Glad I called! i had a sudden (mild) loss of hearing hearing in my left ear. I Googled the…read moreproblem and determined it was something I should see a Doctor. I didn't know where to start and was directed to this Urgent Care ENT Institute and was able to get an appointment the same day. Wnet in, got a throrough exam and treatment started. Had I waited, the results could have resulted in a permanent hearing loss! Don't wait!

Josephine Diaz PA is a fantastic provider. I left the practice due to an insurance change but…read morereturned even though it was out of network (because it's so hard to find a provider like her). I'm a nurse at an accountable care organization and work with lots of primary care providers in CT and MA. She is truly among the best. Josephine is extremely knowledgeable, thorough, and proactive. She listens to her patients and genuinely seems to care about their well being.

You have to watch yourself and your health problems here…read more Place has outgrown ability to depend on them. If you have a chronic problem they just push you off to specialists who are fully booked. There's no more personal care here and actually seeing a Doctor is a pipe dream. The practice places income over care imo. They have a current lawsuit in place for not treating a patient properly according to Google. This is business only now it seems. Sad ,as before they moved, it was a quaint place for medical care and everyone knew your name.

I recommend not going to any Refocus office. They charged me a separate charge to give me a…read moreprescription for my eyeglasses - no other eye doctor has charged me extra to do that since that is the point of me going to the eye doctor. In addition, they somehow billed my insurance using codes that resulted in me having additional charges not covered by the insurance. Again that has never happened at any other Eye Doctor I have ever been to. I believe these issues may be due to dealing with a large corporate structure instead of a local Eye Doctor's office. ReFocus in a corporation buying up local offices and consolidating billing and policies such that they extract more money from patients while providing poor service. I called them to see if they would address any of my concerns before posting this, but I could not even get anyone on the phone who had any authority to help me in any way.

I received excellent care. Through their efforts and diligence they were able to notify me of a…read morecondition that needed addressing before it could get worse. Couldn't thank them more

Dr. Solinsky is excellent and the office is well-managed!…read more Such a thorough check-up and any issues are thoroughly explained.

The medical experience has been fine. But the Patient Portal DOESN'T WORK for my wife or me. Our…read moreaccounts have been blocked. Numerous phone calls and email links to reset passwords haven't helped. We can't see detailed bills of what we are being charged for, and we can't pay bills online either. The multiple level automated phone answering system doesn't offer a solution- just unrelated options. We want to see a detailed patient history but cannot access any records. I would like to try re-register as a new customer to start over but that option isn't offered either. Followup customer service should be more user friendly online..

I have been a patient of Dr. Alpert for over 35 years. His office has always been very efficient…read moreand the staff friendly. He has Dr. Wong taking over his practice as he will be retiring soon.I had my exam with her today and she was excellent! I will miss Dr. Alpert and wish him the best of health and happiness.. he deserves it!!

My daughter and I just switched eye doctors, and based on his good reviews, we chose total vision…read moreeyecare, and Dr. Alpert. The first thing I noticed, upon walking in was how spacious, clean, and not crowded the office was. Our appointments were back to back; The women working at the front desk were both personable and helpful. We waited maybe five minutes each to be seen...not long at all. I was impressed especially by the technology in his office because my previous eye doctor did not have anything like this. I felt like I was at an arcade, with all of the different machines meant to measure my vision. It seemed like a very thorough exam that didn't just rely on what I said but actual computer technology. I don't know about you, but whenever I'm getting my eyes checked, I almost feel like it's a test and I might be answering it wrong. I felt like the various machines prevented me from second-guessing myself. Dr. Alpert himself was very friendly, personable, and asked multiple times if I had any questions about anything we were discussing. For many years, I had gone to a different eyecare center and would get a prescription and then buy my glasses online. Based on his very thorough exam, and recommendations from the doctor, we went with eyeglasses that did cost a significant amount more than I'm used to paying. However, I do believe that we will get what we pay for when they come in, which is expected to be in the next two weeks The young man who helped us pick out frames was very patient as I couldn't make up my mind. I appreciated that he pointed out some frames that were on sale for us since I was buying two pair and we do not have insurance for them. I really like supporting a local doctor who isn't part of a big fancy conglomeration and I look forward to staying with this practice for many years to come. I just had a really good feeling there today.

Dr Alfidi and her nurse assistant are excellent. She super up to date on weight loss, healthy…read morelifestyle and overall health. Shes amazing. Karen Kruger

The APRN Izzo seemed good. Different APRN each time and do not recall meeting with a physician…read more Some (not all) of the staff are aweful. If you are looking for an advocate for a health issue, this is not the place. Lab results took a month to complete, when I was told that they would likely take about 4 days. They were not willing to reach out to the lab. They were not willing to retest and send to a different lab. To them this is a job, not a passion. After being ill for over a month and coming in twice, with no progress (no new tests, no new medication, no ideas). The third time, I was late exactly 10 minutes because I was printing lab results that, had finally, just arrived (after approx 1 month) and I knew that they would not have them, and I thought it would be helpful to bring them. I was told that they have a late policy and could not see me. There was no one else in the office.

My 93 year old mother had a small stroke 3 weeks ago. She came home from the hospital and she said…read moreshe could not hear very well. I called Ellie Kartsen and she said to to bring them right down and she would be able to look at them. I waited in the parking and within 20 minutes she cleaned the aids and my mother was able to hear again. Great service with a smile. My mother had a set back from her stroke and she back in the hospital again and she was sent to a rehab facility. When we called the rehab facility about bring up batteries for her hearing aids, they said she only had the right not the left. Again I called Ellie and said the hospital lost the aid and we needed to order another left. She said it was not so easy to order one without her coming in for testing and that was not possible at this time.Ellie called the factory and was able to pull off a miracle and ordered another hearing aid for my mother. Ellie has gone above and beyond with her professionalism, service and compassion for her patients.

This place will let you rot before they see you on an emergency basis. My husband has been a…read morepatient of this practice for over 30 years when Dr. Weinberg started the practice. One day he had an acute bout of dizziness, loud ringing in his ear and severe nausea. I called the office to see if I could get him in. I told them his symptoms and stated how sick he was. They then told me that he could not be seen for a little over a month and a half. That he needed to have a hearing test first. I said he can hear just fine,, this is an acute thing and can a doctor at least look in his ears?! The woman on the phone said NO it is standard protocol to have a hearing test first to determine the cause. She then said to go to a walk in clinic. We had no choice so that is what we did. They basically gave him pills for dizziness because they were not equipped to check him out like an ENT doc would. His symptoms subsided a little over the course of a week, but he never completely got rid of the dizziness. Three weeks later it happened all over again. I called again and said he needs to be seen because this is twice in less than a month that this has happened. Again she said we have no openings until the appointment which was still over a month away. Complete lunacy!! Then four days before his appointment that we waited so long for, we get a letter in the mail stating that we needed to call them because they needed to reschedule the appointment!! Fist of all,, they couldn't call us? They send a letter for us to call? When I called, she said that they had to reschedule do to being down to only one audiologist and it was yet another month before he could be seen!! I said what??!! Really?! You let your patients suffer this long?? And now even longer?? I then said to the receptionist to completely take my husband off the list and also as a patient and that I was going to find another ENT office that cares about their patients. And I did. And they got him in in two days. What doctor cannot even take 10 minutes within a two month span to even check their patient's ears? This was a complete waste of time on my husband's part feeling awful for almost two months straight. And nothing but complete aggravation on top of it!! I would give no stars if I could. Go find yourself a more caring office.