I just changed audiologists. I love Silicon Valley Hearing. The care they took to improve my…read morehearing was amazing. I felt like a new person when I walked out.... Hearing was so improved!

I am someone with mild hearing loss in my left ear while having 4/10 tinnitus in both ears. The…read morehissing mist sound got louder over the few years due to ignorance of going to places with very loud music. Or just me not reacting in time when exposed to places with speakers playing really loud music? These people are the exclusive specialists you should see if you have concerns with tinnitus of any kind. They will pull all of the important hearing tests and properly educate you about tinnitus so you won't believe stuff you see online. I now carry around ear plugs attached to my keys everywhere I go. I may not be able to control random loud sounds outside but I can control how I react. By putting on ear plugs the instant I know loud noises are coming, and living cautiously by not going to places where I know the noise/music is loud.

Christine Throm was so informative on explaining the options I had with my severe hearing loss. I…read moreasked a lot of questions and she always gave me honest answers and we came up with some good options. It's a great office .. you can be reassured you will always get the help you need no matter what your hearing loss is. I highly recommend them!

I've been served by Dr. Throm and her staff for about 20 years or so - my husband too. She is not…read moreonly very knowledgeable, but personable and friendly - and most important to those of us beyond 75, so patient in explaining how these little miracles in our ears work! Excellent follow-up, and she has a program to finance those $$$ hearing aids. I would add a sixth star if I could!

Front office is highly unprofessional. I had a family…read moreemergency and we had to reschedule my Grandma's appointment so I called and left a message. Didn't get a call until the next day and we agreed on a day 2 weeks out. Then I get a call today saying the business name has changed to San Francisco something and we had 2 no shows so they sent the hearing aids back and they no longer accept her insurance anymore. Ummm....what?? 1st off I called to reschedule... He argued that I didn't call... Really genius?? Then how did I get the other appointment?? And said if I called on Monday there was none there to answer the call, just the doctor. It's not my fault he wasn't there to do his job and it shouldn't have counted as a no show if I informed them earlier. Then says we no showed 3 days ago when I had it down for next week and didn't get any reminders. But the part that really gets me pissed is the fact he said they sent them back. I'm like, already? After 3 days? He said, in a rude manner, I don't know when they sent them but they did and now you have to go somewhere else. I have worked in the medical field at private practices for many years and this is not how you do business. And I can tell the front office help is lazy because many times I have left messages and have not received calls back. Save yourself the trouble and go else where! If I could I would give 0 stars!

This is a business that doesn't care if gets your business…read more.. Had an appointment this morning, but decided to cancel because of the front desk person. The very first impression she gave was indifference followed by a hacking cough she tried to suppress (not wearing a mask). She walked in from the back room (of an already small office lobby) briefly looked at me, then gave me papers to fill out and started to turn. I asked if the pens were clean since there were no labeled pens and only 2 or 3 in the pen hold can. She said yeah as she was turning away. I forgot my mask and went back out to the car to get it, since they didn't have any available (not sure if a hearing test facility qualifies as a medical facility under the Santa Clara County Health dept.). After coming back in and turning in the form she again only looked at me when getting the forms once, and not again until my misunderstanding of what she said. Ironically I am at a hearing test place and heard her say is that 'butt' for your email; not the best handwriting. Corrected her, but was already agitated by the lack of a welcome and the feeling of indifference (with an extra dose of coughing), and then said why would you say that? Say "butt"? I wait a few seconds and she doesn't say anything. I eventually just go to the restroom. When I get out she said only said "bud". Then says it again, while at least looking at me this time, but now looking a little annoyed. Goes back to looking over the form and without looking at me, asks for my insurance card. I followed my instinct and said I am canceling my appointment. "Ok", looking at me with indifference again. I had to ask for my paperwork so it wouldn't be billed accidently. Once I got it, I started to leave, and mentioned she was coughing/sick. She sarcastically said 'bye'. I came back in and addressed her attitude and about being sick. I am guessing they have so much business it doesn't matter how she treats people, because she just turned and walked away... I left, because I didn't feel at that point I could trust them to do the testing correctly, and really didn't want to find out one way or the other...maybe you will get a different experience if you decide to go there...

Very accurate test and terrific stay. They said my hearing is excellent and recommend coming back…read morein 2 years

Avoid this place at all costs. They are a scam company with heartless people. They are liars and…read moreare involved in deceptive advertising. To be clear, they gave me one price for the top level hearing aids. $ 7500 for both. I asked if that was the best price, I was told yes. Silvia at Camarillo CA store is a con lady. A week after, I got a call from their call center offering me 50% off the second aid and full price. The total would be $ 5500. I later confirmed this with Mary at Silvia the con lady's office. Next day I go in and Silvia the con lady tells me that I could get the third tier aids for $ 6500. I left pissed as they wasted my time. I got a call from Silvia the con lady who left a vm saying she made a mistake, I could get the top level for $ 5500. It should be known that Eargo offered me $ 500 off a pair of aids if I allow them to try some more options as they didn't work for me. Silvia the con lady said to me "Why didn't they give you the lower price to begin with? Most people who get aids are elderly. For them to get scammed like this, pay $ 7500 for the same aids I got for $ 5500 is sickening. Let's take advantage of the elderly, they are easier. Im sure this is their motto. They say they are looking for 50 people to test their products. It's a lie. You have to buy the aids before you can test them. This company is a scam. Don't know how their aids work but they are one disgusting company.

Dr. Inserra is the best doctor ever. She is very professional and personable. She cares about her…read morepatients and often sacrifice her break time to fit in patients with urgent need. She combines prescriptions and supplement suggestions to treat health issues holistically. I always feel better after my visits with her.

I give this place 6 stars for their service and 3 stars for their billing. As per their medical…read moreservice I want to give a shout out to Dr Farsi. I came in with wax build up in my left ear (had issues since a kid) and he not only fixed it he explained fully what was CAUSING this issue. He listens and he caters the medical advice based on the specific patient needs. I also want to commend Melissa for her due diligence in cleaning my ears in a prior visit. As per billing I feel that pricing is high. Just be sure to ask upfront what all costs are (ex: there is a new patient fee). The staff is friendly in the front reception area and will answer any questions you have. I came here since my usual Provider (Kaiser) was not available until much later.

They siphon their patients - for example; patients with low insurance -go to low income…read moreareas/facilities and the better your insurance the better location/facility and equipment. I think that is pretty messed up

We had a very good experience with my dad. Everyone is knowledgeable, efficient and polite.read more

$7000 hearing aids are always in the shop being repaired. Expensive junk! Now they are squeaking…read moreagain!

I Purchased hearing aids from Camino ENT around 18 months ago for $7,000 which I considered to be…read morean outrageous price. Their claim was that they provide much better service, repair, warranty, etc. Their claim was BS. The hearing aid worked great for about a year and when they started acting weird I called to make an appointment for their great follow up service, they were booked out around 2 months. They contacted me a day or two before my appointment to reschedule, again another two months out. They rescheduled that appointment also. Ultimately it took over six months to ge an appointment. They performed some software updates and changes to the programming to see if that helped. It did not. So I called for another appointment. I called and left a message 5 times over 3 weeks before they finally called me back to schedule. Now they are sending my hearing aids back to the manufacturer for service and I received loaner hearing aids that are 3 or 4 generations back. Their top notch service, repair, and support, doesn't exist. Go to Costco and get a similar set of hearing aids for around 20% of the price.

I had a bit of urgency with a hearing aid, and an appointment with my audiologist would have been…read moreseveral days away. I dropped into SF Audiology without an appointment and without being a client, and they graciously and immediately fixed my problem. This is exceptional service!

I would highly recommend this office. This location…read moreapparently used to be Landmark Hearing Services but is now a part of San Francisco Audiology. Just a few days ago I learned that my insurance would cover more than I expected on new hearing aids. I then started looking desperately for an office that could fit me in, but offices where I had been before were booked out for months. Thanks to online search, I was able to find San Francisco Audiology where I scheduled an appointment only days after I called. My visit today was exactly what I hoped. Dr. Torok was patient and careful. She discussed options with me without pushing for more expensive options. The receptionist was friendly. Now that I have ordered new hearing aids and will be there again, I hope that my good experience continues.

Efficient, nice staff. Clean well-maintained facilities. So convenient to have all services at one…read moresite, including a 24x7 pharmacy. Happy with the various svcs recd and the medical staff who saw me.

I am extremely pleased with the service I received. My prior hearing aids came from a "warehouse"…read morestore. Very limited on the adjustments they could do although at the time I was very happy. Here the audiologist was able to make a huge difference in adjusting to exactly what I needed. I did not know how much I was missing. She (doctor Dias) was very informative and asked the right questions. I can not remember hearing so clearly. Truly life changing.