The staff is excellent at helping out thru the phone, last time I called to reinstate my insurance…read moreand Stephanie was great at helping me do so on the phone. Saved me time on having to drive to the location.

The absolute worst! They do insure those who don't have a valid DL, but the service is freaking…read morehorrible. They don't care about your time; to make a payment--a process that should be less than two minutes, I have never been off the phone in less than 10. The process is very simple--you pull up my account, you take my payment, you give me a confirmation. Why do I have to sit and hear minutes upon minutes of dead air? I have to keep saying hello until someone finally says something back to me. This is utterly ridiculous and I will not stop until I have spoken with Corporate. I am outraged!

They are so aweful, you cannot get in contact with the adjuster nor to speak with a supervisor,…read morethey give you the run-around and say that they don't have the phone number to the headquarters. I've been waiting on an settlement review for about 2 weeks and it only takes 24 hours to get an adjuster to look at the review this company is so awful. They put you on hold for long periods of time coming back and saying we're doing the best we can and really they're doing nothing I've heard the young man on the other end of the phone laughing like it was a laughing matter how upsetting. I will be I reporting this to the better business bureau. even the body shop has been trying to get in contact with the adjuster and they also gave the body shop the run around. LADYV

Not good at all is been a year and the adjuster Denzil more talks with calki attitude dos not help…read moreit all i got 3 claims from last year and day don't want to pay they didn't even approve my rental we should report this company

Great experience and price for my car insurance. I pay now $130 less then I was paying before. I…read morerecommend this place.

Where do I start? Hmm not a good place to do business with. I went in because I was referred to by…read moresomeone to do a title transfer there. I purchased a car from a business (auction) and paid $325 plus taxes, so the total came out to be $367. I asked the young girl there how much it would be and she kept coming back and forth from the back office to talk to me. She was talking to her dad (in the office) and coming back to me. She finally quoted me $650 and said because I would have to apply for bonded title because its a salvage title. I was like nowhere in my paperwork does it say its a salvage vehicle. She looked up the info in her system with my vin and then went to her dad and came back with $460. I said why so much? The car has current tags and current inspection. She went back to her dad and came back and said because they go off of assumed value. I asked her why are they going off of assumed value if I already paid taxes and the business sold the car to me for $325. She said thats how they do it and it would be $460. I said you know what? Never mind thank you. I went to dps the next week and got my plates and title transfer for $60. They are a rip off and claim to help hispanics but they are actually just taking advantage of hispanics that cannot read English and fill out forms or know the process. DO NOT GO THERE! Fui a tratar de hacer un transfer de titulo para un carro que compre de un negocio (subasta) y alguien me recomendo este lugar. Fui y la muchacha joven la hija del dueño me atendio. Me dijo primero que seria $650 por el transfer. Le dije porque tanto y ella me dijo porque es titulo salvage. Le dije que en ningun lugar en mis papeles dice titulo salvage. Fue y le pregunto al dueño, su papa. Regreso y me dijo $460. Le pregunte porque tanto? Ella me dijo porque ellos se basan por el valor supuesto. Yo le dije pero porque se basan en el valor supuesto si mi recibo del negocio tiene el valor ($325) y tambien tiene los taxes que via pagado. Ellos no tienen que basarse por el valor supuesto si el vehiculo es comprado de un negocio y ya pagaste taxes. Ella no me supo responder ni el papa. Me dijieron eso es lo que cobramos. Le dije haci no se trabaja y me fui. Fui la proxima semana a la oficina del dps y saque las placas por $60 total con el cargo del transfer $13 ya incluido. Submiti mis fotos de prueva. No te dejes ser estafado! No hagas negocio con ellos. Se aprovechan de gente que no habla ingles o que no save wue formas usar o cual es el proceso. Se aprovechan de la misma raza! En vez de ayudarnos unos a otros, estos sin verguenzas se aprovechan. Tambien pregunte de aseguranze para este carro y me cuotaron $110 down y $86 al mes por liability. Que robo! Yo nunca he oido de down con alguien de buen record. Hable a geico y me dieron aseguranza sin down y $38 al mes. Esta oficina es una estafa, les hacen tranza a su propia raza, la raza que los mantiene en negocio. No te dejes, no vayas aqui

I needed a policy for a month at a low price and lot of other agency were charginging me higher…read morewhich was weird but iDrive helped me. So I would recommend this to anyone looking for insurance especially if you haven't had one before. The agents are fast and smart and know what discounts are available and help you save some money.

They kind of hack or scam , asking more formal docs due to name changed and they do not consider…read moreTexas ID is formal !

Not happy at all with this company. My mother who has been…read moredeceased for two years is currently an active driver on my policy. I divorced my ex nearly 8 years ago also an active driver on my policy. My sister who lives in a different house and has a different insurance company is listed as an active driver on my policy. They took over 300 u.s dollars without my consent. Time to look at other insurance companies who won't rip me off. Good luck to you if you choose this company. Wish me luck on finding a new company... Richard G.

This is the worst company I've ever had to deal with. They don't answer their phones they put you…read moreoff. I had a wreck month ago. There are people that have had wrecks after me with other insurance companies that I've already got their cars repaired. You can't get these people to do anything I would not recommend this company at all. They are sorry.