I had a great experience! Liduvina Karim was very professional, funny and easy to talk with and she was also efficient. She got me a good quote and added rental coverage as a bundle. I decided to purchase a new policy with State Farm Insurance. Thank you Liduvina! read more

Liduvina Karim, did an exceptional job in fixing my payment withdrawal issues. She followed up for 3 months, as she said would, on the 13th of each month until the issue was resolve. read more

Recently moved from NY to Texas and called State Farm to transfer my car insurance. Liduvina Karim was so informed, pleasant , and professional. She made the experience effortless. Explained everything in detail and made me feel secure in my decision. I would highly recommend her for your insurance needs. read more

This agency listened and understood my coverage concerns. They saved me money and offered a great bundle deal.

Liduvina Karim was extremely helpful! She's very kind and will find you the best quote! I highly recommend this agency! She gave me the best quote for all my vehicles and my home! read more

Adrian Howard is so awesome. This is the first time I can recall receiving a bill and being excited about it. Working with Adrian was so easy and he provided information that past insurance agents hadn't. Adrian wanted to understand my current situation and future goals so that he could ensure that what he offered set me up for success. Not only was he able to beat price of my price insurance product providers, but he even provided me with better services and more of what I need for the cost of what I was paying just one of my other 3 providers. Better policies, greater coverage with a significant savings and his services was exceptional. What more can you ask for? I would highly recommend Adrian Howard and his team. They are amazing and they took care of my personal and business needs. I'm so grateful for Mr. Howard. read more

Possibly the most inept people I've ever worked with. His assistant has cost us thousands of dollars due to mistakes. She'll ignore your calls, or worse, say she's going to do something and not do it. You can find someone better. We did. read more

I have been with Adrian for many years. His staff are far better at returning calls and followup than I am. This is a busy office with many clients for good reason. Adrian is running a complex machine and for someone to take the time to come out to me and make my car refinance as easy as possible is kind of a big deal. I work with Alyssa the most and she is attentive and takes the time to explore options and needs. I have never felt rushed through a phone call. Huge advice here. On your next new car, get your loan through StateFarm. Skip dealer financing. StateFarm makes it easy to buy a new car and gives you the protective shield you need to fight off tricky sales gimmicks. read more

My experience with Adrian Howard and his staff has been exceptional. I appreciate reading reviews so I definitely wanted to share my experience. I have life, car and rental insurance currently covered under one umbrella of a secure, sound and reliable agency. I never had a problem with my calls being ignored or something not being done or completed. Kiea is also a blessing. She is on it and her follow through is impeccable. Very knowledgeable and professional. Adrian shared the importance of being covered especially if you're on a budget like myself. So I highly recommend Adrian Howard and his staff to assist you & your loved ones. read more

My family has been with State Farm longer than I have been alive (I'm 28) Within the last few years my family has passed and I am the one, the only one, (I'm an only child, only grandchild) that was responsible for my family. Adrian Howard knew my grandparents, and his amazing team of people were so understanding and still are! I had to transfer homeowners insurance in my name and they were so patient! They even told me, "your grandfather did this with the insurance every year" which helped me making the decision I needed to make that was best for me. I have also moved out of Irving, sold my family's house, and purchase my own house, and Adrian Howard's team has be SO PATIENT AND SO UNDERSTANDING! I can always call them with anything! Thank you Adrian Howard! The last few years I've been through so much with my family, I had to make a lot of decisions, and State Farm Adrian Howard was one thing I knew I NEVER had to worry about! I'm just glad you and your team have been there for me and my family! Thank you! read more

Adrian is a great agent! He knows the business and always give the best advice. The office staff is amazing too, it stays busy. They actually build relationships with their customers and get to know them. If you are looking for a great state farm agent, adrian howard would be the top candidate in the Irving area! read more

Great staff (Kia is very helpful) - have been with SF for quite some time. Mr. Howard's staff and service are always exceptional. I would recommend them highly. read more

I have been with Adrian from the inception of his agency. He knows the business inside and out. I am pleased to have him as my agent knowing that when I call he will always have the best solution for me and my family. If you're in need of a good agent there's none better than State Farm agent Adrian Howard. read more

I am very displeased with the service I have received from your company. On 5/9/2017 I spoke to a customer service representative who assisted me with great help. I requested to cancel my policy and she explained to me that it can only be cancelled by the agency in which my insurance is issued through. She then attempted to contact the agency of Adrian Howard several times. After several unanswered calls she assured me that there would be information sent to the agency and my insurance would be cancelled and someone should contact me shortly. Before hanging up the phone we made sure all my information was up to date to reassure I had reliable contact information. On Thursday,May 25th, I checked my account and noticed that on 5/24 a payment was processed for the policy I had requested to cancel. After that, I called 1-972-252-7467 and was transferred yet again to customer service. I explained to the agent what my issue was as far as being charged for another payment and not being contacted in any of the two forms available. Email or phone. If I was contacted by phone there should have been at least a voice mail left to address my concerns. The customer service agent looked up my information and was able to view a request that was put in on May 9th of 2017 and was sent to the correct agency. She then explained to me what I already knew, only the agency of Adrian Howard can process my cancellation. Once again I am transferred to the agency of Adrian Howard and finally speak to a representative Tracy. I explain my situation once again in which I am then told by Tracy that she does not see any notes and has not received any messages. I told her that is strange considering I spoke to a customer service representative who was able to pull up notes and a date in which I last called. She then looks again and tells me she found the information where I called and that her agency was never notified to cancel my payment. I then tell her I would like my money refunded back onto my card. She tells me she is unable to refund my money through card and it can only be mailed due to the fact that the agency had not received any notice or request of cancellation until yesterday. I then ask what is the process in which message are sent to each other to get a better understanding of why the cancellation was not addressed sooner. Tracy is quiet on the phone and doesn't respond to me or hasn't asked me to hold. I tell her if you do not have the answers to my questions please transfer me to someone that does. She is still quiet and not saying anything. I then ask for her name and she is still quiet. I then tell her if she does not want to help me that is fine and weather or not she give me her name I can still just call customer service back and they will be able to provide me with that information. After I say this Tracy then gives me a date of the 20th in which my payment is taken each month. Tracy tells me my payment has to go through he regional billing office first and then it can be refunded because the payment is still processing. I then become frustrated due to the fact that it is very obvious this woman has no idea what she is doing. I explain to Tracy I understand she does not know everything or the process and that is okay,its past her job qualifications and simply ask to speak to someone more knowledgeable. I explain to her that there is a several issues of communication that need to be fixed if the office had never received notice of my cancellation and someone should be notified.It is a hassle to to keep calling and having to figure out on my end alone what is going on and why it has not been fixed. I just would like to speak to someone that can answer my questions and address my concerns in a courteous and prompt manner. She then replies again, maam your check is being refunded to you in the mail I don't see what the big deal is you will get your money back and your insurance will be cancelled. After this rigorous process of phone calls and attitude I am happy to be leaving Statefarm for good. If you would like to keep your customers I suggest you retrain certain individuals and identify communication issues within your company.Customer service is key to success. read more