After looking at several other and perhaps better known vendors we bought our new wood burning…read morestove from Pondside. The primary reason is Jeff. He is/was without question the most knowledgeable person about stoves I ever spoke with. He made sure he understood our needs and recommended several stoves. He also recommended a five star installer and contacted us to assure we know how to get the most from our new stove. Can't wait for cooler weather. Thanks Jeff.

Karen and Steve were great to work with-very responsive to any questions/changes. They were…read moreeextremely efficient. They carry several brands of cabintry and we purchased the Fabuwood cabinets for our kitchen and bath remodel. We were very pleased with their quality, and seemed comparable to more expensive cabinets we've purchased in the past.

My propane fireplace would ignite and then abruptly go out. It was so frustrating! Brett came out…read moreand discovered the flame sensor needed to be adjusted so that it was detected by the flame. He figured it out so fast and identified that the remote and receiver weren't synced up. I highly recommend Fireplace Pros & especially Brett!

Well this is disappointing. We purchased a ventless fireplace from them Over the winter. The…read moreinstall seemed fine but we needed to have a damper made. I paid BobBy $300 to have it made and he said he'd come by in about 6 weeks to Install. A few months later he texted to say he might have time Then he cancelled and I haven't heard from him since. I went back to the original Facebook Marketplace conversation and Sarah has deleted her account and her profile. Really not a good sign. If anyone has any luck tracking them down or has any further info please let me know! Now I'm not even sure if my family is safe with what what installed. ‍

Matt, Tom, and Hayden were fantastic! They installed our electric fireplace in no time. They were…read moreneat and clean and left no trace they were there...except the fireplace! Highly recommend!

The gentleman t the house had my wife and the nanny confused and simply communicated to the wrong…read moreperson. It took me a few days to realize this. At the time it seemed like the person was driving off while I was waiting for an answer. This is because he thought he had already provided it to my wife. Anyone could make that mistake. They also handled my review very well and treated me with a lot of respect even though I didn't really deserve it.

They charged us over $400 for an inspection and what they called a 'cleaning' which involved…read morevacuuming out the box of the insert and the top of the stove. They weren't able to clean the stove initially because they couldn't get the cover plate off the insert. We took it off with a grinder and then they charged us another $100 to vacuumed the top if the stove, which took all of 5 minutes, and they missed a bunch of creosote mess (that we ended up vacuuming out ourselves) in the back of the stove. So we basically paid them another $100 for doing the work ourselves. Their strategy seems to be to give you a reasonable quote for a cleaning and inspection (~$120) and then tacking on additional costs for any little thing. Their approach is to take advantage of the customer whenever they can. Stay away from them!

Do not use this company. They give you a low price quote and then keep changing the price quote by…read morea significant amount as the job begins. They quality of there work is subpar. Stay away they are scam artists. DO NOT USE!!!!!!

Had a great experience with Junior and his team today. As a new home owner, I wanted peace of mind…read morethat my chimney was working right before I used it over the holidays. They went above and beyond to explain everything to me and even bought & cut up wood to have on hand. Highly recommend!

Excellent work on my chimney which was in bad shape. Professional, diligent and meticulous.read more

Our chimney needed to be repointed and Pat gave us a fast response and a great price. Would…read moredefinitely recommend this company, Pat came on time and completed the job to our satisfaction and cleaned up so you would never know he was even here. And we received a 10 year warranty.

Came to my house early completely professional very clean service. Friendly would recommendread more

Back in 2014, (and I realize that seems a bit outdated, because personnel and management and so…read moreforth, can change).... we visited deans and picked out a standalone woodstove. We set up a date for them to come out and install it and they came out on that date and did the install. They did a fine job. Fast forward to 2016 and I'm living in a new home and the decision was made to buy a woodstove from deans. This particular model although similar in some construction respects, doesn't stand in the middle of the room but rather is recessed partly inside the existing fireplace. Therefore because of that type of set up it has a blower on the bottom. The unit works well, although I miss a standalone stove, because the radiant heat is more efficient and aggressive and no blower is needed to assist the heat flow. Anyway, with regard to deans itself, the 2014 install was done on time and done well. The 2016 install was done on time and done well but I'm having a problem now with service. They don't seem to follow up as efficiently as I would've liked and here I am on the morning of the day that they're supposed to be coming out to do a cleaning and I still haven't heard from them confirming that they are in fact coming and approximately what time of day they're going to arrive. That means that I'm pretty much forced to blow off the day. It's a good thing that I'm retired and not losing money for the day that I'm taking, but I don't like the idea of having to blow off my whole day because I haven't heard from somebody. You can go to any one of their locations and see a lot of really neat stoves, and as long as you plan sufficiently far ahead, you'll probably get it done when you're supposed to, but watch out for a little things like those floor plates that are supposed to protect your house... The one that we initially bought in 2014 was warped and had to be replaced before it was ever final installed. Also be aware that later on you may discover that you cannot get service to respond to you as quickly and as efficiently as perhaps they should

Update I had a company come out and sweep the chimney and…read moreless than a baseball size amount of creosote was removed. No chemical cleaning needed. Deans was unable to tell the difference between a repair and buildup. I've also contacted Travis Industries the maker of the stove. To let them know about the experience I had with Dean's stove and spa. No customer should have to go through predatory selling tactics that deans uses. People are Travis Industries picked up the phone and at least took the time to listen. They asked for an e-mail and pictures and all of those have been sent off. Time will tell to see if anything happens. Lopi I did get back to me. So that's good. I've been not been waiting for over a week for my refund. I guess it's up to you whether or not you do business with them if you do good luck.

Customer service is severely lacking…read more When I finally found a staff member, I asked about finding a vegetable plant I wanted. She had no idea and called for back up. The other staff member came over so that the three of us where all about 5 feet apart. The original staff member explained that I was looking for a plant and the new staff member did not acknowledge me and told the other staff member that the plants were sold out and "she should've planted those plants in the ground already; they won't even take now" in a scolding tone (yes, she was aware it was me looking to buy). She was offensive, she wouldn't look at me or speak to me - the paying customer, and I stood there mouth agape. She didn't care or notice because she never looked at me, of course, and just walked off. After a moment of processing the intense dismissive snobbery, I walked away from the rest of my cart and left. (Please note: I work two jobs and managed to buy the plant elsewhere and had a wonderful harvest despite the timing not being ideal. - Also, I heard later that the rude staff member was related to the owners, but cannot verify). Another time before the one above, I had gone to grab some plants and asked the staff member at checkout about a specific type of bush. She had no idea and wanted to radio in to someone else working that section. It was taking him a bit to respond, so while waiting, I said, "no worries, I'll come back another time, I don't have the time now." She ignored me and kept radio-ing, I said, "really, now is not good. No need to call him." And she continued to ignore me and call on the radio - while not ringing me up. In the end I said, "you know what, I don't need any of these items" and she finally faced me saying "Oh, are you sure? Ok. Have a great day." Just - what?!?! Most staff do not know about the plants or care, they just work there, so a heads up if you're looking for that highly knowledgable service. Driving in/out and parking is a nightmare unless it is empty. Scratching your car to fit two cars on the road is almost inevitable. The energy here is all weird. They are always frantic on the radios as if they are all always annoyed at each other or annoyed to have to do their job, the majority of staff members I have met don't respect their customers (they seem to avoid them), and it is a very cramped shopping experience. While yes, this place is overpriced, I'm happy to pay a little extra for a local business and not a big box store. That said, this isn't a little extra and they don't treat their customers well at all. We all arrive at garden centers smiling and excited for the warmer weather, it is odd to have such poor treatment when the buy in is there from the start. That points to leadership, but who knows. No longer a place I frequent or recommend, but still might go in a pinch with very low expectations.

Vigorous, healthy plants. Healthiest vegetable plants in the area. Helpful staff, professionally…read morerun. Efficient checkout.