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    Hawk Chevrolet Bridgeview

    1.5 (97 reviews)
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    Wrong times
    Jennifer W.

    Have extended warranty brought 2019 traverse in for service. Could not find my warranty In system. They have my car since 12p no call till I called at 645p website says service department open till 7. Girl answer phones says oh they are closed and the hours on website are wrong. No phone Call no messages now I have to figure out how to get to work as they have my call. Terrible customer service since Hawk Chevy left

    Michelle T.

    to bad they don't have minus stars on here. What a bunch of rude ignorant people who work there. I don't know which person was wose. The sales manager or the sales person Rocco Ruffolo. Rocco kept cutting me off. I was trying to see if they could beat a written offer I received from another place. He has the nerve to tell me it wasn't real. On top of that he claimed he call the other dealer. I highly doubt that. Buyer Beware unless you want to be treated like crap don't go there. If someone does want to speak to me about my experience. I want the owner to call me ONLY!!!!!

    effin piece of shit salesman tells me "It's not a Corvette. It's a Z28."

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    9 years ago

    Just like any common dealership they'll take your money fast but after that don't expect friendly customer service!

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    Page 1 of 3

    Ask the Community - Hawk Chevrolet Bridgeview

    Review Highlights - Hawk Chevrolet Bridgeview

    Eddie Saucedo was very helpful with helping me and my dad find the right Chevy Cruze as well as getting the best deal possible.

    Mentioned in 2 reviews

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    Castle Hyundai

    Castle Hyundai

    2.2
    (294 reviews)

    Wow!!! Night and day on energy and services here vs the Hyundai dealership that's closer to my…read morehome! This is my new home! Was greeted on time for my appointment by Vince, the assistant service manager and what a solid breath of fresh air! Very professional and friendly person! Thank you Vince! The dealership is updated, airy and light and such positive vibes! Thank you Castle Hyundai!

    If I could I would leave not one star. After reading the reviews that was given I wish I had read…read morethem first. I took my vehicle in because I was having problems with the dashboard the first time they couldn't find a problem the second time I left my vehicle but before that I had a service done it was okay but they went through my vehicle and left it worst then it was before I took it in, my second visit for the dashboard was worst they had my vehicle for all most a month I was given a loaner which is why they received 1 star. When I picked my vehicle up there was a power outage so I didn't inspect my vehicle I drive a 2025 Tucson Hybird very nice vehicle. The service was horrible when I received my vehicle again it was worse then the first time scratches left everywhere items missing money gone. The worst part they broke my door board removed everything from my console took my money out and never said a word. I didn't take my vehicle back because I knew they would just lie about it. The technician left dirt all over the dashboard area. They took a beautiful light gray and green interior messed it up and I will never give them the opportunity to do any more damage to my vehicle. And yes I did the survey and I want the world to know how I feel and to think twice before taking your vehicle for service at this location. Not what the Hyundai brand is known for go if you want to be robbed and disrespected.

    Mike Haggerty Buick GMC

    Mike Haggerty Buick GMC

    2.2
    (115 reviews)

    Manager Tony actually reached out and apologized for lack of customer service before . He said he…read morewasn't aware of my needs and he committed to repairing the minor fixes that weren't done previously . He did a great job and followed thru on everything in a timely manner. Very impressed with his customer service and follow thru! Would definitely deal with him again moving forward! Thanks Tony

    I have been a long‑time customer of Mike Haggerty Buick GMC, and this is the first time I have ever…read morefelt the need to post a complaint. Unfortunately, after multiple incidents and inconsistent information from the service department, I no longer trust this dealership with my vehicle. On 03/03/2026, I came in for an oil change and a tire sensor error. When I got back into my car, the tire sensor light was still on -- I hadn't even left the lot. I walked back inside and informed the service advisor, Pedro Zavala, who seemed rushed and frustrated. He had previously told me the issue was fixed when I asked before paying. He then took my keys, drove my vehicle around the dealership several times, and brought it back into the bay. After about 10 minutes he returned and told me the TPA was bad and that he had temporarily gotten the sensor to work by spraying "something" to hold it in place. I had already waited over two hours, so I scheduled a follow‑up appointment. At my 03/18/2026 appointment, the paperwork stated that Fix‑A‑Flat was found on the sensor and that the TPA was replaced for $278.36 -- consistent with what Pedro told me. On 06/25/2026, the tire sensor issue happened again. Despite having a 7:00 AM appointment, I waited two hours before being told that Fix‑A‑Flat was supposedly used again -- which is completely untrue. I have never used Fix‑A‑Flat. I was then told I needed another TPA replacement, this time quoted at $390. When I asked why the same repair suddenly cost more, the Service Director, John Coan, responded with: "Why are groceries higher? Why is gas higher? Parts cost more and labor costs more." This was dismissive, unprofessional, and did not address why I was being charged again for the same unresolved issue. Both John and Pedro later claimed they would "never spray anything themselves" and that no such action was documented -- even though Pedro clearly told me on 03/03/2026 that he used a spray to temporarily fix the sensor. The conflicting statements and lack of documentation are extremely concerning, especially since I only service my vehicle here. A reduced price of $260 was eventually offered, but no real explanation was provided for the repeated failure, the inconsistent Fix‑A‑Flat notes, or the pricing differences. I have recommended family members to this dealership over the years, and they have experienced similar issues. This is my second incident, and after the repeated problems, contradictory information, and the way I was spoken to, I feel insulted and will no longer be returning. Bottom line customers deserve honesty, consistency, and professionalism -- none of which I received here.

    Kelly Nissan

    Kelly Nissan

    2.4
    (148 reviews)

    I am a busy girl. I had an appointment for 5/24 to get my car in for the 5000 mile oil change. For…read moresome reason I was thinking Monday was 5/24 this past week. I told my boss, my engineer,my assistant..don't forget I am off Monday. I take three days off..the weekend and what I thought was 5/24. My assistant dutifully comes and says nothing..I take Monday 5/17 off that was supposed to be 5/24. I go to the dealer and I pull in and say I have an appointment at 10am. They take my car and say nothing. I am in the waiting room and it dawns on me I have not seen a direct deposit I see each month so I open my account on line to see that the last transaction I did was Monday the 17th. I am like OH MY GOD. I call my job to make sure the building is ok. I am having a brain hiccup.....how could I have done that so many places and no one corrected me. My assistant was needed to handle a flood ...in multiple units and he was there! My engineer was saved..I was saved... It was God's hand on my life. I asked the service advisor, Eva, at Kelly Nissan when she comes in ..".I came on the wrong day. and you did not say anything" .She smiles..she says Ms P______ we would never turn you away.....!! I am flabbergasted. That is why I rate them 5 stars every time. They could have rejected me..said come back when it is your date!!..but not Kelly Nissan. Thank you for great service all these years.

    Horrible and deceptive practices! I spoke with salesmen Jorge over the phone. Gave him all of my…read moreinformation, including did the credit application over the internet. I explained that I did not want to come in and waste both time and money if the deal was not what I was looking for. I explained exactly what deal I was looking for and that I would be paying for a uber so I would not come unless it was for sure. He took all my information ran a check and said yes the deal was possible. Only for me to come in and the quote me a completely different note $400 over what I was looking for. He smiled and laughed and said that banks were closing. Which he already knew before pressuring to come in. So I wasted about $70 there and back on transportation. Horrible

    Volkswagen of Oak Lawn

    Volkswagen of Oak Lawn

    2.5
    (134 reviews)

    First , I was disappointed that it was no longer Haggerty owned. I had bought about 5 Passats . In…read moreAugust of 24, I was looking for a specific Taos ( panoramic sunroof, and silver) Bogdan was so helpful and found me my car and one I could afford. Yes I did have to put up a large down payment, but it really lowered my payments. Anyway , he was so sweet and it was a real pleasure buying a car from him !,,,,, I have had another great experience. JASON IN SERVICE !!!!!!!!!!! I broke my leg at work ,( I'm an RN) and I had a temporary handicap placard . I had throw it up on the dash, and it went into the Twilight Zone ! I couldn't get it out from where the windshield meets the dashboard and only saw the edge of it. Yes yes, for $10.00 and waiting 4 weeks (at which I would no longer need it). So I called several dealerships and they blew me off , THEN I WENT TO VW OF OAK LAWN AND HERO JASON, made a contraption with masking tape and got it out !!!!!!! In about 5 min . You might think , big fu--ing deal. But it was a big deal. I can't tell you how appreciative I was , for his effort and his ingenuity. KUDOS TO YOU JASON IN SERVICE !!!!!!!!!!!! THANK YOU ! ( yes I tipped him) !

    I have had my truck for less than a year. I've been to the dealership a few times and as much as I…read morelove my truck, this will be my first and last VW purchase. My experience at the dealership has not been the best. Service will allow you pay for things covered by warranty if you let them. They give me a price without even checking the system. I ALWAYS have to advise what's covered. I've never had this experience with Nissan, Chevy and Mercedes. I'm so disappointed with the service I've received and it hasn't been a year. I'm dreading having this truck any longer. It may be best to trade it in now. Update: went to the dealership this morning and was told my tire was not repairable and had to be replaced. Only to get a second opinion and find out, the tire could be repaired. This dealership service dept are crooks! They just wanted me to replace my tire so they could repair and resale it. Also! My brand new tires are NOT new. The tire repair shop advised me there was a patch in the tire already. This is my first tire repair so where did the previous patch come from?

    Hawk Chevrolet Bridgeview - car_dealers - Updated July 2026

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