I have been seeing audiologists for 25 years because of my tinnitus, and my first experience with…read moreDr. Jennifer and Dr. Joselyn last week was truly exceptional. The audiological evaluation was the most thorough I have ever had, and they even measured my tinnitus level -- something no one had done for me before. They recommended a tinnitus masking device, and it has worked wonderfully. It masks the ringing to the point where I can barely notice it, and it has helped me feel much more relaxed and reduced my anxiety. Beyond their expertise, they were incredibly kind, patient, and took the time to listen to all my questions and concerns. Dr. Jennifer and Dr. Joselyn are truly amazing professionals, and I am so grateful for the care they provided. Thank you, thank you, thank you!

I could not have been happier with my experience. Dr. Jennifer Eichert explained everything to me…read moreas we were going through the testing. I've never had any hearing test before and she may be feeling incredibly comfortable and well cared for. I also appreciated how easy it was to make an appointment and that I could do all the necessary paperwork before I got to the office. Highly recommended!

We had a great experience with the office. The entire team is warm and friendly. We had some…read morechallenges with the hearing aids at the start but we were able to get everything resolved. My husband can hear again.

Their service is excellent. Ms. Tammy duarte listened to my issue on hearing aids, gave all…read morepossible solutions and suggestions.

I received my first set of hearing aids a year ago and had a great experience. Holden Brito-Baker…read morewas nothing less than professional, kind, and caring. He explained everything, made adjustments, and helped me get over first time jitters. I've got an upcoming appointment with him and am looking forward to it.

The reason I was at this office was a referral from my medical provider because they did not have…read moreany earlier appointments and vendored out the service to HearUSA. I will assess my impressions and factual events of my visit to this office. I have gotten out of practice of checking an organization on yelp prior to going to a company and after the fact, has noticed this office has a very low rating. There are other HearUSAs in area with much better ratings. Parking was very convenient, ample spaces. The office was pleasant, good seating, uncluttered and the person at the front desk was polite and professional. While filling out the forms another staff member came in to assist the front desk person with the computer/program (unsure which) as the office was having technical issues. Upon completing the paperwork, Claudia Morales - Hansen, the technician who would be conducting the hearing assessment was nothing less than professional and personable. She explained everything she was going to do and began the process. Just about the time we were ready to begin, a very loud gentleman entered this booth, already occupied by myself and Ms. Claudia announcing, "Supervisor" and proceeded to remove my left earplug to reinsert it painfully into my ear. In my opinion, whe Ms. Claudia placed the right and left plugs into my ears it felt fine, and well placed. Needless to say, I was appalled at his entrance and the fact that he seemed to "undermined" Ms. Claudia's role. He then left the booth/room as abruptly as he entered. Long Story short, Ms. Claudia graciously proceeded explaining she was an "apprentice" and he was checking her work. I am a 30 year Human Resources professional and have never seem such a rude, insensitive supervisor. In my opinion he performed poorly, hurting me in the process. He needs more training on how to supervise and customer service. I now understand why their company ranks so low and I think Ms. Claudia deserves an apology from Mr. HOLDEN BAKER-BRITO.

After a week and a half of trying to make an appointment and leaving two voicemail messages, the…read moreoffice did not return my call. Their outgoing message says their office hours are Monday - Friday from 8 am to 4 or 4:30 pm. When I finally reached the office and spoke with Vanessa, she offered excuses for why no one had returned my call. She mentioned that she had been out of the office for some time caring for her disabled child and that her colleague Sophia was very busy. Vanessa made it seem like she was managing the entire office. I wonder how a company can function with such inadequate staffing. Vanessa asked what tests I needed to have done. I explained that my Approval for Request of Service listed six tests and that she should have received my insurance carrier's authorization with the tests listed. She put me on a brief hold to look up the information on her computer. When she returned, she informed me that they could only perform two of the six tests, and two of the tests were the same but had different codes. After almost two weeks of trying to schedule an appointment, I now need to return to my doctor for another referral to complete four of the requested tests. I wouldn't say Vanessa was rude, but she had an attitude and seemed indifferent for a customer relations representative. A person with that attitude would never work for my company! I'm uncomfortable with this company conducting my hearing test due to poor office management and lack of sufficient staff.

I don't write reviews but this time I cannot stand this Sophia Rodriguez , she is rude, impolite…read moreand not pleasant to the highest level. She is not caring. I took my 89 year old mother for her hearing aid appointment and she's not accommodating at all. She lack communication skills. I would not recommend her at all. She has an bad attitude. There are many audiologists in town. Find someone else. She is NOT NICE !!!!!

This review is solely on the interaction with several staff members via telephone. I had called to…read moremake an appointment and was told I'd get a call back. I got a call back and missed the call so I returned it. At this time the person who called me could not be found so I was placed on hold for several minutes, after about 10 mins I was told the person went to lunch. I asked if someone else could assist me, so I was placed on hold again. When someone else got on the line I was told they could take a message. At this point I'm getting upset because I've been holding for about 30 mins now and all I need to do is make an appointment ( I guess no one else knows how to). Well I left a message and no one returned it, I called again and then they couldn't find the insurance authorization so guess what! I was put on hold again. Even after saying I had the authorization in my hand and can give them the info, the person on the phone proceeded with putting me on hold to look for their copy. Oh my goodness what a mess. End of story I never made that appointment and called my insurance to send me elsewhere. If this was the process to only make an appointment I don't want to imagine the process of actually being seen here.

They are really nice at this office. My first appt was March 7th 2024 the Dr was very nice and…read moreexplained everything to me my hearing and he told me about molding my ears for the hearing aids. I went back May 7th to pick up my hearing aids they came back faster than I expected. The nurse that gave me hearing aids explained everything to be about the hearing aids and she put the app on my phone she was very helpful to me my first hearing aids. Ty sound solutions for the great service I received Sherry A

This place is great. The atmosphere is very comfortable and welcoming. RENAY at the front desk was…read moresuper friendly and more than helpful getting me signed in. I went in to get ear in impressions for some new in ear monitors. The whole process was quick and easy. I will definitely come back again when I order some more.

Met with Dr. Dekriek. Not only he was very friendly, but also a knowledgeable specialist who cares…read moregenuinely about his patients. Thank you!

Super nice staff whole family's been going here for years. My daughter drives from Yorba Linda all…read morethe way over to Cypress to continue getting services from this eye doctors

I needed a New pair of Progressive /Transition glasses ASAP!!! It's a small business which I…read moreLoved!!!!! The minute you walk thru the door you're acknowledged and greeted with a smile!!! I was helped by Margarita who's Personable, Friendly and Excellent taste in helping you pick the perfect pair of glasses!! I brought hubby with me and I ended up purchasing the First frame he picked!!! I went on Dec 27th (Sat) and was told with the Holidays it would take approximately 2 weeks!! I received a txt from them on Jan 2, 2026 my glasses were ready!! Picked them up on Monday Jan 5th and VERY HAPPY with them and will be returning for a single vision pair!!! BYE LENSCRAFTERS!!! Hello Advantage Eye-care!!!!!! If you want Top Notch customer service and glasses that look great, don't break your bank acct- GO HERE!!!!!! 5++++++++++ ‼

Dr. Kurt Nofziger is a truly exceptional physical therapist. He is incredibly intelligent,…read moreinsightful, and clearly a master of his field. He is an expert in what he does and has outstanding clinical skills. What really stands out is how well he explains things. He makes everything easy to understand and takes the time to ensure you feel comfortable and informed. He is very kind and calm, which immediately puts you at ease. He honestly should be a professor with the level of knowledge and clarity he brings. He truly knows how to help and guide his patients toward real improvement. A true expert in physical therapy and someone I highly recommend.

The blond female therapist that works here is very rude and unprofessional. She does not know how…read moreto control her temper and abuses the clients. She yells at them, she humiliates and embarrasses them. She puts people down and verbally attacks them for no good reasons. Nobody should put up with these kind of abusive behaviors and harassment. Her level of competence is average at best.