I've been a patient at Gracepointe for years, and unfortunately my recent experience has been…read moreextremely disappointing. I rely on prescription-strength allergy medication (Zyrtec D) because over-the-counter options do not work for me. The week of Thanksgiving, I realized I was running low, so I called the office and spoke with Christopher, who said he would speak with Brenda--the provider I normally see--and that she would call me back. I never received a call. The following Monday, I called again and was told there was suddenly a letter in my file discontinuing my medication because I've been on it for five years. This was news to me. On 12/3/25, I spoke with the office manager, who said she would look into the situation with both Rob and Brenda and call me back. Once again, no one followed up. The staff at this facility knows I get seriously sick from allergies, yet no one seems concerned or willing to communicate. After this experience, I cannot recommend Gracepointe to anyone. Their lack of follow-through and disregard for patient needs is unacceptable.

Amazing care! The doctor was so thorough and helpful. I love how she took her time to explain…read moreeverything. The staff was kind and helpful and we will definitely be going to Gracepointe Healthcare for any future medical needs.

Such a great treatment! First off, Sacha has great energy…read moreand such a good soul. I could tell she likes what she does. She made me feel welcome from the get go. Sacha did a very thorough intake and got to the heart of my ailments. I have been receiving acupuncture treatments for close to 20 years, but have never been to a community acupuncture place prior. I really thought I'd have a hard time relaxing or even falling asleep with others in the room, but that wasn't the case. I have slept every time. I feel so much better after treatments.

Love affordable acupuncture-- what a service to society! I have tried the acupuncture here as well…read moreas the Chinese herbs and I have been doing better. I just started going a couple of weeks ago and have been twice. Soooo grateful for this!

!!PLEASE BEWARE!! If you are considering using this as your…read morefamily practice I would look in ANY other direction. I overheard the girls talking up front at the desk about the cameras recording audio and how the owner spends his weekends rewatching video and audio footage outside of the office in his personal time... YUCK. I was also told before my appointment that our insurance was in network with the practice and it was a hassle when I showed up, they infact did not take my insurance so I had to self pay in order to be seen. While I was waiting in the lobby for my insurance to be verified I saw the owner aggressively ripping up papers and yelling at one of the Doctors, saying he would fire her if she used a certain medical office for referrals. I was genuinely concerned for the girl at the front desk so I asked her what was going on and she seemed very baffled. I loved Dr. Miller but in good conscience I could NEVER go back and give my money to practice that feels that it is okay to act that way, especially in front of patients. If I could give this place 0 stars I would!!

Dr. Lekshmi Nair, was incredibly kind and attentive. She listened carefully, answered all my…read morequestions, and made me feel at ease throughout my visits. I've never felt more comfortable discussing my health concerns. She explained every step of my treatment plan clearly. She ensured I understood all options before proceeding. Her attention to detail and genuine concern made all the difference. She even followed up personally to ensure I was feeling better. She been such an asset to my healthcare team. From the receptionist to the nurse, everyone was welcoming and professional. The clinic is clean, modern, and well-managed. I always feel valued and cared for here. Amazing service! Highly recommend.

I was in Franklin/Nashville TN for the weekend, from Chicago. My son started coming down sick…read moreFriday night and I googled acupuncture & herbalists. Franklin Acupuncture & Herbal Medicine popped up, so I called Saturday morning and was able to get in to see Scott Nugent L.Ac. who treated my son with herbs and acupuncture. Scott was super nice and informational and helped my son feel so much better before we had to fly home on Sunday. Thank you so much for seeing us and helping my son feel better. I would highly recommend going to see Scott Nugent L.Ac. In Franklin, TN.

The whole experience was strange and unsettling. I had others tell me they experienced the same and…read morecalled Scott Nugent (the 'practitioner') "weird." I was there for alpha gal treatment. First, the outside door is locked and you can't even enter until you're appointment time. Further, you can't bring anyone with you. The office is small and only one gal (a receptionist type) and Scott are in the office. They make you be on time and charge a whole lot of money if you're late or might even cancel if it's more than 10 minutes. I waited at least 10 minutes, then was taken into a room and waiting at least another 15 minutes before Scott entered. He did some tests and left with his computer. Another at least 10 minutes later he returned and said I was allergic to the metal and would need to take a "remedy" spray for 6 weeks before being treated. The spray was a small bottle of energy water that was $80! I did my diligence of spraying this "remedy" three times a day for 6 weeks and returned. Same experience - door locked, can't bring anyone in. Once inside, the 'receptionist' took the remedy bottle I was asked to bring with me into another room and then sat me down in her office and read a script from an IPAD. Repeatedly calling Scott not by name but by the "practitioner" and saying not to ask any questions during the treatment. After her lengthy 'terms and conditions' statement was concluded, I did ask where my remedy bottle went and she replied it was in the other room to see how much I had used. Strange but I didn't ask about it again. However, I did ask why she didn't call Scott by name since I had been there before and met him and that it seemed so impersonal. She didn't have a response. She then put me in the treatment room where I waited at least 20 minutes. She then returned and asked me to come with her back to her office. She said that they (Scott and her) didn't think I was a "fit" and would no longer treat me. She slid a paper in front of me that was a page/section of the lengthy papers a client must sign and she had highlighted a section that said something about negative comments about the treatment would be means for discontinuing treatment. I asked to see Scott and she said no - I never saw him in this tiny office that day - always was behind closed doors. I had paid the full amount of $550 the first visit and she said because it was their decision to discontinue treatment they would refund $200. They kept $350 for nothing! After 6 weeks of diligently taking the remedy and then trying to make the experience more personal by calling him by name, I was denied service and even the opportunity to talk to Scott. I was warned and now you are, too! Ultimately, I found a much better ear acupuncturist for way less money and no crazy fees and charges - very kind, open, no locked doors, ask as many questions as you want, and did great work - check out Encircle Acupuncture (Bellevue and East Nashville) and stay far away from Franklin Acupuncture & Herbal Medicine.

The front desk personnel were very rude and curt! They were deliberately taking their time with…read moretightening and fitting glasses that were purchased at this store. Also, the prescription glasses were excessively expensive to be falling apart within weeks of purchasing them.3689

Great doctors and great experience. Very thorough exam and high level service. I love my new…read moreglasses!

Just got an email blast from them which is triggering this review:…read more Sterling Foster had the audacity to tell me that I shouldn't have an ultrasound done by my OB as it could lead to heart defects. Why on earth would you tell a first time mom that??!! I came in newly pregnant as I had back pain and needed some help. Instead, I walked away emotionally scarred. My healthy son was born in May.

Excellent! I've never been too much about chiropractic practices but I had a problem with my neck…read moreand I kept putting it off hoping it would go away. Finally, I went and saw Sterling Foster and he took excellent care of me and my neck is more flexible than it's been in years! I highly recommend this practice! They are of an upmost respected practice!

From the moment you enter the door the entire staff is warm and friendly and welcoming! The…read moredoctor made my son feel very comfortable and confident when learning how to put his new contacts in. Five stars all around!

We love Franklin Vision Care! She is wonderful and very detailed and very knowledgeable. She's…read moreincredible with my young daughter, making her feel comfortable and excited about her eye appointments. I trust her completely!

Am 66 with cervical neck degeneration and upper back issues. Over the past year and a half, Dr…read more Mason has gotten me pain free and more mobile than I've been in YEARS. I highly recommend his holistic approach and healing hands to anyone in pain that wants a healthy spine and daily mobility without a pharmaceutical approach! CClark - Franklin, TN

I went not this office in horrible pain! I had visited a different chiropractic office that…read moremisdiagnosed my pain, so I was very guarded. Well, they took care of me. I mean amazing care. They did X-rays and a full exam and showed me everything that was wrong (and right) about my spine. Gave me a full treatment plan. Set up everything through my insurance. Gave me several treatment plans. I started treatments a couple weeks ago. Two a week. I'm still in some pain, but have already found so much relief. I'm so glad I took a chance on this office! I wish there was a way to give a gold star above the 5 stars.