1. Hayward Design Center

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Pacific Grove, CA

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Hayward Design Center

2.0 (5 reviews)
Open • 8:00 am - 5:00 pm

Services - Hayward Design Center

Door installation

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11 months ago

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Hayward L.

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4 years ago

I wish I could say they have improved over time. But it's still the same fire drill for the simplest things there. Don't waste your energy.

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10 years ago

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10 years ago

Like others, no return calls. Delivery dates missed twice! When Steve was there service was much better!

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9 years ago

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Benchmark

Benchmark

(3 reviews)

The entire process and experience working with Grant has been smooth and easy. We had a lot of…read morewindows to be replaced, Grant came to visit twice to make sure the sizing would be consistent. He also helped on communication & providing the quotes on several different options that eventually fitted into our needs. I would recommend Grant to anyone who's looking for easing the process & benchmarking various window options! Grant also followed up closely with me and helped me out throughout the permit application! We ended up postponing the installation for my own reason so I cannot verify the quality of the windows/product itself.

Can we give negative stars? We give one star only because Yelp requires that in order to post a…read morereview. Dealing with The Benchmark and Doc Henry was without a doubt the worst experience of our entire remodel. The window manufacturer, Reynears, was equally disastrous. Doc did not know his product at all, and our entire window system had to be re-engineered and re-installed. The Benchmark and Reynears led us on, stone-walled, and eventually refused to respond to our inquiries. Two years down the road, while we lived with defective windows and doors that could not be properly opened or closed, replacement hardware (aesthetically not at all what we had ordered) finally arrived. We still have pieces missing, and Doc has gone AWOL. If we had had the energy to take The Benchmark to court, we would have. Not only did we live in a house that could not be secured, the untold stress inflicted on us was unforgivable. As Eugene L said, remodeling is hard enough already. Spare yourself, and find a window and door company that has scruples and actually cares about the quality of its product and honest customer service.

Hayward Design Center - buildingsupplies - Updated October 2026

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