My husband needed to find a new hearing aid provider here in Portland since the last hearing aid he…read morebought was nearly 18 years ago in California. He called his original audiologist who referred him to Pacific Audiology Clinic and Dr. Allison Bradley. Before he went there, though, he thought he'd try to save some money by exploring Costco's offerings. That didn't go so well. Because he only wears a hearing aid in one ear, Costco couldn't provide a hearing aid that processed the sound quickly enough to match how quickly he heard sound through his unaided ear. This surprised him considering that his 18-year-old hearing aid had no such problem, but Costco didn't carry his old brand. He also felt that considering how quickly they gave up trying to help him and offered to refund his money, they didn't really want to take the time to provide hearing aids for people with more difficult situations like his. So he saw Dr. Bradley here and immediately felt confident that they'd take care of him. Little did he realize what an effort that would be on their part. Apparently today's hearing aids are far more powerful than his old one, which was good because he wanted more amplification. However, it meant that getting a perfect fit was necessary or else he would hear annoying feedback between the hearing aid's microphone and speaker. While wearing a hearing aid that sits outside the ear could've more easily solved this problem, he didn't want to give up the hidden "completely in the canal" style of aid that he's always had. Nor was he willing to sacrifice good quality sound that seemed as natural to him as what his unaided ear hears. Never did Dr. Bradley pressure him to make these compromises. He can't remember how long it took from the first time he saw Dr. Bradley until he finally had the hearing aid he wanted, but he thinks it was close to a year. That wasn't any fault of hers. The difference between a tight yet comfortable fit likely came down to fractions of millimeters. Any movement in his jaw could also cause the ear canal to move ever so slightly and produce annoying feedback while eating or talking, etc., so it just became a matter of trying countless aids in various situations until one finally worked. The extreme level of patience and graciousness along with the clear expertise and knowledge of all of the manufacturers and their pros/cons made working with Dr. Bradley simply a delight for my husband. He said her staff is equally terrific. Few hearing aid candidates will have as difficult of a time as he did. But his experience demonstrates that you get what you pay for, and while Pacific Audiology Clinic certainly didn't make a profit on him considering all the effort they had to put into getting him a new hearing aid, he's convinced there's no better audiologist or more pleasant one in the greater Portland area.

It is a mystery to me how a so called professional front office can we run so poorly. My first…read moreappointment changed locations twice, one attempt to cancel me, one attempt to reschedule unsuccessfully to later on after several phone calls between both locations and an attempt to talk to the manager about the poor form of this schedulers/receptionists, magically gets restored without incident at a different location. Second appointment: a repeat of the same, tried to rescheduled my appointment, I was very inconvenienced and frustrated, again, tried to to talk to the office manager, after all of that I was able to keep the same day but at a different time. Honestly, who is running this tragic scheduling. Maybe it's an isolated incident but I have a feeling it isn't. Certainly not a professional outfit. Two thumb down!!!

Was in and out quickly, and were extremely nice to work with. Definitely would recommend this place…read moreto anyone needing their hearing checked

Found Dr. Johnson's clinic after researching Misophonia for my daughter. We were traveling back to…read morethe Seattle area from our camping trip down south, so it worked out for us to stop. She was very knowledgeable and professional, which was a great relief to my daughter and our family. We left feeling very good about the visit and potential device strategies. The smile on my daughter's face was the best indicator that this was well worth the visit.

I am very impressed with Avada Hearing Center on SE Stark. They put me at ease and no problem is…read moretoo big or too small for them to handle. They never make me feel bad about anything even when I got a dome lodged in my ear canal. Evonne is super and very warm, caring, and knowledgeable. I trust her totally when it comes to hearing aids.

I was very impressed with the hearing aid services at Avada Hearing Care Center (Stark Street…read moreoffice). Amanda provided the most thorough hearing exam I've ever had, including that from my regular audiologist. Her knowledge of the equipment they sell and how to best help personal needs could not have been better. My initial contact with Avada was set up through TrueHearing.com, as recommended by my health insurance company, and they offered a substantial savings over the cost of the same equipment sold by my audiologist. One thing to be aware of: Your payment at the time of order will be posted immediately, and if you return the hearing aids during the 45-day trial, the payment will not be refunded until 30 days after the order was made, and there can be a $125 "restocking fee". In spite of the small print, I would still highly recommend the Stark Street office of Avada.

Have been coming to Pacific Audiology for several years and have had exceptional, professional…read moreservice throughout. Very knowledgeable and competent team.

The doctor and most of the support team were nice and easy to work with. I ordered molded ear plugs…read morefor sleep as well. After returning to pick them up, the Doctor was able to spend some time showing me how to best use them. After a few nights it became unbearable to wear the ear plugs. The pain they caused kept me awake and my ears felt like they had been in a fist fight. My calls and email to the clinic were never returned. While I appreciate that these were custom made and likely non returnable, some common curtesy would have been nice.

We traveled from Southern Oregon for an appointment and evaluation with Dr. Serpa. The process was…read moresmooth and incredibly informative. When we received the evaluation report from Dr. Serpa, it was very thorough and even included a letter to my child's teacher. She cares a lot about her patients and it was a great and smooth appointment- even for a kid on the spectrum. The front office staff was quick to send us resources and answer pre/post apt questions. 100% recommend Dr. Serpa and team. Thank you!

The care I received at Hearing Resources was excellent. Dr. Serpa is a fantastic listener, and took…read moremy self-reporting seriously. She provided lengthy testing, fluidly adapted it to my needs, and her assessment was nuanced and clarifying. She was beyond patient and highly attentive when it came to fine tuning my hearing aids. I can't recommend her highly enough!

Professional, patient, caring, friendly, and impressive. Office experience is pleasant and staff is…read morehelpful. So glad we found Leslie and have recommended her to several others who say the same. Absolutely 5 stars!!

TRUST. That is what most small businesses strive for from their customers. That's number One. The…read morecustomer service that I experienced here was well, Let me just say that 100 out of 100. Quality, Professional, Friendly!

Wow! Great service! I am from out of town for my son's wedding and needed a small part for my…read morehearing aid, not only did they have the part, they went out of their way to clean my hearing aid. They also gave me all of the consumables that are needed for about 2 months,and gave it to me at no charge. I would recommend them to anyone who needs hearing aids or hearing tests. They will treat you like a good friend! John Edwards, Salt Lake City, Utah

Really professional audiologist. Very knowledgeable and willing to share her knowledge with me…read moreabout my hearing aids. I will visit them again.

Dr. Lawson is amazing. I live in Tucson Arizona I needed help with my Resound hearing aids while…read morevisiting family in Portland Oregon. I got a prompt appointment and found him to be kind and extremely competent. I only wish he practiced in Tucson Arizona rather than Vancouver Washington. If I lived here in Vancouver or in Northeast Portland there would be no question at all where I would go buy hearing aids or have them serviced.

"In September 2025 the Board of Hearing and Speech charged audiologist Christopher Eugene Lawson…read more(LD60661506) with unprofessional conduct. Between 2022 and 2024, Lawson allegedly failed to obtain and document medical clearances, maintain adequate patient records, and ensure timely diagnostic testing and follow-up care. Lawson also closed his office for extended periods without notice, and failed to provide sufficient contracts, receipts, or timely refunds for equipment purchases." https://doh.wa.gov/newsroom/state-disciplines-health-care-providers-09-26-2025 "In January 2026 the Board of Hearing and Speech indefinitely suspended Christopher Eugene Lawson's (LD60661506) audiologist credential following patient care, documentation and office-closure violations that occurred between 2021 and 2024 and failure to respond to the department's statement of charges served in September 2025." https://doh.wa.gov/newsroom/state-revokes-suspends-licenses-certifications-registrations-health-care-providers-02-17-2026

My experience was nothing short of exceptional. I had been receiving care from an Audiology Clinic…read moreat ASU in Phoenix for many years and now that I live here I was hesitant to look for a new place to have my hearing tested and hearing aids examined. I feel very lucky that I went to Hearing Rehab in Lake Oswego. Tori Blomquist was fantastic. She spent over 2 hours with me, tested me in detail, discovered she could have my old hearing aids fixed for me, loaned me a new pair to use, and arranged for the purchase of a new pair, completely covered by my insurance. I never had this quality of service before. I highly recommend her. Thanks!

Great staff!!!!! Great audiologist!!!!! I left my hearing aids on a flight, they were able to let…read moreme use loaners until my order came in.