I brought my Subaru in for an AT OIL TEMP light that was flashing on the dash board. I've never had…read moreany problems with the transmission, and even with the light on the car was driving fine. When I called the next day, Patsy Furr, told me that the final drive in my transmission was "bone dry," that she had no idea how it happened, and that because it was completely empty of fluid, the entire transmission would need to be replaced and would be "extremely expensive." When I asked for a ballpark price (as I'm unfamiliar with how much these repairs typically cost), she told me I was stupid, must be deaf, obviously couldn't think, and that I should listen better before I open my mouth, and yelled at me that it would be $10,000 to repair. She then promptly hung up the phone.
Following that exchange, coupled with having never observed any fluid leaking in my driveway or garage, I decided to get a second opinion. I had the car towed to a more reputable mechanic someone else recommended to me. Upon receiving it, the new mechanic was told by the tow truck driver what Furr Transmission had diagnosed the problem to be. When they checked, they reported that both fluid reservoirs were completely full, that the fluid was clean, and that the true problem laid in the solenoid having gone bad, which they learned from reading the code for the check engine light. They stated that the final drive was completely fine, and they couldn't see any visible leak like what was described. Furthermore, they stated that replacing the transmission would only be a temporary fix, because the larger issue was that the fuel gaskets were going bad, and that replacing the transmission would not resolve the problem.
Furr Transmission, and especially Patsy Furr, are rude, unprofessional, and untrustworthy. When someone is trusting you to perform a diagnostic that could lead to $8,000 in repairs, that customer deserves at least a modicum of respect. I have never been treated by a service provider as disrespectfully and condescendingly as I was by Patsy Furr. I would never recommend this shop, who failed to even run an engine code before demanding thousands of dollars and lied about what they found in the transmission, to my worst enemy. And I'll be sure to inform everyone I interact with who has a transmission issue to stay as far away as possible from Furr Transmission, their inadequate staff, and their excessively rude and disrespectful owner. Go to any other mechanic's shop if you value your vehicle. If you've have been given a diagnostic by Furr Transmission, get a second opinion before turning your vehicle over to them. Otherwise you're risking unnecessary repairs and future problems that could have been addressed the first time around before they become catastrophic.