I have a lot of trauma around medical experiences and this is the first doctor I've ever…read moreexperienced who listens and works with me. Vicky is a warm, knowledgeable, and HUMAN provider who expends every effort imaginable to be sure I can access medications and care. The new office is bright, airy, and open. There are some hiccups with admin because of the size of the practice, but I've always been able to count on Radiance through some pretty serious health issues. I am a chronically ill person and accommodations are never treated as an afterthought. Highly recommend if you are looking for an HAES provider, a chronic illness manager, or simply an understanding doctor who will listen to you.

DO NOT GO HERE. I could not possibly recommend this practice LESS. I have never had a worse…read moreexperience at a medical practice in my entire life. Because of medical neglect I faced from Vicky and Frances, I had a TUMOR in my knee go undiagnosed for five months. This was also after eight months of being on their waitlist. I was in so much pain, I was advocating for myself repeatedly, BEGGING over portal messages and voicemails for them to order me imaging for my knee, and was repeatedly left waiting for weeks on end only to be told no and that I needed to get physical therapy before I would be approved for an MRI. I finally was fed up as it got to the point I was in so much pain I couldn't walk, my knee was hot to the touch, and so swollen that I couldn't see my knee cap. I went to the ER and they said I would have to go to a sports med doc. I got a SAME DAY appointment with one (Dr. Adam Lyons at Still Medical Group was AMAZING). He called my insurance himself and got me an approved MRI the NEXT DAY!!!! Took five minutes. After my results came back and showed a tumor (not the ACL tear I thought it was) my sports med doc and both surgeons who ended up operating on me said if I had followed Frances' advice and done PT first I would have damaged my knee so intensely it may not have been repairable. Thankfully it was, but I am still dealing with ongoing chronic pain now as a result of how invasive the tumor was and how it completely took over my knee. Multiple times we were all emailed about how Vicky needed to take time off to focus on her health as she's recovering from long covid and to give her and Frances grace. I would have loved to...but then she would post photos on social media UNMASKED at crowded events. You're going to advertise yourself as a covid cautious practice, serve mostly immunocompromised and disabled folks, fuck off from providing them care, ask for patience and understanding because you have long covid... AND THEN NOT TAKE COVID PRECAUTIONS??? fucking INSANE. When I asked for a refund for the five months I waited for answers and appointments with NO help, I was given two months of a refund and never responded to again. No apology. No accountability. Nothing. These "doctors" should be ashamed of themselves and this practice should be shut down. DO. NOT. GO HERE. *Photo below of my MRI results so you can see just how invasive the tumor was.

I've gone to Dr. Geena Galvano for the last few years as both my general doctor and OBGYN for my…read moreannual women's check up. She's prompt, has a wonderful bedside manner, is super helpful, and overall is a great doctor. The staff here is friendly and I never wait too long. The office is nice and has comfortable seating in the waiting area. Overall it's a great spot.

Everything felt like a factory. You can tell the doctors are really tired here. Everyone that…read moreworked there had dead eyes. I don't blame the workers but the company. If you have actual concerns don't go here. If you just want annual and bloodwork go here but once again you are less than a number

Dr. Graziani is attentive, compassionate, and truly grasps the situation at hand. If only it were…read moreeasier to schedule an appointment with her due to her full schedule! Nonetheless, staying connected through the Jefferson My Chart online platform has been very beneficial. Dr. Graziani is prompt in responding, and the helpful staff at the Jefferson Art Museum office contribute to a fantastic team dynamic.

I think it's kind of weird to review a doctor on yelp. Yelp seems built more for subtly trying to…read morecommunicate your personality while giving pithy opinions on businesses. Doctors are, you know....people. You don't want to evaluate them with the callousness with which you might describte, say, a crepe stand. On the flip side, choosing a primary care physician is hard. You have to pick a random name off of a list and suddenly that person is you go-to for every question and ailment. Unlike the crepes, other people's opinions could be really helpful for longer than a few hours... Fortunately for me, Dr. Graziani is a great doctor, so I don't have to stress about the relative ethics of bashing her on a public website. She is kind, thorough, smart, and gets an extra star for being the first doctor in awhile to take an invested interest in my nemesis, migraines. I'd recommend her. I am recommending her. That's the whole point of the whole thing. (note: if you are considering making Jefferson Med your primary care location you should know that they are affiliated with the med school and you might have students watching and helping during your exams. if this weirds you out, skip the practice)

Today was not one of my better days emotionally or physically, and I came into my PCP appointment…read morefeeling completely burnt out. Before even seeing my provider, Stephanie Mackey, MA, made such a difference in my experience. Her patience, calm presence, compassion, and genuine care immediately shifted the energy of what had been a very difficult day. She took the time to get me situated, listened with kindness, and made me feel seen as a person -- not just another patient checking in. In healthcare, those moments matter more than people realize, and Stephanie's professionalism and warmth truly stood out. I'm deeply grateful for the comfort and reassurance she provided during a rough day. Thank you for having someone like her on your team.

I had a good experience with my doctor, but the front desk and office staff have been incredibly…read moreunresponsive and inconsiderate. I've been trying to get a simple form filled out for my employment onboarding and after nearly a month of calling and messaging nearly every day, I still haven't received it. Despite repeatedly explaining that this form is required for me to begin work, every time I call I'm told they'll "send a message" to the person responsible. Nothing ever happens after that, absolutely no updates, no follow-through, and no sense of consideration. As someone who has worked in healthcare, I would never put a patient through this. The lack of communication and basic respect from the office staff has been frustrating and honestly unacceptable. It's a shame, because the clinical care was excellent, but the administrative side is severely lacking.

I drive my friend to her appointments there. They treat her very well and always take care of her…read morehearing aid issues in a very timely manner. I would highly recommend them

They fit me in as a new patient for a same-day emergency appointment after I got a small amount of…read moretiger balm ointment in the corner of my eyelid and my eye was extremely swollen and inflamed. Everyone, from the person who scheduled my appointment, to the front desk staff, to the technician, to DiDomenico were exceptional in their skill, kind manner, and efficiency. The doctor was so impressive in her ability to diagnose the issue and provide treatment. At the end of my appointment she told me call if it didn't get better and the next day ( Friday before Memorial Day weekend!) I had to call and a technician communicated with her over the phone and she increased the strength of my medication. Given the timing of this incident I would have been in a crisis if not for the care that this practice provided to me. I can't thank them enough!!!!!

Went here for a year and experienced major medical problems after multiple laser procedure were…read moreperformed on the same day, which apparently is not standard of care. Do not recommend.

Went here the day before leaving for a two-week trip to South Korea because I planned on buying…read moreglasses overseas where prices are a lot better. When I first called, the earliest appointment available that worked with my insurance was in July. I figured I was out of luck, but the staff were incredibly kind and actually called me back when an opening became available so they could squeeze me in before my trip. I was so grateful. The exam itself was very thorough. Unlike some places I've been where parts of the visit are done virtually, I saw an actual doctor who took the time to do a complete eye exam, including dilation and a full evaluation. It felt like real healthcare rather than being rushed through an appointment just to sell glasses. I also really appreciated how clean and professional everything was. They still have a lot of their infection-control practices in place, including hand sanitizing when you enter and cleaning frames after people try them on. As someone who notices those details, I loved seeing that level of care. My only challenge wasn't really their fault. I have a gigantic head so finding frames that both fit comfortably and look good on my face is always an adventure. I didn't have much luck finding the perfect pair this time, but that's a problem I run into pretty much everywhere. Overall, a great experience from start to finish. Friendly staff, thorough care, and a clinic that genuinely felt focused on patients first and eyewear sales second. I'd happily come back.

I've been here 3 times since moving to philly and each time has been great. They don't have EMRs so…read moreit's funny watching them sift through little folders to find your chart, but everyone is exceptionally nice- starting with the very patient and friendly receptionist. Dr. Pervaiz takes her time with you during her exam and puts you at ease. What I really appreciated during my most recent exam was that we thought my prescription changed in one of my eyes so she increased the lens strength while testing my eyes. Then, she went back to double check my old prescription before deciding on increasing it. It's a good thing she cross checked because my old prescription was actually correct. They have a lot of options for glasses and work well with VSP (my vision plan). I would recommend this office to anyone looking for new glasses, contacts or an eye exam!

i was at my usual 3 month follow up, i had been seeing the same doctor for 30 years, he asked me if…read morei would talk to some wellness coordinator?, she asked me maybe 10 questions. the next day i got a bill for $300. after the usual insurance run around it became obvious they 2ould not pay for the ridiculous. i told them i would pay if they would tell me if she was someones relative, spouse, or wannabe. their response was: oh we'll resubmit the bill. the place is not a hosppital. i am tempted to file an age discrimination complaint, i have already found a much better doctor not affiliated with greedy jefferson.

Health insurance company. When those three words are stated, it nearly always comes with negative…read moreconnotations. In network, out of network, deductible, out of pocket, pre-existing condition, lapse in coverage, covered, policy, not covered, prior authorization, referral, medically necessary, etc. it's an unnecessary game of greed, codes, billing, pharma, lobbyists, hospital administrators, and politicians. However, there's an angel at Jefferson Health Plans, that radiates empathy, compassion, reliability, follow-through, authenticity, kindness, and attention to detail. The angel that Jefferson Health is blessed with comes in the form of a nurse care coordinator for their special needs unit, Janice. After contacting Janice, because one of my specialist doctors didn't appear to be covered under Jefferson Health, she called me at least eight times to follow up, check for updates, make calls to the physician's office, all over 4 business days. My last call from Janice was on my ride to the doctor, to let me know she had spoken with the office, and ensured that my appointment was covered. To the Executives and Board Members of Jefferson Health, if Janice isn't highly promoted, add recognized each year, you're mashing a "big mistake. Big. Huge!" to quote Julia Roberts in Pretty Woman. You have a rare commodity, with extreme value, character, and skills that cannot be taught. Since she's likely in a work for hire position, essentially, she's a free agent. Lock her down, and don't be shortsighted. To the other healthcare companies, let the poaching begin. I guarantee Janice is talent of star status.