It takes a lot for me to give one star. I know that yelp can make or break a business, especially when there are not that many reviews. But I cannot in good conscience give more than one star for this terribly unprofessional establishment. I hope the owner reads this and changes for the better.
Why we made our appointment here: because it is the closest massage establishment to our home.
The Masseuses: We made appointments for a couples massage and upon arrival there were only two employees total on site. One of the masseuses, Crystal, had her 9 or 10-year-old son on site and a second child on site. One or both of them were very rowdy and loud throughout the duration of our couples massage. They even entered the room while we were unclothed three times to communicate random things to their mother during the massage. There were the only two employees there so when a man came in for a massage, Crystal left the room twice: once to tell him to come back later and again to tell him that she'll be right with him.... both times well during the one hour massage.
The massage itself: the quality of the massage was sad. The masseuse was young and strong. She asked me if I wanted a light, medium, or hard massage, and I answered, "hard." She did not seem to have much trouble and was very energetic even after the hour massage. Why was it subpar? Well sometimes, when massaged by a female, it doesn't feel like a female. It just feels like a masseuse. But Crystal's fingers are small and bony. Her massages feel pointy and pinched. It was not pleasant about 50% of the time. It was pleasant about 5% of the time and "not terrible" the rest of the time.
The service: They didn't seem to know what they were doing service-wise. It was quite haphazard to get us set up. My husband's masseuse didn't speak any English. I asked for her name and she looked at me blankly and smiled. I had to ask her three times before she told me "Jennifer."
The noise: the masseuse's children ran around constantly. The sound of their stomping feet were louder than the music playing in our room. They entered our room three times to speak to their mother. Once to give Crystal her phone when it rang and twice to say random things to her in mandarin.
The forced tip: I usually get a massage around once a week. I fully understand how gratuity works. However, Crystal actually rejected our proposed tip amount, doubled it, and asked, "okay okay?" And smiled big and energetically. Exhausted at this point, we just kind of looked at each other... and then she just swiped!! In order to avoid and altercation, we just left. This is a service industry, and she did not speak English very well. And she was young. We didn't want to explain to her why we only wanted to give 12%tip instead of 25% ...... and since she already swiped... we just left.
The price: $50/person regardless if couples massage. read more