Have been a customer of Taras for many years now, her staff is great at everything they do! Always…read moreworking to help find me the best price with the best coverage. Wouldn't want any other agent for my Home or Auto! GREAT AGENCY & AMAZING STAFF

I called this Agency on Wed, 11/20/19 at 1:15 in the afternoon and was on hold for more than 30…read moreminutes and never spoke to an employee....what a joke! How is anyone supposed to take this place seriously when they can't even answer the phone. I had 3 cars I wanted to insure but obviously they're not interested.....and now, neither am I.

Tyler and Candice have bent over backwards to find solutions for us so many times over the years…read more We love this agency!

I'm over 400 miles from home. I had been trying to add a new vehicle for over 24 hours using the…read moreGEICO website, chatting with a representative, over the phone with 5 different representatives, all with no luck. Late in the afternoon I happened to see a GEICO office and stopped in. Greg did a fantastic job of getting me insured. We're forever thankful!!

I finally called Geico, and they did not save me 15 percent; they saved me 29 percent. I started…read morewith an online quote, but then Tamela from the Keller agency called me to make sure I was getting the best price. After we worked through everything, I was deliriously happy with the savings. Thank you for the professional, excellent service.

My story is probably far too long for this site, so I'll try to keep it brief…read more After being in contact with Prime Lending mortgage broker for more than a year and having explained to Him very plainly from day one what we needed, Prime Lending dropped our loan and lefy us high and dry just two days prior to our scheduled closing. Our closing was scheduled and we had already signed the final Closing Disclosure document. We had a place and time all set up to close. We are relocating to AL from TX. so the legistics of our move are outrageous. We needed to be able to buy a house in AL before we'd be able to s4ell our house in TX as we needed to empty our TX house and replace carpets before I could put it on the market. We rented a bunch of PODS and had all our house packed up into PODS and moved to storage. When we were told all systems were go for the Friday closing (2/24/23), I made the 650 mile by treck, towing a trailer of my own behind a UHaul, all the way to Alabama. Before I even arrived I was being told that our closing would not happen. Why you ask? Because two days before the closing the loan officer called me claiming he needed me to produce a lease on our TX house saying I was leasing it out. I told him, as he knew, and as we had told him nimerous times, that we had no intention of leasing our house. He said, "Yeah, yeah, that's fine. I just need you to produce a lease and have a friend sign it saying that you are leasing it." Knowing this is credit fraud, I declined. He NEVER said in the more than one year we had been in contct with him prior to this deal that such a measure might or would be necessary. He NEVER said during this call that a signed lease was required for us to close on our current loan. In the end, he suddenly claimed that we needed to shift away from the loan product we were supposed to close on that Friday and convert to an FHA loan instead. He claimed it would save us money and require less down, etc, etc. So why did he not just do this from day one as this would have been far closer to what I asked for from day one. Well, as it happens, FHA will not approve us as I am disabled and my partner had been out of work for more than a year and had only just started his new position in Huntsville AL. He (my partner) has worked in the same industry for more than 25 years and had a job offer letter outlining his salary, etc., but FHA has a hard rule that anyone out of work for more than 6 months must then work at least 6 months at a new job before they would consider the applicant stably employed. So now the loan officer, a Terry Fann, claimed he needed to switch us over to an USDA loan. Long story short, the USDA has even STRICTER requirements for anyone out of work 6 months or more, requiring they be newly employed ar least one year before they would consider them stably employed. So now we are left with no loan. No cloasing. All our stuff, and I do mean ALL OUR STUFF, is in PODS and we have noweger to have those PODS delivered. We now will have to pay $2000 a month just for the POD storage!!!!!!!!! We're lcing in a camper at a campground while we try to do all we can to fix this situation. PRIME LENDING left us high and dry. Had the loan broker asked me about or made clear any og the issues which he brought up two days before closing, we would have told him then that we could not do that. We might have been able to arrange to do our relocation differently and I could have remained in Dallas at our house until such time as we were able to make some kind of arrangement in Alabama for housing. Mind you, we're moving a 4 bedroom, 2 bath house! Whatever you do, AVOID THIS COMPANY!!!!!!!!!!!!! Prime Lending has caused us so much stress and expense it will probably take us a year or two to financially recover!!!!!!!!!!!!!!!! They also made a loan conyingent upon our agreeing to commit an illegal act or mortgage fraud!

Being a first-time homebuyer, I highly recommend Christina and her team. They took care of…read moreeverything for me and made my transaction less stressful. Not only that, but she informed me about programs I never knew existed and literally saved me THOUSANDS of dollars. I couldn't be more thankful for this amazing team.

Do not fall for their lies. I signed up for insurance for $167 a month with the Drive Safe & Save…read more"discount". It jumped to $171 ($4 big whoop) and I accepted it. Now my bill jumped to over $200 a month. When I asked for an overview of why the drastic increase I got back, and I quote: "Drive Safe & Save® is included on this vehicle. The discount changed from $84.24 last term to $175.06 this term. The general rate premium for this vehicle increased by $183.27. The insurance industry is increasingly using data and advanced modeling to improve how policies are rated. The Enhanced Rating Plan now uses over 200 rating variables, compared to about 75 previously, to create more personalized and accurate premiums. A greater amount of data from third-party consumer reports will be collected and used within rating models. Examples may include: Vehicle Information Driver Information Prior Insurance History Claim Information Annual Mileage Consumer Credit Information Vehicle Safety Features We do not have any specific information other than described in the first paragraph. So, the premium increase is adjusted according to statistical data involving risks and exposures in any given location, vehicles, and claims. Please refer to your Renewal Declarations that were mailed to you, or you can locate the document in your State Farm account online or on the app. We have other discounts that may be available to you, including bundling with other policies that may benefit you, such as a Homeowners' or Renters' policy and/or a qualifying LIFE policy. Please give us a call if you are interested." Three things standout to me on this. First, the statement, "We do not have any specific information other than described in the first paragraph. So, the premium increase is adjusted according to statistical data involving risks and exposures in any given location, vehicles, and claims." That sounds like "We want more money" to me. Also, I have had no claims submitted in YEARS. Secondly, this sounds like a template response written by AI and it noticed the mistakes so it made up the previous paragraph. Lastly, they try to sell me MORE to "discount" the rate. I call BS and will be leaving State Farm after almost 15 years to find an agency that treats me better. Do not trust Jenny Stewart's branch of State Farm

I submitted information online and this agent's office responded. I got a quote on April 1st for a…read morepolicy I needed April 18th. The licensed person put an effective date of April 1st. I never asked for that date, not insinuated the need for that date. The next day April 2nd I followed up to solidify the quote and mentioned, for the first time when I would need the insurance (April 18th). I was happy with the quote and indicated that to the licensed person. I went out of town and came back to follow up and purchase my insurance on April 15th and the quote had increased by almost $30/mo. I asked why, bc I had a quote. They told me bc it was noted as Effective April 1st it could not change. I called SF CS and asked them if i had a quote given to me on April 1st would it expire by April 15th. They said no you should be good. I told him, online you get a quote and it usually expires in 30 days. Yes, you should be good, they said. I also asked if their was a rate increase and he indicated, no. The next day I called Jenny Stewart's office back and they said we have nothing to do with it we just place the effective date and it spits out the price. I don't doubt that is true, but read on. I called SF CS again and they stuck to their guns about the quote should remain the same. They called Jenny Stewart's office and altered their story. Why? I do not know. It's a guess, but they told me that she would call me to explain. Did I get a call? NO! The reason for my rant. I got an email at 5:19 PM, at the close of the day saying the they had a rate increase on April 15th. And that was it. Jenny Stewart obviously did not want my business! I surely do not recommend her!

So my car broke down last month, right when my family was in town and I already had a lot of money…read moreput into their visit and was stressing over cost of repairs. Out of desperation, I stopped into this little place to see what they could do for me. After inquiring about an installment loan, I was starting to hesitate at the thought of paying interest. The ladies behind the counter however were so nice! They continuously talked to me throughout the whole process and were so friendly that I almost forgot why I was there. Before I knew it they had me out the door with the exact amount of money I needed. They were very reassuring about the whole thing and said if I had any problems to come back and see them. I now have that loan paid off and out of the hundreds I borrowed only had to pay $45 in interest and that's with my terrible credit! Next time I'm in a bind I feel good that I can go here if I need to and can trust them.

I needed a loan for a car. Jenny helped me right away and she was just all smiles. She had great…read morecustomer service and helped me out with $600 she also told me the best way to pay it off. They are super friendly and will make you feel loved as a customer.

Horrible agent and agency. They do not care about servicing their clients. They are in it for the…read morecommission on policy renewals and will not assist you once you are a customer. I changed agents in a flash after Lisa Nikels sold out to this group. They are really, really bad.

Dec 2023 Century Insurance still cannot return phone calls…read more I have called three times and have asked for information from Angie. I have just gotten off the phone with a person from another agency. Enough is enough; I am moving my business. If I could take my one star away, I would. Early 2023 I was a customer of Lisa Nickels for YEARS. In over 10 years of service, I had one problem. When Lisa heard of my problem, she called me directly and we worked it out. Today, I need a quote for a simple renter's insurance policy for my mother in the retirement home. Jay said he was sending my request to underwriting 5 days ago. He hasn't responded to emails for an update. I called an insurance company I don't like and got a quote over the phone. It is sad to think that CIA wants to have a customer calling their competition, but that is where I am at, calling around to get some renter's insurance for my mom. And maybe some auto and homeowner's insurance for myself. I miss you Lisa...

HIGHLY RECOMMEND! Judy Samuel and her team have gone above and beyond for our insurance needs. We…read morefeel so secure knowing our home and automobiles are covered by one of the top insurance companies in the nation. The kind folks in Judy's office are very detail-oriented to get the job done right. Judy also has many options for Life Insurance and spent a lot of time answering our questions to help us pick one perfect for our needs. FIVE STARS - WELL DESERVED!

I went with a friend of mine and we walked to the door only to be snubbed by the insurance agents…read moreinside. It was clear they did not care if we had insurance or not