I was taken care of by Monique Gomez as a broker and she really does have great customer service and is very helpful genuinely, She was understanding and offered services that I didn't know I needed at no cost and I'm just very grateful that I was helped by that individual. She did great Good Job Blue Fire! Def 5 stars from me. read more

will not cooperate or reimburse for rental car use. refuses to pay for damages. avoid at all costs. their agents use burner numbers to contact you and disconnect once things get difficult. claims people also use fake names and do not respond. update: if you have any issues contact your states department of insurance and lodge a complaint against this company!!! do not bother wasting your time trying to contact people who do not exist. file a complaint with your department of insurance!! you are wasting your time emailing them. my review got deleted read more

3 weeks ago my property/home was damaged due to a insured driver of BlueFire running though my homes security wall. A claim was opened and it took MINIMUM 6 phone calls to get the adjuster. Was given the "we're getting the police report" stall/excuse, even though the driver already admitted fault and in my state, police reports are made available almost immediately. 3 weeks have passed, I've called no less than 15 times and sent 6 emails. Each email contained photos of the damage, the police report, and a licensed contractors estimate for repair. BlueFire has ignored all communication and has not given a simple counter-offer or adjuster estimate of repair. I will give them one more week (30 days since incident), then be filing a DOI with the State Insurance Board and unfortunately, civilly suing the driver. Bluelight lives up to every single review they have. Ignored calls, run-around responses, no direct valuation, no direct acceptance of at-fault accidents, complete unprofessionalism. If anything changes in the next week, I will update my review and rating to reflect. read more

How about no stars. After 30 days, someone finally reached out. Then 30+ days later they are giving me 600 for damages their insured caused by rear-ending me at a stop to make a turn. I've worked for an insurance company and it never takes this long to complete a claim when a person is at fault. They are ridiculous. I've called and left messages and they do not return calls. read more

I would give 0 stars if I could, I'm definitely reporting them to BBB and CA dept of insurance. I was in an accident 2 years ago, they have refused to help me. Told me some BS that I didn't upload my photos correctly when I uploaded them hundreds of times and even asked my close friend who works in the legal field and uploads documents all day. I am now being sued by the person's insurance company that I hit and they still won't help me, they give me the go around and some BS excuse everytime. The people I've spoken to are Paige Schneider and her boss, Ronald. There is a special place in hell for these scammers. I should have looked at reviews before buying insurance through them. Please avoid at all costs. I wrote down everything these clowns have avoided. read more

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Feels like a scam. Had the company for 6 months bore I needed to file a claim and somehow the month before they cancelled my policy due to non payment yet had always withdrew from same account even if the money wasn't there. Overdrafts but now they don't send emails they send letters of cancellation...then gave me some random address I never gave them thanks for nothing read more

This is a professional scam agency. They will add extra charges that make no sense and they will cancel your policy on you after having paid on full. They basically strong arm you into paying them more money citing ridiculous reasoning that they just make up. Do not fall for their trap like I did. read more

I canceled my policy to go with another company that provided a more competitive rate for more coverage. When speaking to the rep on the phone, I requested that a refund be issued via ETF given they had my account info. He submitted the request yet when I followed up 8 days later, I was told the only way I could receive a refund was to be issued a check which would be mailed out within 3 weeks. Not only that, I was told that I was charged a cancellation fee. I do not consent to having my money withheld from me for nearly a month when I am no longer receiving service let alone being punished for choosing to go with another provider. As a consumer, it is my choice to determine what company I will transact with for goods and services in exchange for my hard-earned money. I will not be charged a fee for choosing to opt out of service. After spending over an hour on the phone during the follow up call, I was left with no other option than to dispute the transaction with my bank. My time is valuable. I got nowhere with my hour of time after being transferred to two other reps who refused to transfer to me anyone of higher authority. I do not spend my time in vain with nothing to show for it, so now I am taking a little extra time to share my experience regarding the lack of care provided to me by a company that I gave nearly $2,000 of my hard-earned money to. Time to copy and paste this review everywhere as well as file with BBB. read more

Recently had an encounter with blue fire insurance when their client ran into my truck. They are a low class evasive insurance company, that will dodge every chance they get. It literally took them 65 days to approve repairs and I still have parts that were not fixed because they wanted to pick and choose what they felt like. So I guess my next step is to file with Texas Dept. Of insurance. And this is on a minor claim. Can't image how they handle a large claim. read more

This company bluefire,make fraud,I paying my insurance every month, very high price,I have 2 accidents on 1 year, they don't pay my car full cover insurance,but after that they raise my monthly insurance ,todo el tiempo ponen trabas para no pagar,se niegan a pagar,no pagan completo,me robaron. read more

I was struck at a red light by a Bluefire customer and getting hit by a Bluefire customer is like getting hit by someone with no insurance at all. I deeply regret going through Bluefire and not my own insurance and let them deal with Bluefire. The adjuster Carmeilya never returns calls I had to go to her supervisor Douglas to get any action at all. After the vehicle was put in the shop it took 10 days for adjuster to look at it and Blufire wanted to use after market parts on my vehicle which was only 3 months old when the accident occurred. read more

minus 1 rating! my truck has been in the shop for 2 weeks now and still waiting on the Appraiser to finish the supplemenT. Never ever buy bluefire insurance and use your own insurance if somebody with blue fire is at fault! The worst insurance ever! To top it off I have to pay out of pocket for my rental and wait for them to reimburse! So sad that we have to pay! read more

Horrible, Had them for 5 years on auto-pay so no issues with payment. I moved and notified them that I moved. They asked me if they could put me on a recorded line about the accident. I said yes. One of the questions they asked me was if I had anyone living with me. I told them my in-laws live with me. The have there own cars with there own insurance and they we not in the car when the accident took place. They said that the was a clause on page 5 of a 35 page document that states "if anybody over the age of 14 lives in your house you have to notify them". So they are denying my claim. This was a sentence in a 35 page documents that I signed 5 years ago. I hired an attorney and he was doing some research and they are in a class action law suit for doing the exact same things to other people. I am hoping to get my claim paid but beware of this company. read more

Bluefire Insurance client rear ended my car. Im calling them almost everyday and its been 40days ikm yet to receive formal acknowledgement from their adjuster. Im complaining to Texas Dept of Inurance formally. Imagine with repeated emails, phone calls and voice messages thery couldnt make even first call to let me know the process. I wonder how they are still in business. I will complain to BBB as well. read more

BLUEFIRE is the worst insurance company I have ever had Freeway insurance is a broker for them which means that's the insurance they give you. Bluefire Insurance is basically a low budget high cost scam insurance company that will NEVER answer your calls or emails! Please BEWARE find another company to do business with!!!!! You will regret it!! read more

This Insurances company is bull, a fraud company that doesn't want to pay for damages that one of thier customers was at fault for, hit my car on January 20, 2024 gave us the run around all month waited until February 12th to tell us we we're at fault. She hit my vehicle in a parking lot she came around my husband cut it too close hit our vehicle which wasn't even moving at the time but Ms. Victoria deemed it was our fault, how if we're just waiting our time to go? They probably won't even pay for their own customers vehicles to get fix think twice before using this company! read more

Nothing would bring me greater pleasure than the entire customer service department at Bluefire (if there are more than two real staffers) getting their car hit by someone with Bluefire Insurance. I would find some satisfaction in the countless hours l've wasted on the phone, being connected between robots or customer service agents who hang up on you, or waiting weeks to months between hearing from my adjuster despite leaving callback requests and emailing my adjuster week after week (the second one, since my first one was fired, and we weren't told for two months) only to get no reply. I wish every Bluefire employee to be on the receiving end of their customer service. I had to connect pretending to be an interested customer to even get to a real person. Even then, it took three attempts to connect to someone in claims. Not only did their client hit my car, but even worse - they sentenced me to six months of dealing with Bluefire insurance. read more

First off if you're trying to save money on auto insurance, do not go with Bluefire insurance. I know insurance is expensive these days but please save your sanity and time and go with another company. I made the mistake of try to save money and use them due to the fact of some major health issues and cancer. When I got setup with bluefire it was great easy process, till about six months later when a horrible storm came through and unfortunately my vehicle was hit with a major hail and debris. I made a claim and spoke with the person that took the claim and three days later all hell broke lose. they sent out the adjuster he looked at my truck and was like wow this truck was immaculate before the storm he was shocked at how well my interior was and the fact that my truck only had 29,000 miles for being a 2021 model Got my truck to the body shop a week later they sent the actual price that it was gonna take to repair my truck and all of a sudden the adjuster Cordell that came out and said my truck was trash. It was disgusting and to total my truck out because my truck before the storm was only worth $13,000. My in fact was worth twice that amount I paid $65,000 for my truck brand new with 12 miles on it I drive my truck less than 5000 miles a year. And then all of a sudden he wanted to total my truck out because he didn't wanna pay $17,000 in repairs. Where it gets really good is they tried sending a tow truck to the body shop to take my truck without my permission with all my belongings in it. I spent a full month arguing with three different people with blue fire before they finally agreed to fix my truck by this time two months had already gone by. It took almost 6 months for them to cut a check to the body shop and repair my truck they are crooks. They treated me like I was trash they tried taking advantage of me and my health issues and that I ask questions several times because I was in a coma also and sometimes it takes a few times for something to make sense. They are liars and they showed themselves that they are willing to be thieves and take a vehicle without my permission. Whatever you do stay away from this company read more

There is nothing good about this company. There is nothing good about insurance. Period. This company is the epitome of taking advantage of the mass exodus of insurance companies in California. After paying $200 in brokerage fees just to get this miniscule insurance plan, I have always received less than mediocre customer service. One time I called because I knew I'd be late by a day on a payment - I got paid the day after the very last day of the grace period. I requested another day and just got a flat out "no, we can't do that." When I asked if I could speak with a manager, again, "no, we can't help you." A co-worker also has Bluefire insurance. She was in an accident and they took 5 months to just to approve repairs for a no fault collision. Save your time and money and move onto another company. Definitely do your research if you can take the time. They'll definitely prey on those of us who are desperate for immediate coverage. read more

Bluefire Insurance does not even get a star from me. I was hit by a truck insured by them. I could never get in touch with an adjuster. The adjuster that claimed was over my case has been out for two weeks. Just to speak to Dustin the supervisor over the adjusters. Each time I talked to him he would be so rude and yell at me. I was told he has no boss over him, that I could inform. At the end he said it was my fault and would not take liability. The police report states the truck driver was at fault. He was going out of an entrance area taking both sides did not yield and hit the passenger side of my car. I can't open my front door. It will cost over 9,000 dollars to fix. Lord, I don't know how that will happen. Bottom line they are horrible, and now they have blocked any email I send. I don't know how they sleep at night. read more

Does someone recommends a lawyer to help me with this insurance? They stated my car is total loss even when it can be repaired. They don't want to repair it. They just want to take my car away and pay the shop with the value of my car... please help! read more

A Bluefire-insured driver hit my vehicle; I got no help from the company. The driver is also unresponsive. Bluefire appears to be a scam company that avoids handling legitimate claims and may exist only to issue proof of insurance without fulfilling any real obligations. read more

We just filed a claim with this insurance company. They give out fraudulent phone numbers to claim adjusters. They hide behind protocol to escalate to a supervisor to address and follow up with the status of a claim. Adjusters do not call back with customers nor they are very aware of the policy declarations. Instead of asking the insurance adjusters to come out to assess the vehicle, they ask their customers to take pictures and send them pictures. I will be filing a formal complaint with the Texas Department of Insurance and give notification to my fellow state legislators about the business practices of this company. read more

The insurance adjusters are horrible and will never return your call after the first initial claim is made. It took 4 months for BlueFire insurance to pay for my car. One of the worst I've ever used!!! read more

if there was an option to choose not to give any stars I would have chosen that because it's a waist of time and money with these insurance , the service they provide is ver poor, the service representatives are very unprofessional and attitude towards the customer is very bad, they will charge for your insurance but when it com to your needs they don't respond or respect your calls and takes long to answer they keep you waiting for long periods of time the adjuster or her supervisor never answers call the voicemail always comes in.... bad service and bad decision of chosen this insurance..... Brianna McMills (adjuster) Ryan McReynolds (supervisor) read more

Horrible! Refusing to answer when my lawyer calls. Wanting a statement without my representation Worst insurance company I have dealt with. Horrible!!! read more

I'm agreeing with all the reviews. They are very slow. I filed my claim two months ago. And still haven't gotten settled they give you the runaround take their sweet ass time.. Im at the point on calling a attorney. Now they are talking about a fuel sample.lol read more

This company is a goddamn joke. I was rear ended very hard by a drunk girl with no license who had this bluefire crap. They refused to give me a rental car without me having to pay out of pocket and tried lowballing me on what they think the damage to my car is without actually looking at the entire car to see what all is damaged. They should not be allowed to hand out any type of insurance and that is why I hired a lawyer so I can make them pay me what I am owed in full. They do not care if you are without a vehicle due to no fault of your own. They also expected me to pay out of pocket for the tow yard fee while my car was there. Bluefire can eat a bag of dicks! read more

terrible ran like a scam call center its cheap but its cheap for a reason. the worst customer service and they arent opened on the weekends , pay outs take a long time and they low ball you completely stay away from this insurance company at all costs!!' read more

I would actually rather give them no stars!! Absolutely the WORST customer experience I ever had!! They don't return phone calls and of course denied my claim even though their customer backed into my parked car and the insurance was valid. I would never ever ever ever do business with them and would recommend anyone to stay away from them! The most unprofessional company I've had the displeasure of having to deal with! read more

SCAM SCAM SCAM!!! They are auto drafting money that they shouldn't. Then telling me that it's a mistake and they will take care of it then LYING to my bank and charging my account AGAIN!!! All the customer service says is they don't have supervisors and they aren't smart enough to do anything but say sorry and hang up on you. They accidentally cancelled my policy and messed everything up but takes their time and doesn't even fix things correctly! I wish I saw these reviews because I got with them!!! WORST INSURANCE on all my years. read more

the worst car insurance ever! stay away from them as they won't help you with anything. Someone broke into my car and I had to pay for all the damage that theft did. read more

Blue fire insurance is Garbage. My car has been totaled for almost 30. No one has contacted the bank. The bank thinks we wrecked the car with no insurance at this point now I'm dealing with the bank because they still want payments because bluefire have not even sent them an email concerning the accident. I can't get a truthful response from anyone. Not even the supv. Can someone reach her for me. 985 273 6066 or 225 421 2718 Joseph read more

THEY WERE CREATED TO SCAM YOU!!!! So I did some research, and Bluefire insurance is simply not a real company. They are just a group of people who target gullible and elderly individuals to scam. The ungrateful, insufferable "man" that I spoke to said that I didn't need to send them pictures of my elderly relative's car. This should have been a clue, since that's literally not possible for an insurance company to say. YOU DISGUSTING PEOPLE SHOULD BE ASHAMED OF YOURSELVES! They charge you 15 dollars if you don't' pay your premium within 15 days, even though they initially said you will have 30 days. OH AND WHAT KIND OF COMPANY CHARGES A 5$ CREDIT CARD FEE WHEN THERE IS NO OTHER OPTION. I sincerely hope your family members are all scammed and ripped of their money the way you imbeciles do to others. Needless to say, we will be suing. PLEASE STAY AWAY FROM THESE PEOPLE!!!!!!! read more

Bluefire Insurance - The lady that helped me - Auto Insurance Near Me

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0 STARS. DO NOT GET THIS INSURANCE. YOU WILL BE THROWING YOUR MONEY AWAY WITH THEM IF ANYHTING ACTUALLY HAPPENS TO YOUR CAR. This "insurance company" is an absolute scam and definitely seems to be operating illegally. I had several tickets and accidents from when I was first licensed many years ago so my premiums have been pretty high, when looking for something cheaper they gave me the most affordable option I could find. I had a policy with them for almost 3 years when in March 2023 my car was hit by a city tree, I called in to make a claim and then at the end of the call when asked about who I live with they said that I allegedly never disclosed my household members 3 YEARS AGO and they had to "investigate". 1 week later my policy was cancelled. Based off of the other reviews they will find any reason to not cover you when something happens and doesn't seem anyone is holding them accountable. You are far better off paying a higher premium with a trusted insurance provider. When I had AAA insurance and had to make a claim with them after an accident, I was literally paid out within a week. SCAM SCAM SCAM. read more

Company will not tell you what is going on. I was struck by their insured and it has been a month since it was open. They claim they cannot reach their insured for a statement, they shouldn't even need their statement since there was a police incident report stating both parties agreed their insured was at fault. I spoke to their insured personally and they are 100% willing to cooperate. We both tried calling blue fire the same day next to each other but the adjuster could not be reached. They are a scam. If you are insured by them cancel the policy now. If you were struck by one of their insured, go through your own insurance and have them subrogate blue fire. Besides that you're better off filing a lawsuit after they unexpectedly close your claim and don't even notify you about it. Good luck. read more

Bluefire Insurance - Auto Insurance Near Me

Should have known my claim would be denied, everything previous reviews said is what they did to me. Their client was at fault admitted it gave me info it took almost 4 months for them to just deny my claim. Adjuster would never respond, had to keep calling the 888 number then they closed case without telling me. I wanted them to reopen it and they plain said no they denied it and it was final, horrible company. read more

The worst of the worst...how can people use this insurance. I filed a claim with this insurance since 3/5/2023. Their insured was at fault. I sent pictures, the insured admitted to the guilt and still just received a call from a Rebekah Nanson that the claim was denied. How can they deny a claim? Insurance brokers use this insurance for their convenience of pocketing a profit knowing they are the worst insurance. I will file a complain with Texas Department of Insurance. Stay away from this insurance...one day when these individuals are tossing and turning with that untreatable condition they are going to ask why....remember all the people you hurt.... read more

This company is Horrible. Absolutely HORRIBLE!!! I was rearended 5 days after I purchased my new Honda Civic - only 87 miles on it. My car was totaled. They took 2 weeks to get my car off my driveway to a shop for an appraisal. They tried to use aftermarket parts on a car to be able to repair it. Since I knew the shop well, I told them to make sure they don't use aftermarket parts, or it should be totaled. 2 weeks later the finally said it too much to repair. Like I said in the beginning. Now I've had to pay out of packet for a car rental for this time. They took another month to send me a check for only 1/2 of the amount till they received the title by mail. I'm 2 1/2 months in and still no final check for car or rental. And they said they will only pay for a month of rental. Wait, your company stalled this whole time and I'm paying for it?? Does any of this seem like a company you want to work with?? Hell no!! read more

Worst insurance you can buy. Service is terrible. Cannot even contact the right person without waiting hours on hold. Adjusters never call back or do not receive the call ever. read more