I found this company because I was having issues with Farmers Insurance. I live in California and Farmers threatened cancellation of my policy. I was in a panic as we had limited time, I was out of state and remote, Farmers was uncooperative and I was getting zero support from my existing insurance agent. I went on google and found Matthews Insurance purely from a google search , where they had five stars. I was a little concerned when I saw a 1 star rating on Yelp, but anyways, I decided to call as I needed options, and fast. I spoke with Eric Matthews, who is probably one of the nicest and most patient people on the planet. I was also out of state at that moment when I called, traveling..... and between cancelled flights and airport drama, trying to get my application in with Eric while at the airport terminal. Add the issue of my then-insurance and roof repair issues and claims, I'm sure I was a handful! However, Eric was cool as a cucumber and extremely professional!! Eric gave me very candid advice, after our convo, that I truly needed to do a full roof replacement to stay insurable. My issue was I needed a reliable roofer (I was out of state!!) and I needed short term financing. Well? Eric not only referred me his own roofer but also the roofer who had done work for his brother!!! He mobilized his own network to get me help. Truly, that was going above and beyond. I ended having a truly seamless experience with the roofer and subsequently, it was so easy to transition the insurance to Eric Matthews and Safeco. Additionally, Eric was been extremely responsive to all my concerns. I send an email? He replies. I call? He answers and/or returns calls very promptly. I felt like Eric brings back old school traditional, excellent customer service. Super thrilled to have found him!! I recommend to anyone to do business with him. I'm not an easy person to please as I have high standards, but Eric meets every standard, and more. And by the way, I believe he told me he was also in the service. ( I interviewed him on his credentials.) Maybe that's the root cause of the disciplined approach and the work ethic. And sir, thank you for your service!!!! Five stars for Matthews Insurance Group!!!!!! read more

My family has been using Matthew's Insurance for decades. They are always friendly, helpful and knowledgeable. They look at new options for us every year, saving us hundreds of dollars. read more

5 STARS all the way! Brett spent so much time helping me with answers to help a friend that was treated so badly by her agent selling her a horrible policy that is only covering a small, SMALL portion of her roof claim. I am so grateful to Matthews Insurance for always watching out for me, that I get the best coverage for my home and auto!! And at the best rate. It breaks my heart as to how much money my friend will be out-of-pocket for her roof, because her agent did not care! I always thought Matthews were the BEST, I have been with them for almost 20 years... but when I found out how bad another agent can be, I know Matthews Insurance is the BEST!!! Again, thank you, Brett, for all your time and making sure I don't have coverage like my friend was sold!!! read more

We have been with this family owned insurance company for many years now. They are professional, knowledgeable and very friendly. They really are family to us. So if you are looking for great service call Matthews. Charla and James Clements read more

I have to give these guys five stars. Especially Hollis. Putting up with me this morning trying to get my insurance transferred to a new vehicle I just purchased and his patience and kindness is so appreciated. These go good with amazing customer service for the past few years I've dealt with them. read more

This insurance company has serviced my family for years and you honestly cant ask for better people. They treat you like family and are always professional. I recommend them daily. If you are in need of insurance I give them 5 stars. read more

Brett did a great job getting our new truck insured. Even when I changed things up on him he didn't hesitate to jump to the task. I look forward to adding my home to the Matthews Group. read more

When my partner passed away recently, I was left to try to make sense of our small business and try to decide whether to continue it or close it. By luck, I happened onto the website of Matthew Insurance Group and was able to speak with Hollis Matthews about the insurance aspect of the business. Not only did Mr. Matthews go far above and beyond my expectations in patiently explaining everything I needed to know about insurance in my case, but he also gave me some very helpful general advice. I had the clear impression that he knows the insurance business inside and out, and also that he truly cared about my success. I give him my highest recommendation. read more

I just saved over 50% (Over $1,000 on my auto insurance with Matthews Insurance Group. I was with Allstate and could not believe I had been overpaying so long with them. I recommend them whole-heartedly. They treat you with respect, take great care of you, and have amazing rates. read more

I've been with this company since around 2003/2004 and I was happy to give my business to a local, family owned company. These last few years have been an exercise in frustration as their customer service has seriously declined. Phone calls take days to return. When making a change to my policy, I used to be able to get an almost immediate idea of how that change would affect my premium. The last several driver/auto changes? I had to wait weeks for something in the mail or a nasty surprise when I was auto-billed - no opportunity to make changes until AFTER that. For a business that charges agency fees, one would think they'd automatically check to make sure their policy holders are getting the best possible price at renewal, but this is NOT the case. When I asked for help to lower my premiums, I was told they weren't THAT much higher than what I'd been paying for the last several years...yes, that was their answer! I got fed up and made 2 phone calls to other insurance companies myself, saving over $3,000.00 a year with the EXACT same coverage on auto alone. I'm excited to see what I can do when my homeowners renews in a few weeks! These complaints are really just the tip of the proverbial iceberg - save yourself the hassle and give your business to an insurance agency that is interested in more than making money for themselves. read more