I've been to Hazel twice now. I initially had a consultation and told her I wanted to cover my grays. She told me all the options such as rinse, Demi-permanent and permanent and told me the pros and cons of each. She didn't try to force anything on me and let me decide. She clearly explained what to expect when I chose just a color rinse and sure enough the outcome was exactly what she said it'll be. During my appointment I also told her I'd been cutting my own hair for years and wanted to keep my length but get rid of as much split ends as possible. She did exactly that and didn't cut too much. I felt like she really listens to what you want and delivers. It made me feel comfortable going shorter the second time and trying a new style. I have tight coily type 4a-c hair and hadn't gotten my hair professionally straighten in over ten years so I was so happy that my hair turned out straight and the second time it lasted it lot longer. I love that she roller sets me first and then blow dried and straightens it. I didn't have any heat damage. Ultimately I love her salon and the experience. It's so relaxing I want to fall asleep. And she keeps the doors locked so not just anybody could walk in. I think anyone that has had bad salon experiences would feel relief knowing that Hazel is a stylist you can trust and you and your hair are in good hands. read more

My Experience at Hazel Hair Studio - Rochester, NY I was a client of Hazel Hair Studio for about a year, going back and forth for full sew ins, and I never knew there were any issues until recently. I reached out in a fairly long text asking a few simple questions about possible changes I wanted to make to my hair for my next appointment. All I asked was whether she offered closure maintenance or replacement at the client's expense if the closure started pushing back while the rest of the sew-in was still intact. I also asked if she had my previous hair information on file so I could determine whether I needed another bundle. I had taken a break after my brother passed away, and this was my first time returning. My intention was simply to communicate my preferences and make sure we were on the same page before spending another $800 or more on my hair. I even use humor and emojis in my messages to help convey my tone. I wasn't looking for an argument or trying to make things difficult; I was asking reasonable questions about services she offers. To be fair, there were a few times in the past when I asked her to make small tweaks. I believe there were approximately two adjustments, along with two specific preferences regarding the lace closure and the hair net used during my sew in. Nothing unreasonable or outside the scope of her work. During my last appointment, she also plucked way too much hair from my closure, which affected the look I wanted. Looking back, I can't help but wonder whether these previous requests had something to do with how things eventually unfolded, although I can't say for certain. The point is that I wasn't asking for anything out of the ordinary. These were basic preferences and adjustments related to a service I was paying hundreds of dollars for. Her response to my recent text was to apologize for the inconvenience, tell me she didn't think she was the best fit for me, and send me a list of other salons. Honestly, I was shocked. After being a returning client for approximately a year, I never expected to be dropped simply for asking questions about my own hair. When you're spending $800 or more on a service, you have every right to communicate your preferences, ask questions, and discuss options before booking. Professional communication should go both ways. If she had concerns, I would have appreciated an actual conversation rather than being dismissed as a client. What makes this experience even more disappointing is that I had concerns about previous appointments, too. On multiple occasions, the blow dryer was held extremely close to my scalp on high heat, causing me pain. During my last appointment, I actually said "ow" and moved away, but there was no acknowledgment. I was also poked with the sewing needle while my bundles were being installed. These experiences left me questioning the level of care and attention I was receiving. I also often felt there was very little effort to engage with me during appointments, even when conversations were happening with other workers in Spanish. I understand that people can speak whatever language they are comfortable with, but as a paying client, I sometimes felt left out and disconnected from the experience. I can't speak to her intentions, but the way this situation was handled left me feeling as though my business was welcome as long as I stayed quiet and didn't ask questions. I've had long-term hairstylists before, and I've never experienced anything like this. My previous stylist and I were very close, almost like family, and we could communicate openly about my hair without it becoming an issue. I understand that not every stylist and client will be the right match, but there is a professional way to communicate that. After sharing my experience, I also heard from others who said they had experienced similar treatment, which made me feel less alone in what happened. And yes, I did send a follow-up text expressing my frustration because I was upset about how the situation was handled. I'm not going to pretend otherwise. However, my original message was simply about my hair, my preferences, and the services I was considering booking. Thankfully, I've found someone who can travel to me and give me the look I love, and I'm moving forward. Honestly, I'd rather find a stylist I feel comfortable communicating with than continue paying someone when I no longer feel welcome. My advice to other clients: Never be afraid to ask questions about your hair or communicate your expectations before spending your hard-earned money. You are free to run your business however you choose, but clients are equally free to share their experiences. I wasn't asking for special treatment, unreasonable demands, or anything outside her line of work. I simply wanted to communicate about my own hair. This was my experience, and unfortunately, it was not a positive one. Do better! read more

Hazel Alexandra Hair Studio - Hazel's response after I texted her inquiring about my hair before I rebooked. - Hair Salons Near Me - Rochester, New York

Was a great experience at hazel Alexander hair studio loved my hair style very friendly and clean atmosphere! I highly recommend this location to anyone looking to get a good blow out flat iron done! read more

Hazel hair products are amazing and she's a beautiful person inside and out. I would trust her with my hair. Hopefully soon I'll be ready to make my appointment & have her do it. I'm glad she's still around and doing her thing. read more

Can I just say, hair priestess?!!! Hazel's salon is so quaint! I love the fact that she is by appointment only bc this allows me to know exactly when I'll be in and out. She makes booking extremely easy and is punctual with her appointments. Her prices are great and her work quality is amazing! I've been a client for 15 years (she has worked at previous salons prior to opening her own), and I love the way she styles and preserves a healthy hair approach. She listens to your wants and needs and gives you ideas based on styles and treatments needed for your hair. I also take my six year old daughter there for treatments and styles as well. She is familiar with all hair textures, which is such a benefit! Her fingers are magic, her products are great and work quality shows for itself! I definitely recommend booking with her! read more

Hazel did an AMAZING job on my hair. I have combination 4a/b hair and came to Hazel for a deep condition, trim, and blowout. I had been looking for a permanent place to go while I am here in NJ. I tried another salon close by from a friend recommendation but their prices were not worth the work. Hazel beyond SLAYED my hair. I had major product build up when I can in and now this mane is tamed, full of body, and shine. Communication with Hazel before and during the appointment was amazing. She was sure to text me back promptly to schedule my appointment and made sure I knew where I was going sine I am new to the area. During my appointment, Hazel made sure that my hair was done to my liking (e.g., full of body or flat, curled or bumped, parting, etc.) I arrive 10 minutes early and she was able to take me right away. I was in and out in about 1 hr and 15 minutes. I love speedy service! She took her time detangling my hair and used the hooded dryer as the primary source of getting my hair dry (much appreciated as I cannot stand the heat of a handheld dryer for too long). If you are looking awesome hair care, definitely come see Hazel! I have found my permanent hair home in NJ. Thank you, girl!!!! read more

Hazel is great and I'm really happy with my whole salon experience. I texted her and made an appointment, and she was ready for me as soon as I walked in. I love that I don't have to wait! She's very professional, you book your appointment and she reserves that time for you, so no waiting around blowing the day in the salon. I came in for an ombré balayage highlight and blow out and I was soo happy with the end result! I told her how I wanted my hair pressed and styled and man did she deliver. So first, she sat me down immediately, we went over what I wanted and what I was comfortable with, I showed her some pictures, and she explained to me what I should expect, since this was my first professional color experience. The whole process was quick and easy and I was comfortable the whole time. And I think her prices are super fair. I had an amazing experience and I'll definitely be recommending her to all my friends and family! I'm so glad I found her!! If you're looking for a new stylist, look no further. ** Also, as a tip, street parking next to the salon was easy, (I don't imagine it being too crowded), and there's some pretty good/cheap Spanish food right across the street if you're going to be sitting under the dryer for awhile. So the location is convenient. read more

Hazel Alexandra Hair Studio - Balayage ombré highlights :) - Hair Salons Near Me - Rochester, New York

Hazel is very efficient and quick and amazing with hair! She was very responsive before the appointment and answered all my questions patiently. I had to get hair extensions for an event, and since I'm not used to the whole process, I was nervous and a little worried about how it would look and how I can manage the extensions. She made it all very easy! And she made it look amazingly natural by cutting layers in the extensions to make it look like a natural extension of my own hair. read more

If I could I would put a 10 star. She is beyond a a great hairstylist always going above and beyond to accommodate her clients.i have been going to her for over 5years now & I never leave disappointed. She makes it go by so fast & enjoyable. Thank you for always coming through even when it's last minute , YOUR THE BEST :) read more

Hazel is god sent. She promotes healthy hair. I had issues with breakage when I first became her client and my hair has grown longer and fuller. She is always on time for appointments. The entire sew-in process takes less than 2 hours (braiding, installation and styling). She is very flexible and has competitive pricing. read more

Hazel Alexandra Hair Studio - Hair Salons Near Me - Rochester, New York

Hazel was so great! I have 4C natural hair, which she handled with care as she lightly detangled my ends and braided my hair without excessive pulling. I really love the sew in! The tracks were laid flat and the part she made in the silk closure makes everything look more natural. Lastly, I was on time for my appointment and so was she -- waiting and ready for me! I will be going back for sure. read more

LOVE HER! Hazel did my first sew in ever a couple years ago and it was a great experience. My hair grew so much. I bought hair from her and now it's the only hair I wear because it's such amazing quality. Overall she does it for a great price and she will have you in and out within 2 hours! Highly recommended read more

Hazel is, by far, the BEST! She's knowledgeable, professional, and her hands are MAGIC!!! There are very few people I trust to touch/style my hair but I've seen Hazel for the last 4 years or so and she does wonders each and every time. More than that, you can easily see that hair is her passion and she will never leave you disappointed. She's a must see stylist, most definitely! read more

Hazel is a wonderful professional hair stylist , she delivers nothing but excellence when it comes to her clients , she will make you look beautiful for any event, I have very thin fine curly hair and her expertise with all types of hair makes her the perfect hair dresser. From blow outs , wash and sets and hair extensions she won't disappoint you when it comes to handling your hair. I believe amongst her expertise her professionalism and respect for her clients is what makes her stand out. Highly recommended to all. read more

I must say Hazel is amazing! This was my third time getting my hair done with her and I'm more pleased every time

I just want to say thank you to Hazel my hair is flowing and gorgeous. Thank god for the internet that is how I found Hazel, I felt welcome in this shop and I will return. In and out and loving my hair a 10 all the way read more

Hazel had me in tears before I left. I have 4c very dry, curly and tightly coiled hair that tangles if you look at it. The shrinkage is ridiculous. This always causes me to be skeptical of getting my hair done in a salon. I was shocked at how soft and manageable my mop was when she was done. I came in thinking I was going to have to begin my hair journey all over again and get a big chop. Hazel took care with my hair from the time I sat down until the time I left and said nothing but positive things. Re-enforcing the fact that my natural hair was good hair. This is the first salon that I have gone to that I did not feel ashamed of my natural hair. Ta hat I did not feel the need to apologize for the extra care that needed to be taken in handling it. Hazel took her time and did not damage my hair. I felt like I was truly being pampered. Thanks Hazel you rock. read more

This review is over due! However, it worked out bc I really got to see how my hair held up and I can give an honest review. With that being said, if you have not gone to hazel Alexandra for hair you're missing out! 1st her prices are fair, she took the time to go over different options and how I should do my hair based on my needs. Also she does amazing cuts! Everyone keeps asking me about my hair and telling me how good it looks! She's super talented at what she does and you can tell she has a passion for it! read more

I just got my hair done with fusion extensions and Hazel was amazing!! My hair came out perfect everyone has been complimenting me on it. She is so sweet and so talented. Everyone in the salon was so nice too it is a great environment. She was very patient answering all of my questions ahead of time and my hair looks the best it has looked in years!! read more