Russ was very helpful in the purchase of a new 2025 CFMOTO 450SS. The process was pretty simple and…read moreI would recommend them to friends.

Best customer service in Medford Oregon out of any motorcycle shop there. They answer their phone…read moreand are happy to help. Carie checked on an item for me. They didn't carry it . I'm from out of the area and she even recommended the other shops . I said no thank you one shop lately is closed on Saturdays randomly and the other shop says they are busy leave name number . I appreciate the excellent customer service every time we go into their store! They greet you and all the guys behind the counter are great they take their time helping my husband and myself as well! Even when they are busy they take the time to say I will be right with you .They All have 100 % customer service ! It's great to hear a smile in a voice even though you can't see it! Honest and friendly doesn't get any better than that! :)

Will never be back! Nasty woman at the front counter! She was both rude on the phone and in person…read more I have never had a business treat me with such disrespect and rudeness as was with this place. I would advise you to take your money and business elsewhere!

Brought in a stock kawasaki prairie 650 4x4 that had top in issue wouldn't run right after about…read more30mph did a carb kit didn't fix it. Then Gary who is owner stated he thought it was fuel pump? Replaced that no that wasn't the problem. So he said let me replace intake boots on both carbs nope that wasn't it either! He even adjusted the valves so he said the guy is a little quirky four weeks went by finally picked it up and he starts rambling about gas being in my crank case and said he didn't know how that happened but it won't happen anymore? So took it home changed my oil and filter then rode it run exactly the same nothing changed still won't go over 30mph $820 out of pocket! So I give him a chance to make it right nope basically said he's done couldn't figure it out gave up! No I have an oil leak that wasn't there and a bike that still has no top in! and he said I was quirky and not a good customer from the start because I guess I ignored his wife LOL! WTF! I'll never step foot in that place again what a joke!!

After a ride to work, I noticed a past-bald patch on the rear tire of my motorcycle. Since I…read morerecently moved, I don't have any equipment to take my tire off. After calling around a bunch of places, Specialized Powersports offered the lowest price to replace the tire. After getting the new tire shipped in, I called them on the day of, brought the tire and my bike in, and they had it done within an hour. They even oiled the chain for me! They were incredibly nice. Though, did use some sarcastic humor to keep things light. But 10/10, I will come back to them again.

I had brought my dirt bike here from a referral from Carlson's Motorsports, which was my first…read moremistake. Unfortunately, we don't have much of a selection of motorcycle service shops here in the Rogue Valley, so I took my chances. I had asked Justin at Specialized Powersports to please diagnose the problem on my dirt bike, and to call me with any updates. I had assumed that the float was stuck in the carburetor. Justin and I had agreed upon $100 dollars to diagnosis the issue, and that if it was something small, he would just fix it for the $100 dollars. Anything more than that, he would call me to see what I wanted to do. Two weeks go by with no word. I had left a voicemail asking for an update the week prior, which was never returned. I decided to go down to the shop in person to see if there were any updates. When I arrived, I had immediately noticed that my dirt bike had some brand new parts on it that I never agreed to. I asked Justin what the updates were, and asked if he had replaced anything on the bike. I also reminded him of our agreement of the $100 dollar diagnostic fee, and that he would contact me before charging any extra or replace anything. Justin seemed surprised that I had not been contacted since originally dropping the bike off, two weeks prior. He proceeded to tell me that the bike runs great now, after having replaced the carburetor, fuel lines, fuel filter, re-jetting the carburetor, and that we were just waiting on a new air filter before it would be ready. I personally, had just rebuilt the carburetor myself, along with replacing the air filter and a handful of other things that Justin knew about, before bringing the bike into the shop. I knew that he was trying to take advantage of me. Justin told me that "I wasn't in repairs very much. Under $300 bucks for sure." I was livid. I told him to immediately cease any further work, I did not want the air filter, and that I would pay him for the work that he did, but I'm taking the bike. It seems to me, that Justin was unable to track down the problem, so he either threw a bunch of new parts on the bike 'hoping' to fix it, or he is just another dishonest mechanic, trying to up-sale the customer as much as possible. I will never go back, and I highly suggest the same. I'd rather make the drive to a more reputable and honest shop. I'm surprised this place is still in business, with the way they operate.

Very helpful checking to see if he had some carb parts for a Sea-Doo. I put them in and the…read moremachine fired right up!

wow!!!! these guys are great, i dropped off our jet skis and the next day they had diagnosed…read morewhat was wrong. they even recommended to not repair it as the ski was not worth it. if your tired of they other ya-hos in town then you seriously need to try these guys out.....

A year ago I walked into D&S terrified, but also exhilarated at the idea of learning to ride at…read more45yrs old. As a woman, an "older" woman at that, I wasn't sure what kind of reception I'd receive. Terri, the owner (and daughter of the founder) welcomed, encouraged, and assured me that I could do this! She helped me pick out my perfect starter bike. When I had questions about my bike after dropping her, the service department didn't judge, but made sure I had all the tools I needed to be successful. When I found myself challenged by different riding scenarios they always had tips for me. The icing on the cake is the extra work they put in to help my husband with a surprise of massive proportions when he bought me a new bike for our 30th anniversary this year. Today I'm happy to say I know several D&S employees by name, feel welcome when I'm there, and would highly recommend them to anyone!

Yesterday a friend of mine lost a muffler pipe on the road when we were headed towards the Old…read moreSiskiyou Highway to visit Mt. Ashland. Since we were passing D & S anyway, we dropped by to price a new piece for the one lost on Interstate 5. A manager, Josh, overheard our dilemma and mentioned that there was an 'old' one in the back that would fit my buddy's Heritage. Josh then proceeded to install the pipe he found, test drove the bike and didn't even charge for the impromptu service he had performed! We couldn't believe it! He sat in the hot sun fixing a 'hot' bike, and renewed our faith in D & S with his kindness and help. FIVE stars for sure, and I'd give more if I could!

Amazing service and was in and out the door with brand new bike in under an hour, they also gave me…read more10% off for accessories

Deciding on what kind of side by side is no easy task, but it was truly easier when I went to Water…read moreWorld and was introduced to Scott who is very knowledgeable in all the different models and knowing all the pros and cons of each one. They have a Hugh selection of Can-Am's with different features and Scott took the time to explain each one in detail. It took some repeated visits to Water World, and I finally narrowed it down to a couple of designs that I was interested in. Scott introduced me to Tyler who literally brought everything together to make a complete package on what can work and not work with this particular side by side. It took some time to find the right accessories to be compatible and be able to work with other accessories. Bumpers seem to be the hardest to fit a winch or lights on, but Tyler really knows the inventory and made it an easy task. Tyler recommended a type of helmet at Cycle Gear, but it didn't fit with the radio head set and it had to be returned but Tyler said he can make it work. Wow! Tyler really did a great job, and you can't feel the headset pressing against your ears. I was really impressed with that and his commitment to making things work, he has MacGyver skills! Water World has the best staff that really go out of there way to make a dream come true but also having a wonderful experience. I apologies for not remembering the technician's names that built my Can-am, but you are not forgotten. A lot of care was put into hiding the wires, and putting everything together, a beautiful job and I really thank you for it. He explained in detail how to replace the engine belt and had all the tools laid out for me to note, and he even delivered the Maverick to my house on his own time. Lastly the financial and paperwork side of Water World which could not be possible without Bailey and again I apologies with names, but she helped me with my boat registration, wonderful staff! I can't thank Water World enough for all there friendly and knowledgeable staff for making this a fun experience for me.

I have been searching for a good aftermarket primary chain tensioner for my '09 HD Electra Glide…read moresince I am very unhappy with the stock auto chain tensioner. (very noisy and the tension is inconsistent) After many hours of reading online reviews and riders comments I decided to try the Southern Oregon Hot Bikes hydraulic chain tensioner. (HB125-07) I watched his youtube video and followed the directions by priming the unit with oil first, installed and set with 1/8" of preload and torqued the grade 8 hex bolts with loctite to 20 ft lbs. It's quiet as a mouse now and I sure am happy with this design. Thanks for the great product! - Robert from Livermore, CA.

From the owner: Whether you have been riding for years or are just now getting into riding, Southern Oregon Hot…read moreBikes offers a full range of Motorcycle services. From your basics tune-ups to electrical troubleshooting, we will take care of your needs. Our main services offered include tune-ups, fluid changes, engine rebuilds, stage 1, 2, and 3 performance upgrades, tires, brakes, for service, performance air cleaners, performance exhaust, and electrical troubleshooting. Servicing name brands that include Harley-Davidson, Yamaha, and Kawasaki, you can count on Hot Bikes to get the job done, and done right so you can get back on the road and ride.

First time financing a new bike, process went seamlessly, these guys are great, highly recommend…read morethem..

Eight years after buying a 2016 KTM Super Adventure bike, I returned to purchase a 890 Adventure…read more The shop serviced, repaired and sold parts (mostly tires) for my motorcycle since then. The parts manager gave excellent advice on tires that all preformed well on dirt, gravel and asphalt. There is a new owner but service continues to be great. The manager was very helpful but not an expert on all the adventure models. Dirt bikes are the best sellers here. A downside is that the owner will not take trade-ins. (Probably because the shop hardly has room for its new bikes.) The 2016 shop was burned in the Alameda Fire. The new shop is much smaller and crowded with KTM dirt bikes with few adventure and high-speed street bikes.

If you want amazing customer service, you found the right place! I'm a 25 year first responder and…read moretruly value people and companies that prioritize honesty, integrity and great customer service. If that's also important to you, Country ATV & Cycle is your company! Jeremy, one of the owners is getting special kudos for his hard work to help solve a problem that the bike manufacturer was unable to solve. I give Coutry ATV & Cycle my highest recommendation.

We were shopping all over for an ATV and even looking as far as Texas to have it shipped to us…read more Getting a used one was a gamble but I just happen to see an advertisement Jeremy put up on Facebook marketplace for some new ones they had on hand and I decided to message him. He responded quickly and was professional and very helpful and knowledgeable. We ordered an ATV from him and he made sure it was delivered on time before Christmas. The process couldn't be more seamless and stress free. He was very impressive with his service and we then wanted to buy a dirt bike. Sure enough, he knew his stuff and asked all the important questions to make sure we got exactly what we needed and wanted. Again, he pulled it off and got it delivered BEFORE Christmas! I'm so glad we did business with this shop. We bought a couple other off road vehicles from a shop in a near by city here in Sonoma County previously and I just didn't like that place. It just felt off. Jeremy is a great guy and won't upsell on anything you don't need. He's very honest and cares about his customers and that goes a long way. We, as a small business owner, truly appreciate and respect that type of work ethic and attention to detail in what you do. Now I want something else for our property and he's been extremely helpful in trying to accomplish that. His prices are very reasonable and he will get you exactly what you're asking for. Highly recommend buying from this shop, it's worth it!

I do not reccomend buying a new motorcycle or ATV from this dealership…read more I wanted to buy a new bike from this place, told the salesman and sales manager I didn't want any BS, that I wanted to keep my business local but another dealership was willing to offer me the same motorcycle without the added freight & assembly fees (roughly $1000) They both looked at me like I was crazy. The manager said this bike is highly desired and will sell whether I purchase it or not. The owner told me "they don't have to price match" So essentially this dealership does not care about you as a customer.

We recently purchased 2 UTVs from Jackie and crew. Jackie was energetic and helpful during our…read moreinteractions. Kurstin worked hard to get us a good price and Vicki made signing of papers enjoyable. We did have an issue with one of the machines but Dave and Kurstin fixed us up easily and with a smile. We've already been back to purchase accessories for our UTVs. The people keep us coming back even though this store is not in our neighborhood.