Old-fashioned feeling--friendly staff who are happy to help! But with a HUGE, modern offering of…read moreeverything you can think of! I'm a happy repeat customer!

I am a small business owner repairing and refinishing fine furniture and antiques…read more When I am in need of hardware this is the place I go to. Bill and his team are very knowledgeable and helpful. The whole team will go out of their way to ensure I have received the appropriate help. I really like the General Store vibe they provide. Who said old town hospitality is dead. Thank you Micheal C. Cameron Home.

I had a huge issue towing a heavy trailer when one of my torsion bars fell off. Unable to safely…read moreproceed to the dump I pulled into Pacific Grove Ace Hardware. I was greeted and assisted by Julio R...he accompanied me to the hardware section and quickly found my 1/2" wire rope clip. He further assisted me by repairing the broken torsion bar and even helped me install it to my trailer hitch. I am now safely on my way to Waste Management where I can now dump the contents of my trailer. Thanks Ace...Julio R...Trust Ace, it is indeed the

I went in looking for a very unique piece to fix my bike, Luke spent a good amount of time looking…read morethrough all of their inventory and although they didn't have the exact piece he then got creative and altered a different piece to help me find a solution. His extra efforts were greatly appreciated

Excellent knowledgeable people with great displays of many hardware brands. Very easy to work with.read more

Josh was incredibly helpful and informative in all aspects of the beautiful products Hardware…read moreConcepts carries. He showed all the choices I could make, and what each would cost. He has earned my business and I look forward to placing my order very soon!

I really want to support small local businesses but this company doesn't seem to want business from…read moreeveryone. I've been here about 5 times in the last 2 months and have noticed they have a stereotypical customer that they like to work with. The customer service is very poor if you are not one of their usuals or have an account.

I wanted to give a local business a chance rather than going to Home Depot. I wanted to build a…read morebookcase. The guy at Hayward told me this was the wrong place for that kind of lumber. They just have Douglas Fir. And not in sizes suitable for bookcases. He said I would have to look downtown for hardwood. Seems a bit odd for a place with "Lumber" in their name to only sell one kind of wood? And it turned out that Channel City Hardware a few blocks away in Goleta does indeed sell a variety of lumber suitable for bookcases. Maybe this place treats you OK if you are a major construction company. But they clearly are not interested in locals who are trying to do their own projects.

Can we give negative stars? We give one star only because Yelp requires that in order to post a…read morereview. Dealing with The Benchmark and Doc Henry was without a doubt the worst experience of our entire remodel. The window manufacturer, Reynears, was equally disastrous. Doc did not know his product at all, and our entire window system had to be re-engineered and re-installed. The Benchmark and Reynears led us on, stone-walled, and eventually refused to respond to our inquiries. Two years down the road, while we lived with defective windows and doors that could not be properly opened or closed, replacement hardware (aesthetically not at all what we had ordered) finally arrived. We still have pieces missing, and Doc has gone AWOL. If we had had the energy to take The Benchmark to court, we would have. Not only did we live in a house that could not be secured, the untold stress inflicted on us was unforgivable. As Eugene L said, remodeling is hard enough already. Spare yourself, and find a window and door company that has scruples and actually cares about the quality of its product and honest customer service.

I purchased new Kolbe and Kolbe Windows about 5 years ago from Doc Henry to replace old windows in…read moremy 1935 bungalow. Doc was patient and very helpful choosing the right colors to compliment my house and they are now the jewels that make it shine. Because retrofits in old homes can create the need for tweaks as the years go by, I have always been able to count on Doc of Benchmark Windows to be there for me. He is a person of utmost integrity who stands by his products and makes sure all issues are addressed promptly. This is very important to me. I have been building and remodeling homes for the last 20 years and having a reliable, competent company for Windows and doors is of critical! So many vendors do not stand behind their products and once you have a problem and they don't want to be responsible? Well, then you have REAL problems. Doc has helped me out even when it wasn't his responsibility because that's the kind of person he is: helpful, courteous, knowledgable, professional and full of integrity. And his products are of exceptional quality. I cannot recommend Benchmark Windows highly enough!

My wife and I shopped at several local shops and big box stores, but when we walked in here we knew…read morewe found the right spot. Carrie and Jillian were very helpful and flexible with design changes. We are very happy with our choice.

From the owner: Cabinets, countertop surfaces, backsplash and flooring tile, cabinet knobs, pulls and hardware,…read morevanities, islands, pantries and more! Not only suitable for kitchens and baths, visit us for your library, bar, garage, bedroom, airplane hangar project...you name it!

Absolute best computer repair shop I have ever been to…read more Incredible service, thoughtful and efficient, and even more knowledgeable than the Genius Bar. Very courteous and inexpensive. Can't sing their praises highly enough.

Highly recommend. I brought my computer in on Tuesday because it looked like the battery was…read morewarping. They told me they would inspect and call me by the end of the day. True to their word - they called me that day. I called them back Wednesday morning. They quoted $130 and advised it would be ready latest Monday depending on when they could get the battery. Much to my surprise they called me around 5 pm Thursday and let me know it was already ready. They are open until 6 pm on weekdays so I was able to go and pick it up right away. I'm happy that I was able to get it sooner so to minimize the work I needed to get done for my business. Note: I'm sure I could have replaced it myself but it literally looked like it would blow any minute so I didn't want to take the chance and they also take care of battery disposal which I didn't want to deal with.

My mother and I have been searching all over Santa Cruz for 2 matching lampshades. Today we not…read moreonly found. We purchased. Since we love to support local and shop local. This was a perfect match. The company that makes the shades is in Freedom CA. 95019. We couldn't get more local than that. Thanks.

The best electrical supply house I've been to in many years…read more Very old school and amazing

Multiple glass pieces and rigs, came in looking for bear quartz products and they gave me a good…read moredeal on the glass piece. Update : wasn't able to even use it before it broke, they offered an exchange when I informed them it was cracked but haven't gone back

Hands down one of the best smoke shops in Monterey!…read more I had such a great experience at NorCal Smoke Shop. The staff was incredibly nice -- genuinely welcoming, helpful, and knowledgeable without being pushy at all. They took the time to answer my questions, made sure I found exactly what I needed, and even surprised me with a free lighter just for stopping by. It's those small touches that make a big difference. The shop is super clean and well-organized, with a great selection of products at solid prices. You can tell they care about their customers and want people to leave happy -- and I definitely did. Whether you're local or just passing through Monterey, this place is worth a visit. I'll absolutely be coming back.