Affordable. They dont try to sell you crazy stuff or do unnecessary work.

I want to first make clear that Dr. Trey Swinney is great. Personable, helpful, considerate and…read moreremembers his patients. This review isn't about him. This review is about the office management and more specifically the office/finance manager. I'd been to Dr. Swinney's 2nd office in November for emergency tooth pain. He started a root canal that I needed to come back another day to finish. I DO NOT like going to the dentist so I put off until I found myself in lain again in April. I work a couple blocks from Dr.'s other office so I called to book my f/u there. The person on the phone asked when if started the treatment and when I admitted November, her tone changed and judgment entered the picture. Regardless, we set an appointment for the following week. A few days later while eating dinner, I experienced high level pain! I looked online and found a message (text) function. I sent a message letting them know I was having high pain and that although I had an appt scheduled the next week for a root canal, I really needed to see about getting in sooner. No response. I messaged again the next morning following up on the previous message. No response. I called the office and mentioned I'd messaged a couple of times. The same woman I'd made the appointment with replied they have several people scheduled for a root canal and she didn't know who I was. My thought was...so you got my messages but couldn't just ask "who is this?" in order to help a patient? She was able to get me in sooner than my original appointment date. I filled out paperwork and was taken back to a room and prepped for the procedure. The same woman I'd talked to a couple of times now (can tell by her voice) came into the room, told me the total for the visit and that half would be due same day, then walked out. Upon completion of the procedure, I again met with this same woman to check out. (At this point t you probably see I don't remember her name but she's about 5'3", jet black hair with extensions, heavy makeup. I looked on their website for her name but she's not one of the three posted under Our Team.). She had a younger girl give me details and for each printed price per procedure, she'd mark out the expected insurance portion and lower it. I asked what the difference was also she turned to the older woman (point of this post), she told her to tell me that my insurance just isn't good about paying and doesn't pay for a lot of stuff. As I asked more questions, the younger girl would turn and ask the older woman so finally the older woman came over to me. She told me I had to pay $500 before I could leave. When I told her I couldn't do that, she said "I came in your room and told you this. That was me discussing it with with you ahead of time". She continues to stand over me while I'm sitting at the counter, demanding payment. She said if I couldn't pay with a debit I needed to apply for Care Credit on the spot so she can get some money. I let her know I'd make a payment then subsequent payments until paid off, before scheduling the appointment for my crown. She continued to demand payment, getting more visibly angry with me. She then demanded I sign forms giving my debit card info and agreeing to large automatic draft payments. I refused and told her I'd already signed papers regarding financial responsibility for my account so I'd make payments as I stated before. At this point I was done with her attempts to bully me and told her I will no longer be a patient there if that's what she'd prefer but that I wasn't going to give her my debit information or permission to charge it. I made my payment and left. I later called my insurance to ask what the coverages were and what the difference was between what was printed and what I was told. My insurance said "that office is out of network, did they not tell you that when you asked?" Of course they didn't!! At this point I'd already decided not to go back, which is unfortunate because the Dr. himself is GREAT!!! Toward the end of April I needed to get an itemized bill for my services to turn in for a claim. I filled out their contact us form on their website TWO different times/days. I have yet to hear a peep from the office. I have to believe Dr. Swinney has no idea how this woman is representing he and his practice. She's outright rude, demanding, attempts judgement, has the ability to make someone never want to visit his office again, gives opinions rather than facts and gives inaccurate/incomplete insurance information. The other staff I encountered were very kind and considerate but it only takes one bad seed to ruin the experience with the rest. If you'd like to experience a GREAT dentist, I highly recommend Dr. Trey Swinney but I'd 199% suggest you go to his office behind Lowe's and NOT the office on 5th Street!! His office manager there is next level terrible!!!

Dr. Heaton and his entire team are amazing! From the moment you walk in the door you feel like a…read morefriend and not just a patient. Dr. Heaton and Kendall made me feel like I was the only patient in the clinic. They give their undivided attention and take the time to answer every question. Bottom line, you won't find anywhere better than Heaton Dental!

Well what can I say... I left a review when I first went to this dental office over a year ago. And…read moresadly, due to mishandling from the VA, I had to wait until I could be back in the right place for my dental needs! And when I tell you, Heaton Dental owes me nothing!! First let me say I am so proud of them on their move to their BEAUTIFUL new location! JOB WELL DONE! Secondly, I would be disrespectful if I didn't speak to their FIRST CLASS treatment from the moment you open the door, to the WONDERFUL hospitality and professionalism that meets you with a smile before you even reach the front desk! Thirdly, to be made to feel like you are more than just a patient on the books; Dr. Heaton took the time out of what he was doing to come and greet me. He doesn't know me from a can of paint and after over a year of not being in his dental office, to take the time to come and acknowledge a Veteran was like seeing an old friend! Now for the real review: I am somewhat of a 47 year old kid. I absolutely despise going to the dentist. But ever since I have been in the hands and care of Heaton Dental, I leave feeling pampered and in NO PAIN whatsoever!!! Today however, I was in the hands of Ms. Kendall and she is nothing less than the epitome of dental professionalism. From the moment i was greeted by her at the callback, to getting seated and comfortable in her chair, she was fully engaged and on her A game! Very knowledgeable. Very courteous. Very kind. And EXTREMELY GENTLE!!! There were moments I had to catch myself from snoring! She had no idea of just how nervous I was but I want to say to her openly in this review, Ms. Kendall, THANK YOU SO MUCH for making my morning pain free and very comfortable! You truly are a gift from God! So to anyone who may be looking for a dental place to really stand on business and truly believe in making their patients more than just a number, don't hesitate to hurry up and make an appointment at Heaton Dental. You won't be disappointed I guarantee it! Tell them Darrell sent you! See you all in May!

Dr.Holleman and his nurse are friendly and courteous. I've been seeing Dr."H" for years. His team…read moreare the greatest. They ask a lot of questions as any clinic does. Appointment time are in stone. Horatio is awesome too! I highly recommend Dr. Holleman!! Dennis W. Tyler,Texas

After around 3 years of treatment, through all the difficult times and good, this office has never…read moreonce stopped giving me the understanding and patience I've needed to keep sober and healthy. I also struggle with mental health - I've been quicker to anger than most, and even then, I am still given the utmost respect and patience, more so than I've deserved. This office truly cares about their patients and they want to make things work for you as much as you want them to work for yourself. They will listen to everything you have to say and make you feel heard.. and not to mention, the Doctor has no shortage of metaphors and innate wisdom to pass on to his clients - he is quite the character and I look forward to seeing him every time I am scheduled to go in. If you are someone that struggles in any capacity, I highly suggest seeking the treatment of this doctor's office. They will set you right, and that's no b.s!

This is not your ordinary dental office..... the staff is fabulous and you are treated like family…read morethe minute you walk in..... every one of them has a great personality!!!! In my past experiences, you don't always find that!!! Shelby did my teeth cleaning while I had the option of watching TV or listening to awesome music, not elevator music..... Dr. Solomon came in to check everything and I was good to go...... At check-out, the staff had already printed out services for that visit PLUS the schedule for the next visit, all I had to do was stand there and smile with my pearly whites!!!!! Honestly, I left wondering if I had really been to the dentist or was it just a wonderful dream!!!! Thank you Dr Solomon, Shelby and staff for a fabulous dental experience...... BEST I have ever had!!!!!

Outstanding dental office, super clean, organized and on time. Entire staff super friendly and…read moreprofessional. I look fwd to my next visit

So, Dr. Radford and Michelle were amazing. But the staff that this facility are incompetent and…read moresometimes downright rude. I'm chronically ill, I see a lot of doctors, and I'm not kidding when I say the staff here is the worst I have had the pleasure to deal with. They literally told me I couldn't come see dr Radford when I was incredible ill with a mysterious problem because I had a fever. They have the worst staff. The worst.

The finest surgeon and staff I have ever been a part of. Had cataract surgery, and the results were…read morespectacular. The very best!

Jeff is the best eye doctor in Tyler. I highly recommend him for any thing with the eyes.read more