I was taken care of by Monique Gomez as a broker and she really does have great customer service…read moreand is very helpful genuinely, She was understanding and offered services that I didn't know I needed at no cost and I'm just very grateful that I was helped by that individual. She did great Good Job Blue Fire! Def 5 stars from me.

It's funny but I don't even have this insurance but I do have to deal with them because their…read moreinsured caused damage to my car that was parked in my driveway! A brand new car with less than 3800 miles on it and they want the repair company to nickel and dime it so they save money. Honda will not honor my extended warranty if Honda certified parts are not used to repair it. Bluefire couldn't care less! So, I will be filing a diminished value claim against them-would have been cheaper to just use Honda parts!

They are so aweful, you cannot get in contact with the adjuster nor to speak with a supervisor,…read morethey give you the run-around and say that they don't have the phone number to the headquarters. I've been waiting on an settlement review for about 2 weeks and it only takes 24 hours to get an adjuster to look at the review this company is so awful. They put you on hold for long periods of time coming back and saying we're doing the best we can and really they're doing nothing I've heard the young man on the other end of the phone laughing like it was a laughing matter how upsetting. I will be I reporting this to the better business bureau. even the body shop has been trying to get in contact with the adjuster and they also gave the body shop the run around. LADYV

Not good at all is been a year and the adjuster Denzil more talks with calki attitude dos not help…read moreit all i got 3 claims from last year and day don't want to pay they didn't even approve my rental we should report this company

Hi my name is Carlos :…read more To whom it may concern I would like to let know you know the excellent customer service Nereida and Adriana provide at the location on Irving Blvd Irving TX. Friendly staff always to help and assist me with all my questions. Every time I go the office to make a payment they're always smiling, very friendly stuff always going the extra miles for the customer.

From the owner: Altima Auto Insurance serves Irving from our office at 967 E. Irving Blvd, near Nursery Road. We…read moreare an independent agency, which means we compare quotes from multiple insurance companies and bring you the options that actually fit your needs and your budget instead of selling you one company's product. Our experienced, bilingual team can help with auto insurance, SR-22 filings, roadside assistance, liability and full coverage, and home, renters, motorcycle and commercial policies. Whether you are insuring your first car, adding a driver to your policy, or simply tired of what you are paying now, we will walk you through your choices in plain language and answer your questions before you commit. Most customers can get covered the same day. We serve customers in English and Spanish. Stop by the office, give us a call, or request a free quote online. At Altima Auto Insurance, we shop so you save.

Carlos Chargoy is not only a great agent, but a great person. He speaks perfect English and…read moreSpanish, which makes every customer feel understood and comfortable. He's a family man who truly cares about the people he helps. Carlos takes the time to explain coverage, answer questions, and make sure customers feel confident in what they're getting. It's clear he values relationships, not just policies. I'm proud to be part of an agency that treats people like family.

From the owner: As an Allstate agency in Irving, our knowledge and understanding of the people in this community…read morehelp us provide customers with an outstanding level of service. We look forward to helping families like yours protect the things that are important – your family, your home, your car, and more. You can depend on us to help you look at the big picture. What we like best about our jobs is that we can offer customers options for a wide variety of coverage and services. We’re committed to helping Irving residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, we’re available to answer your questions. If you’re already a customer, we’re ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit us today. (972) 819-7775

Jason at Phoenix Insurance was incredibly helpful and awesome. I was having issues with my…read moreinsurance company of 20 years raising my rates super high and not communicating well. I was reluctant to leave and felt overwhelmed. Jason handled everything right away and helped me find better coverage at an affordable price without any extra stress. He worked around my schedule and made it easy to get in touch with him. I felt treated like a human, not a number. I am so grateful for him and the people over at Phoenix.

Jason was fantastic to work with while helping us secure our insurance coverage. He was fast,…read moreresponsive, knowledgeable, and made the entire process smooth and straightforward. We truly appreciated his guidance and personal attention throughout. I would highly recommend Jason to anyone looking for a dependable insurance broker.

I have been with Barbara for almost 2 years, I was referred to her when I got my first car and…read moreapartment. Excellent service the minute I called, and her staff made it all so simple in getting me what I needed at the moment. Just recently my mother, who's also a costumer, got into a car accident and is very grateful with the staff as well. She states they went above and beyond with the assistance in processing the claim. Highly recommend Barbara and her staff!

Consistently excellent service and friendly staff. We've been with State Farm for almost 10 years…read morenow, and Barbara Schmidt and her staff are one of the main reasons. It's as hassle-free as dealing with insurance can get. I highly recommend them!

The staff is excellent at helping out thru the phone, last time I called to reinstate my insurance…read moreand Stephanie was great at helping me do so on the phone. Saved me time on having to drive to the location.

The absolute worst! They do insure those who don't have a valid DL, but the service is freaking…read morehorrible. They don't care about your time; to make a payment--a process that should be less than two minutes, I have never been off the phone in less than 10. The process is very simple--you pull up my account, you take my payment, you give me a confirmation. Why do I have to sit and hear minutes upon minutes of dead air? I have to keep saying hello until someone finally says something back to me. This is utterly ridiculous and I will not stop until I have spoken with Corporate. I am outraged!

I can't imagine a better experience with an insurance agent. Very responsive, very helpful, very…read morepersonal. Kasie does a great job communicating information and has helped us find the best plans that make sense for our family. Ricart Insurance Agency is highly recommended - not a single complaint in 1+ years of service.

Refreshing to find an energetic and helpful insurance professional, Kasie Ricart. Highly…read morerecommend. Motorcycles, boats, home and auto insurance made easy!

I originally came in to get an old school TripTik Travel Planner printed for a friend who wants to…read morevisit from Houston but is leery about driving so far on the freeway for the first time. I came in and was assisted by Megan who while preparing my TripTik, reminded me that I could save almost $5 off my annual AAA membership by setting up auto-pay. She also mentioned that I could add a household member for free (including a baby). So cool since I have a 1-year-old nephew that I will soon be living with. Now he is covered under the same benefits (tow/road-side assistance) for whoever's car he's in. Be still my heart! LOVE that benefit! Megan packaged everything along with maps to mail to my friend. So helpful! I stopped by Christian's desk to update my auto insurance policy and ended up saving almost $30 of my monthly bill when I updated my address. Halleluyerrrr! I also briefly discussed travel with Shovon and hope to plan my next family vacation to the Grand Canyon with her! I spoke briefly with Juliette and she was also kind. I ended up taking care of so much in a short amount of time! Who would have thought that introverted ol' me would have actually preferred it over just calling in or making online changes too! Everyone was seriously SO pleasant!! I'm moving to Arlington soon, so they won't be close by, but if I need assistance before then, I'll be stopping by for sure! My day was turned around for the better after interacting with them. Genuine people.

Needs ZERO stars. Today, a family member was treated horribly. My family member went into this…read morelocation to ask a question about cashing a check, and they rudely and VERY loudly were speaking with her about how they had NO IDEA what she was saying and was treating her like she was stealing. This was a lady at the front desk, who did not know how to do her job, and another employee (female) who also did not know how to do her job. My family member asked the lady to please speak softer as she did not want others in the building to know her business. The lady became rude again, although speaking softer, was no help. We will be telling others about this horrible experience and how no one seems to be considerate or helpful. For people being available to "help" others, they sure have no tact or consideration for customer circumstances. They need to take a lesson or two in humility and a training class in customer service. Never again will we frequent this location or AAA in general.