Shout out to Jailyn for consistently providing amazing waxing service, for her time management, and…read moregenuine customer service. She's always gone above and beyond, which I value every time I come to see her. Keep up the excellent work!

This review is based solely on management of the Westport EWC. Violet is an amazing waxer and I've…read morenever had issues with her. I've been coming to EWC for 15+ years and since new ownership of the Westport center, it's increasingly become worse at customer service. I had an issue last Friday where part of my appointment was given to another customer. I had an appointment with my waxer from 5 weeks prior. She wasn't in for that appointment so I rescheduled to the following week. When I arrived, front desk said she wasn't in and I'd have to use another waxer. I grudgingly agreed and then I saw my waxer. So, basically, the front desk lied to me. They agreed that I could see my waxer but only for 3 of my services, not the fourth. I had to see a different waxer for that. They put me in with someone who as only been waxing for a month and left more hair than she removed. I didn't notice until I was home as the light in there is terrible. I have left 4 messages for the manager and have received NO response. When I called again today they said, she'd get back to me in the next week! It's already been a week. The customer service there is awful. Update to my review. The manager, Tiffany called me today and was extremely professional and helpful. Hopefully she can impart some of that good customer service to the front staff and they can feel better empowered to make decisions that are at their customer's best interest. Thank you Tiffany.

Had micro-needling performed by Aleks, who is wonderful and takes the time to explain the…read moreprocedure. Great facility and staff. Highly recommend NBW!

I suffer from chronic migraines. And when I received an email from New Beauty & Wellness that…read morereferenced Cranial Sacral Therapy (CST) which is 'light touch' treatment for those with pain, stress, prior injuries, I booked immediately! And splurged for the 80 minute session. The next day I walked into the spa and was impressed with ambiance. However, that's all I was impressed with. Went downhill from there. Was taken almost 10 minutes late for my appointment. Then the person who worked on me took another 5 minutes or so to give overview of treatment as well as get my reasons for being there. The 'light touch' couldn't have been more literal. And it was more of an 'energy' Session in my opinion. And to top it off, she finished early. Major disappointment, Waste of money and time. While that was just one experience and treatment, I do remain skeptic. There is a new location in New Canaan. I'm likely to go there instead and perhaps I'll have better service.

Myself and my daughter have been going to Rachel for 10+ years. Her work is amazing and she is so…read morefriendly. We've both moved away and now I'm booking an appointment and coming in from Albany NY. No one else is worth the time or money. GO!

Rachel is amazing! She finally put an end to my lopsided eyebrow woes! She is gentle and quick, and…read morevery thorough! I always leave smiling and laughing from the boost of self confidence!!

AMAZING EVERYTIME!!!!! The place is super clean, and the…read moreteam is so patience and kind. Talk about attention to details - they do not miss the mark.

Worst facial I have ever gotten. I called to schedule an…read moreappointment at the $75 I saw on the website. They called to confirm the appointment and then they told me it was going to be a minimum of $135+++ I kindly said no thank you I'm all set. They called me back 15 minutes later and said they would honor the price. The aesthetician wore latex gloves the entire time that were a size too big at her... so the only thing I could smell was latex in the sound of that rubbing up against my face. I'm pretty sure she just used soap and water. I asked for a deep cleansing facial, she "cleansed" my face for no more than 2 minutes, max. She was washing my face, rinsing out the washcloth a bowl of dirty water that she had removed the scrub from. She would leave the room for 5 mins at a time and in the salon, the owner (?) was walking around talking on speakerphone... the least relaxing environment I have ever been in. I paid to have a face mask put on, it would've been a heck of a lot cheaper if I did it at my house. Finally, I went to check out and there was a miscellaneous $10 charge. There was no mention of "additional charges" when I was on the phone yesterday discussing the price. I think my skin looked better when I walked in. Super unhappy, would absolutely not return.

Alda is AMAZING! She is professional and the process was the least painful I have ever had. Her…read morespace was gorgeous and the bed you lay on was very comfortable. I was traveling through CT and really needed sugaring. She was very responsive to help me get an appointment last minute. Thanks Alda

I never thought I'd consider hair removal a fantastic experience. After a visit to Celeste Body…read moreSugaring, I can say with conviction, this is the best place for hair removal. When you're dealing with "sensitive" areas of your body, comfortability is key. Alda (owner) was so professional, yet warm and approachable- like one of those rare gems you feel instantly at ease around. Her attention to detail is unparalleled-- there was not a single hair left! The entire process was quick, efficient, and delivered very desirable results. The pain was moderate but 75% more tolerable than conventional waxing. Since sugaring is far less damaging than hot wax, the redness subsided within minutes. Also to note: the space is clean and chic-- 2 adjectives I just adore! If you're looking for a better way to get smooth and hairless skin, DEFINITELY visit Alda!

Jill, at Effi's Salon, is an excellent hair stylist! She really listens to what you hope to…read moreaccomplish. The salon is warm, modern and welcoming.

My whole family has been going to Effi's for 20+ years. We love the staff, the services and the…read moreoverall experience and of course Effi herself.

Kia is the best! Quick, clean, and booking is easy online. I won't be going anywhere else for…read morewaxing from now on.

Been going to Kia for some time now for a wax service, have to say she is very precessional. Kia…read moretruly takes pride in what she does and makes sure everything is perfect be she lets you leave