I want to take a moment to recognize State Farm for having the insight and leadership to recruit…read moreand retain professionals like Kyle Banister. It says a lot about a company when they attract top-tier talent -- but it says even more when they create an environment that keeps them there. Kyle's level of service, professionalism, and follow-through doesn't happen by accident. That reflects training, culture, and standards from the top down. State Farm clearly prioritizes customer experience and empowers their team to go above and beyond. When a company invests in great people, customers win -- and that's exactly what happened here. Well done.

Steven Barber and his staff are amazing, especially Brenda Baumhardt, who worked with Bill…read moreHennington and stayed on when Steven took over after Bill's retirement. She is the main reason I am still with State Farm. Steven and staff are honest, professional and always very caring and helpful. I will always refer family and friends to his agency. Aleida Flores

The very best customer service we have ever experienced!!…read more Highly recommend this insurance agency! Laurie Barnett

After years away from State Farm Insurance we decided to give you another chance to provide us with…read morerenters, auto, and personal liability insurance. Since moving to Granbury and meeting people we found out that Cody Garrison's State Farm Insurance office had a great reputation for having his office personnel provide excellent customer service. In working and getting to know the office personnel we feel very satisfied with our switch back to State Farm.

Do not fall for their lies. I signed up for insurance for $167 a month with the Drive Safe & Save…read more"discount". It jumped to $171 ($4 big whoop) and I accepted it. Now my bill jumped to over $200 a month. When I asked for an overview of why the drastic increase I got back, and I quote: "Drive Safe & Save® is included on this vehicle. The discount changed from $84.24 last term to $175.06 this term. The general rate premium for this vehicle increased by $183.27. The insurance industry is increasingly using data and advanced modeling to improve how policies are rated. The Enhanced Rating Plan now uses over 200 rating variables, compared to about 75 previously, to create more personalized and accurate premiums. A greater amount of data from third-party consumer reports will be collected and used within rating models. Examples may include: Vehicle Information Driver Information Prior Insurance History Claim Information Annual Mileage Consumer Credit Information Vehicle Safety Features We do not have any specific information other than described in the first paragraph. So, the premium increase is adjusted according to statistical data involving risks and exposures in any given location, vehicles, and claims. Please refer to your Renewal Declarations that were mailed to you, or you can locate the document in your State Farm account online or on the app. We have other discounts that may be available to you, including bundling with other policies that may benefit you, such as a Homeowners' or Renters' policy and/or a qualifying LIFE policy. Please give us a call if you are interested." Three things standout to me on this. First, the statement, "We do not have any specific information other than described in the first paragraph. So, the premium increase is adjusted according to statistical data involving risks and exposures in any given location, vehicles, and claims." That sounds like "We want more money" to me. Also, I have had no claims submitted in YEARS. Secondly, this sounds like a template response written by AI and it noticed the mistakes so it made up the previous paragraph. Lastly, they try to sell me MORE to "discount" the rate. I call BS and will be leaving State Farm after almost 15 years to find an agency that treats me better. Do not trust Jenny Stewart's branch of State Farm

I submitted information online and this agent's office responded. I got a quote on April 1st for a…read morepolicy I needed April 18th. The licensed person put an effective date of April 1st. I never asked for that date, not insinuated the need for that date. The next day April 2nd I followed up to solidify the quote and mentioned, for the first time when I would need the insurance (April 18th). I was happy with the quote and indicated that to the licensed person. I went out of town and came back to follow up and purchase my insurance on April 15th and the quote had increased by almost $30/mo. I asked why, bc I had a quote. They told me bc it was noted as Effective April 1st it could not change. I called SF CS and asked them if i had a quote given to me on April 1st would it expire by April 15th. They said no you should be good. I told him, online you get a quote and it usually expires in 30 days. Yes, you should be good, they said. I also asked if their was a rate increase and he indicated, no. The next day I called Jenny Stewart's office back and they said we have nothing to do with it we just place the effective date and it spits out the price. I don't doubt that is true, but read on. I called SF CS again and they stuck to their guns about the quote should remain the same. They called Jenny Stewart's office and altered their story. Why? I do not know. It's a guess, but they told me that she would call me to explain. Did I get a call? NO! The reason for my rant. I got an email at 5:19 PM, at the close of the day saying the they had a rate increase on April 15th. And that was it. Jenny Stewart obviously did not want my business! I surely do not recommend her!

From my F150, to acquiring motorcycles, too moving across states, this insurance group has been the…read morebest. Anytime I've had a problem or inquiry, it has been non-issue and fast reliable service. Keep it up!!!

Amazing customer service Really an agent on your side…read more Available day and night!! Spends time to customize the policy to your individual needs

We went to their office and met them. They were awesome, they knew all the questions we asked about…read moreour coverage. So professional and warm. They saved us a a lot of money and we still have our amazing coverage. I would recommend them to any of my friends. It's so nice to have a personal people caring connection while saving money on Insurance.

Lay and Williams has been my Health Insurance Agent for several years. I am extremely pleased with…read morethe products they offer and the service is outstanding. Each transaction I've ever had with Bob Lay and members of his staff has been beyond satisfactory. I highly reccomend them for your business and personal insurance needs.

Lay and Williams does an exceptional job of helping businesses and individuals with their health…read moreinsurance needs. They always work with the client to find the best product for their specific situation and budget, and their customer service is outstanding. Call Lay & Williams for your business or family health insurance. You won't be disappointed!

Cindy is the one who helped me , it's sweet relief having someone help you find an affordable…read moreinsurance with good coverage . Thank you Cindy for serving us !

These people are great at their jobs!!!!…read more Dawn is my absolute favorite to work with she always is there for any questions I need or anything I need at all!!! I can't remember how many times I have called with help on insurance and house insurance stress and they are always there to help me and take care of everything I need!!! I just received a great bundle gift from them and it's so awesome to get free mugs and merchandise of the company that helps me out so much!!!! Thanks guys!! I'm rocking my shirt today!!!!

I just moved my insurance from out-of-state with a State Farm agent to Kathleen Alexander's firm…read morewith State Farm and I am very pleased. I'm working with them. They've been very responsive. I work with Cross and he's a pleasure to work with and is always quick to follow up and very clear with everything that I do with him really appreciate working with him and I highly recommend recommended.

Called to get a quote for adding my wife's car to my policy and Lina helped us out BIG time. She…read morewas very patient and offered explanations and real life examples for various options with our policy. She was able to get the quotes sent to my email immediately after our phone call making the overall experience quick and painless.