This is the second year I have worked with Andrew Spraberry at Royalty Insurance Company, and once…read moreagain he went above and beyond. Andrew researched multiple top-rated AAA insurance companies to find the most reasonable pricing for all of my insurance needs, including my primary home, two rental properties, car, pickup, and travel trailer. By working with Andrew, I saved approximately $3,000 in 2024 and $1,017 in 2025. He has a professional yet comfortable approach and took the time to clearly explain my insurance options in detail. His recommendations allowed me to secure the maximum amount of coverage at the best possible cost among the insurance companies I was able to choose from. I highly recommend Andrew and Royalty Insurance Company to anyone looking for knowledgeable, trustworthy, and cost-effective insurance services.

Working with Bradley has been a great experience. After a frustrating time with our previous…read moreinsurance agent--who often took us for granted and didn't return our calls--it's been a refreshing change. Bradley is very knowledgeable, takes the time to clearly explain the differences between coverages, and responds to questions promptly. He's never pushy and has made us feel genuinely taken care of, which is something that feels rare these days. We're looking forward to a long-lasting relationship and to moving our other insurance needs over to Royalty Insurance.

Best Auto Insurance of 2018. Payless Insurance. Payless Insurance has relatively low rates and a…read morewide variety of discounts, including some for green vehicles, which makes it our pick for the best auto insurance company OVERALL. Our view on Payless Insurance? Best Value and Best Services & Features. My Fiancé and I couldn't have been happier with Shawn and Mike as our Insurance Agent. -Gracie & Uriel Cadena

I was referred to Payless from a friend and went into their location to get more information. Both…read moreMike and Shawn are very professional and took the time to answer all my questions. I started with my personal vehicles for about 6 months and then eventually switched over all my commercial vehicles. Now I even do my boat, motorcycle, and toys with them. Never had an issue. Rates are the cheapest I've found as well. Thanks guys!

I've worked with Jason, at "The Phoenix Insurance" for many years. I started out with a motorcycle…read morepolicy and soon after switched both my homeowner and auto policies over to him. Can't say enough good things about both Jason and "The Phoenix Insurance." Very professional, and he's always gone the extra mile for me to find the best possible coverage with the best possible rates. Highly recommend that you give him the opportunity to earn your business.

Horrible service. These people will not work without getting confidential documents from your other…read morecarriers and are extremely rude. They likely don't get reviews from people who don't write a policy with them. Don't bother reaching out to them.

I am almost 70 years old and I've been in the hospital and I was late on my payment but still…read morewithin the realms of being able to keep it and I got a hold of a girl named Elizabeth and she is at the Davis Street in Dallas Texas location her name is Elizabeth and she was precious she taught me through it and she was ever so kind I really like this insurance company it's so affordable for me I don't drive that much so I don't need a real high price overhead and I would choose them every single time but I really want to give five stars or more to Elizabeth today for her kindness and talking to me nice and slow she has a huge heart and I would ask for her every single time

They are scammers cancel your policy for any little thing that is out of your control! Collect $416…read moredown payment and my first month $299 and canceled my policy due to the state of Texas being behind with processing registration. I purchased my car 3/28 My insurance was cancelled 2 weeks after making my first payment spoke to sever managers was promised that someone would call me and they never did! Not mentioned they threatened to cancel saying that I did not send my photos of my car When I did. Also the girl who sold me my policy was fired not long after! Can u imagine how many people they do that too and how much money they have made! I asked for a refund since it was not fault! No call no refund no fixing. Yes I did give them time to call me back when I called back they said only said that the manager would call me back!!! Piss poor customer service . They had to nerve to ask me for a good review when I first purchase!

I have had the pleasure or working with Jerry for about 26+ years to date. He has been a great…read moreagent and kept a solid team always willing to answer my many questions. Jerry provides updates on my policies regarding any changes I may need to be aware of. He has kept my family comfortable for each and every auto/home claim encountered to date. When I personally go into his office for our annual policy reviews, he often shares his catch of day from his recent fishing escapades. You can count on Jerry and team as he stays current and will be there if and when you need him.

Just switched to Jerry from a competitor. He and his team are very professional, approachable and…read morejust plain nice. We were set up and ready to go in a day. He personally answered all of our questions and took time to explain everything. We are very happy we made the change and would not hesitate to recommend Jerry and his team to others. Great company and great rates as well.

Came in for a copy of my proof of insurance. There is about 6-10 desk only one worker. About 9…read morepeople ahead of me. While the worker was taking pictures of a car I asked if I could just get a copy sense it would take like one minute and she said "sit down and wait with everyone else" no assistance for this worker lack of customer respect The other freeway insurance is 12 minutes away but I for sure would rather go to that one instead of coming back here in the future. Keep in mind it was 12:45 on a Saturday! The place should be filled with workers.

Great insurance service at an unbeatable price. Great insurance agents, amazing customer service 10…read morestars if I could. The manager is the key to success for all the hard work they do to keep you safe on the road

AAA charged me for a line item on my renter's policy that was not my choice and refused to remove…read moreit. Seems unethical to me that they can charge me for whatever they want. Is there no regulation of insurance providers? By the way, the Irving office had nothing to do with this disgusting levy. The main AAA office was my contact, and I don't know how I wound up at the Irving site, but Irving office probably has the same self-serving policies as the main office.

The customer service at this location is terrible. I requested to speak with a manager because the…read morewoman at the front desk was rude for no reason. They really need to provide more training for the staff, including the manager.

Katie has outstanding knowledge of her business and was a pleasure to work with. She makes sure…read morethat you have appropriate coverage at the best price. She saved me money from my previous insurance carrier.

Was with them for years. They don't inform or take care of you long term. Increased my homeowners…read morefrom $5,000 to 14,000 and I wasn't even contacted. They don't work for you. I will never do business with them again.

NOT ENOUGH STARS. These people are great. They had me insured when no other company would touch me…read more I was in the state insurance pool and didn't have anything. I'd be in huge trouble if something happened to my house. I explained my issue with Ms. Flores, and that I was willing to forgo insurance on this and would sign a waiver of liability, and when most companies kept telling me they wouldn't do that, that I was uninsurable, The Flores' team agreed to cover on those terms. I have tried for 3 years to find an agency that would work with me, I gave up. Within minutes on the internet, I had my coverage and at a price I was shocked at. These are the people and Allstate is the company to go with.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Carrollton, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.