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    Compass Human Performance

    3.1 (15 reviews)
    Open • 9:00 am - 4:00 pm
    Updated 1 month ago

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    Hematoma post IV

    As I sit at my computer paying bills, I'm about to hit send on my credit card payment for last month. I'm still reminded almost daily with nerve pain from a botched IV during an Ozone session that caused a gnarly hematoma. I reported this negligence over email with the medical director of the clinic and had been subsequently dismissed completely as a bruise. I'm linking my IG post here about the ordeal as it fills in the details: https://www.instagram.com/p/CT3Mr3jMCLm/?utm_medium=copy_link I do NOT recommend this clinic. They are clearly money focused above patient care. I expected more informed consent which I did not receive prior to the procedure and also to meet with at least a provider to discuss why I was seeking out an ozone treatment in the first place. There is no feeling of patient centered care here. You will overpay for unsatisfactory service and might come out injured like me.

    Dr.Howard evaluated my mother's blood work and recommended she get 15 sessions of IV chelation. This is a *doctor recommendation*. I went ahead and signed my mom up to receive the treatments and took her in person the first three visits. We were then informed that prices of treatments would be going up, so we decided to purchase a package of the remaining sessions. My mother drives from 3 hours away each time to visit this office, and gets spoken to awfully each time (not by Olive, by the other two) because she has to remind them that she has already PAID for the remaining sessions. Thus, I wrote an email to their office (which I have attached a photo of) explaining that it is not my mother's job to remind them she's already paid with every visit. I also explained that my family is currently in a crises because of something awful that happened to my brother, so for this reason I would appreciate if they were nice to her when she visited next. Do you know what they decided to do after they received the email? Dr. Howard's wife decided to call my mother and CANCEL the remaining sessions, because I sent an email with dates of each session and when it was paid for. They're not only going against the doctor's recommendations, but they're actively jeopardizing my mother's health in the spirit of pure retaliation and vengefulness because of an EMAIL that listed DATES WE PAID FOR. I have never in my life seen this much unprofessionalism and I would go as far as to say that there's likely an ACTIVE racism issue that goes on here because they have ALWAYS had an attitude with her and she is a dark skinned Hispanic woman. THE ATTITUDE here has always been rude, but I put up with this so that my mother can get the DOCTOR RECOMMENDED treatment. Now that they have BLOCKED her from continuing her health treatments, (which I would go as far as to say is discrimination and likely illegal), I will be notifying the proper channels of their discrimination tactics and how they cancelled a patient's treatments because they didn't like my email. And they *explicitly* told my mother they are cancelling her treatments due to the email I wrote them. This is morally wrong and had their office staff simply been *nice* and had their dates and logs together, they wouldn't have received this email from me in the first place. Disgusting treatment putting a patient's health protocol in jeopardy.

    Went to see this Doctor and asked if I could record his lecture to me... he said it would be fine, but do not publish without his consent, which I never did... got a letter stating they would no long see me as a patient without any explanations- I have a copy of letter if you would like to see... please email or PM... Called today to ask why they would no longer see me and his wife, Kellie said they ran a background check on me which I have nothing on my record which would warrant them discontinuing my medical treatment service- NO FELONIES, ETC. At which time, Dr Fruitloop, Lee Howard, got on the phone and started yelling at me when I said that I would respectfully like to have funds refunded because my care plan he recommended would not be fulfilled based on his report of findings- I told him otherwise, I would post my negative reviews of his conduct; then he threaten me with his attorney blah blah blah- Also, let it be known the device his is using to do Ozone Therapy 10 Pass has lost its certification in Germany where it is manufactured-device name is Ozon 2000- I would not recommend EVER to use this doctor based on his Rude and Misconduct behavior- Please post your recorded conversation here Dr Howard, so the whole world can hear how you treat your patients-

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    2 years ago

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    4 years ago

    Compass has been amazing. We have never felt better. Thank you doctor Howard. Can't wait to come check out the new location.

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    5 years ago

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    7 years ago

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    7 years ago

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    Lee H.

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    7 years ago

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    Lee H.

    We are so glad you enjoyed your experience. See you next time!

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    6 years ago

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    Review Highlights - Compass Human Performance

    “Kelly has great bedside manner, and makes you feel as though you've known her for years.”

    Mentioned in 6 reviews

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    Compass Human Performance - ivhydration - Updated October 2026

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