I've really enjoyed working with Pamela through the remodeling of my kitchen, a guest bathroom and now my Master bathroom. She's so helpful, responsive and knowledgable. Carmel Stone Imports showroom in Carmel is well designed to display many tile and stone options to show customers layout and combination ideas. Carmel Stone Imports warehouse has an extensive inventory of stone slabs and even more displays for tile and stone ideas. Highly recommended. Jen Nuckton, Carmel, CA read more

Carmel Stone Imports - Remodeled Master bath - Building Supplies Near Me - Carmel, California

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We have had the pleasure of working with staff at both Carmel Stone locations (Carmel and Sand City). Pamela helped us complete two bathroom remodels and she was very friendly, knowledgeable, and reliable. She even sold us the last floor samples of a particular (discontinued) tile that we needed -- and it was just enough to ensure we could finish our project! Highly recommend Carmel Stone for the selection and quality of their products and the excellent customer service. read more

Carmel Stone Imports - So happy with our limestone in 12x24 and 1" mosaic from Carmel Stone. - Building Supplies Near Me - Carmel, California

Carmel Stone Imports has a wide selection of countertop materials and tiles which can be overwhelming. Pamela was extremely helpful and patient during our process in picking a quartz countertop and subway tile backsplash for our kitchen remodel. She was able to tell us availability of the items we picked and helped us coordinate with the installer. Pricing was reasonable and fair. We have Pamela to thank for a great experience! read more

I have worked with Pamela on 2 remodel projects. The first project was a full kitchen remodel with marble island and counter tops as well as a butler's pantry with a marble counter top. The second project was our main bath that has marble tile floors and marble slab shower and tub wrapped surround. The vanity is matching marble as well. Pamela is extremely knowledgeable and very helpful. She went the extra mile searching and securing the specific type of marble I wanted for our unique bathroom design. She was also proactive in holding additional slabs for our kitchen project while I was determining the amount of slabs I needed. Being short a slab would have ruined the design and been heart breaking. Most recently I needed a couple of natural stone tiles to finish a floor project. Pamela was able to secure a small selection that closely matched our existing tile. I was able to pick-up the tile the next day and keep the job on schedule and looking great! I truly appreciate Pamela's customer service, experience in the industry, problem solving skills and phenomenal follow through. She's great!!! read more

Fabulous selection of high end materials. Elevated our kitchen from bland to glorious. Pamela is the best, most customer friendly and knowledgeable person in the showroom. Thank you for helping with our many projects. read more

I had a great experience with Carmel Stone - with help from my designer, we worked with Linda Monterey on choosing stone for kitchen countertops, backsplash and flooring for two bathrooms. Linda was super helpful and accommodating. She was exceptional in customer service and was always quick on follow-up. Stone has not yet been installed but what I've seen from what was delivered, it looks good. I would highly recommend them. read more

Have been dealing with this location on several projects. They have a tendency to over promise and under deliver. The samples that they provide are small and are not indicative of the batches that are subsequently delivered, this happened on three different orders. Subsequently they do not own the difference and do not exchange or provided credit. There customer service is horrible!!!!! read more

Superb customer service by Megan Dole. Went out of her way to assist us even though we had purchased items from another sales person who was not at this location. Made us much more comfortable with our selections, answered questions we hadn't even considered. read more

This was my first buying experience with Carmel Imports. I was blown away with the awesome customer experience provided from order to delivery. Lauren was knowledgeable and took time to follow up while I waited for my order to arrive at their warehouse. My delivery experience was seamless and I cannot say enough good things about my buying experience. I will definitely use Carmel Imports in the future. read more

we happened by this place while researching stone for our upcoming kitchen remodel. excellent selection of products, and impeccable service and guidance from pamela. we found our perfect flooring (limestone) and as a bonus we were referred to an incredible stone install company (max builders). an overall perfect experience and our gonto place for the next remodel read more

These people have the WORST customer service that we have ever experienced. There was an error on our order and when we questioned it, they told us it was our problem. The owner was also very rude. I don't normally write reviews, but after this horrible experience, i was compelled to let others know. read more

Olga at Carmel Stone Imports is helpful, knowledgeable, efficient & has excellent follow-up. Highly recommend CSI for residential or commercial stone & tile needs. read more

I'm an interior designer and love working with Carmel Stone. All of the employees are very helpful and, as important, very knowledgeable about their products. I work with Linda who is also a very creative designer and is amazing at pulling projects together. They have a full selection of fabricated slabs, natural stone, and all types of tile so it is the perfect place for one stop shopping. read more

I am in process of remodeling a family home that has been in the family for 100 years. Felt some in fact a lot of pressure! Hit about 5 tile stores and they just all seemed to be the same tile and same look Then went by Carmel stone with a idea and that flew out the window the minute I saw some very subtle 4ft by 4 ft tile for the kitchen. Knew they were just right and the minute I saw this tile knew I would never be tired of them. Pamela was lovely and very helpful. She helped me pick a backsplash,. Some subway tiles that were uneven a bit and looked aged for this old house. Every time I went by there and said I am thinking of something she went and picked it out. Then we carried the tile into the bathroom and Pamela could not of been nicer, patient and just a pleasure to work with as I kept ordering more tile. Personally I think tile is difficult to choose if you want someone helpful and beautiful tile go by Carmel stone and work with Pamela and your job is made so much easier. Thank you Pamela read more

Unfortunately for us, we had a very negative experience with Robbie. We were urged by several of our contractors to drive to the Bay Area for stone, but we stubbornly wanted to support a local business, so we went to Carmel Stone Imports. We purchased three fairly expensive slabs for about $12k, which ultimately crumbled when our fabricator tried to work with them. We took pictures to document the subpar stone product, and arranged a meeting to discuss it with Robbie in person. We truly assumed that a reasonable business owner would review the evidence, and be glad to work with us to replace the slabs. We were shocked to find Robbie extremely defensive, as if we were blaming him personally, which we certainly were not. He refused to accept responsibility and instead adamantly and unpleasantly claimed that our fabricator (who is very experienced, and has worked with this type of stone before successfully), was at fault. He also wrote us a fairly nasty email demanding that if he (as a favor!) sold us additional product at his cost, we would have to sign a waiver releasing him of any liability. So his solution was 1) I will not refund even part of your first purchase; 2) pay me even more so I don't lose any money, and 3) "release me of my business' liability". So much for thinking a local business would be an ethical business... So GOODBYE $12,000 and hello sleepless nights. Unbelievable. SUPERIOR STONE IN GILROY saved the day and found very similar looking quartzite, and because of our predicament, actually sold it to us at a deep discount. It was much better quality, and the SAME FABRICATOR had ZERO problems with it. We get compliments all the time, and we make sure to let everyone know where we bought it. SPEND THE EXTRA 45 MINUTES and drive to a different business for your stone products. You'll be glad you did. read more

These guys have the BEST selection of stone and granite around! The slabs they get are amazing and unique! You cannot go wrong! And so very very helpful! read more

Pamela was terrific. Very knowledgeable and very timely in her responses. My wife and I are very happy here and would recommend Pamela to anybody looking to make stone and tile purchases. read more

This is actually for this business's Palo Alto location but they do not seem to have a Yelp site yet. We bought tiles for our kitchen and bath from here. Everything was top quality. Allie was the salesperson and is highly recommended. read more

While shopping for a client in the Monterey Penisula and came across Carmel Stone and found a wonderful selection of Calacatta slabs and tiles that were very rustic and went well with the organic remodel that my client was doing. These guys delivered within 3 days and the service was suberb. I highly recommend this company read more

I have used Carmel Stone several times now for some beautiful Basalt tile for a client's custom steps installation in Sausalito. We ran into some sourcing problems from the manufacturer and I am very pleased to say that Olga at Carmel Stone was exemplary in sorting out the issues and arranging and out out-of-the-box pick up solution for us. She is very professional, highly attentive and very knowledgeable about her products and services. I highly recommend Carmel Stone and Olga. read more

I was burned badly by this company and found the service to be deplorable. There was a mistake in the ordering process that they refused to take responsibility for which resulted in a complete redesign to work with the tile I got stuck with. Be careful with these folks--the customer is definitely NOT right. read more