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    Ed Napleton Honda

    2.6 (381 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 2 months ago

    Services - Ed Napleton Honda

    Auto brake repair

    Auto general diagnosis

    Auto HVAC repair

    Auto no-start diagnosis

    Auto noise diagnosis

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    Out-of-State Buyers....BEWARE! The Owner suggests there are numerous reasons why drivers choose Ed Napleton Honda. Raving about his teams of sales advisors, service technicians, and financing experts who are trained with "one" focus in mind...."to address needs of the customer with the utmost respect, care, and attention to detail." Well, that was NOT my experience! It all started with my finding a car at Ed Napleton, which was in a whole other State; requiring 5+ hours of travel on my part. *But, when you find the "1" sometimes you have to do what you have to do. 1st Issue: I had to travel by Plane, Train, or Automobile to get to IL., I had to make travel arrangements. Problem is, I was flying to FL, the next day, after working a deal, so i offered to leave a substantial deposit on the car to 1) show my serious intent to purchase the car and 2) to lock down the deal so it wouldn't be sold before I got there. I should also mention that Labor Day was approaching so that wound up extending my proposed arrival & pick up date to 7-days (after discussing my intent to come and purchase the vehicle...but remember, I was willing to leave a substantial deposit). 2nd Issue: The dealership agreed to accept my deposit until they determined that 7-days was going to be too long for me to arrive. But "later said," if I could've shown travel arrangements that would've been okay. They said this "after," the deal was off the table. I definitely could've provided that! Anyway, I was told that they could send a notary to my FL location for $399; bringing me paperwork to sign & purchase a vehicle sight-unseen (never test-driven, touched, or seen with my own eyes). *Where they do that at....Who buys a car w/o seeing it? Remember I started this story by saying that I found the "1," NOT saying that I was desperate. On-line car shopping offers PLENTY of vehicles out there with the same mileage, trim, & upgrades. Sometimes you just have to be willing to travel, be patient & move quick when you find the "1," but also not be an emotional buyer...b/c it has to make sense. Fast Fwd: My FL flight got canceled, so I called on Sun. to see, "if the car was still available, If so, i could be there in the a.m by Amtrak to purchase the car, drive back home, & resume my trip back to FL on Tues. b/c of my flight cancellation. So, I did just that. They sent a Lyft to pick me up. I arrived at the dealership @ 10am and left at 7-8pm (but, I'll get to that in a minute). I did all the things you're supposed to do as a consumer buying a car: test drive, negotiate, and inspect Fast Fwd: I made the deal (buying a car with no spare key), signed the paperwork, and hit the highway about 5-6pm. *Superlong buying experience right? 3rd Issue: As soon as I get to the highway the car starts making a noise with high exceleration. Now, I'm concerned because I didn't hear this during my test drive. I call the dealer and am told to come back to have it checked out. I waited for a service appt/for them to put it on the rack....they determined bolts underneath the car were loose and took care of it. * If a car goes through a dealership maintenance inspection, why didn't someone see/catch this? Now, concerned about what else the service dept did/did not do; giving me assurance I'm buying a used car w/no hidden issues . *I'm a out-of-state buyer so, it's not like I can come back/forth. 4th issue: It's almost 8pm (I got up @ 2am for a 4am Amtrak train) & I'm faced with a 5+ hr drive to get home, for a Tues. flight to FL. Final Issue: A oil light WARNING light came on the next day after purchase. Again, I called the dealer to report the issue (to sales & finance), plus, sent text messages w/ photos of the warning . .....but, NEVER HEARD FROM THEM again. The deal hadn't even been sealed for 24hrs before I was faced with a 2nd issue with my "new," car! (-) This is the BITTER! (+) The SWEET, I got the car I wanted & a hookup for a hotel (bc I had to stay overnight)!

    Michael N.

    Came in to buy a 2024 Honda Accord Hybrid EX-L and was taken care of by Howard, Pedro, and Johnnie. 10/10 experience, felt like I really got a deal and I'm in love with my new car. They even offered a little more than I expected for my trade-in. They made this process stress-free, quick and were very transparent. Recommend stopping by to at least check out what you're looking for. Ask for Pedro or Howard.

    Christine B.

    My daughter did a lot of research online before finding her first car at Ed Napleton Honda. We booked a test drive, but when we got there another couple was looking at the same car. Sean (in sales) helped us expedite the process and we ended up the lucky new owners of a gorgeous black 2021 Honda Civic with only 26,000 miles. Monica in Finance was a kind, warm, professional who answered all our questions and helped us get the paperwork finalized swiftly even though it was a late night. Great experience.

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    Customer service is not the same when you take your car in to be serviced.. Don't like the parking situation.

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    Page 1 of 10

    Ask the Community - Ed Napleton Honda

    Review Highlights - Ed Napleton Honda

    Tony and MJ listed our must haves and wants, and it was almost as if they found this car specifically for us.

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    Webb Chevy Oak Lawn

    Webb Chevy Oak Lawn

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    Excellent Customer Service! !!…read more "I had the absolute pleasure of working with Nas Zaidan, and I can confidently say he's the best Finance Manager I've encountered at Webb Chevy. Nas professionalism, product knowledge, and dedication to customer satisfaction truly is amazing. Nas impressed me most on his ability to clearly explain financing options and find solutions that worked perfectly for my situation. Nas made what can often be a stressful process feel smooth, transparent, and even enjoyable. Nas Zaidan went above and beyond--not just closing the deal, but building trust. I highly recommend Nas to anyone looking for a knowledgeable, honest, and dependable finance professional. I would gladly work with him again in the future." Thank you again for all your help!!

    Webb Chevy Oak Lawn…read more I had one of the worst experiences I have ever had with a dealership at Webb Chevrolet. On Monday, April 27, 2026, I went into Webb Chevrolet in Oak Lawn, IL specifically to confirm whether my vehicle was still under warranty. The service advisor told me YES -- that my warranty would remain valid until October 2026 or 85,000 miles, whichever came first. I was also told my vehicle had approximately 84,800 miles, so I should bring it in immediately before the warranty expired. Based on THEIR information, I made an appointment for the very next day. After dropping my vehicle off, I waited to hear what repairs were needed and whether the warranty would cover them. The service advisor later called and listed multiple issues found during diagnostics. I told her that as long as the warranty covered the repairs, they could proceed. I also requested a loaner vehicle and was told one could only be provided once work officially began. About 30 minutes later, I received another call completely changing the story. Suddenly, after "further research," they claimed my warranty had actually expired long ago because it was supposedly only valid for 24,000 miles or two years from the mileage when I purchased the car. In other words, the information I was originally given was completely inaccurate and caused me to bring my car in under false pretenses. Since the repairs would not be covered, I declined the work because I could not afford it. That is when the situation became outrageous. I was then informed that while THEY were performing diagnostic testing, they blew off my water outlet, making my vehicle unsafe to drive. Despite the fact that I drove the car into the dealership without this issue, I was told I would be financially responsible for repairing the damage because, according to them, "it would have blown regardless." That logic is absurd. My vehicle was damaged while in their care, yet they refused to take accountability. Because my back was against the wall financially, I even attempted to trade the vehicle in just to get out of the situation, but I was unable to because of the negative equity on the car. I also attempted to use their Sunbit financing option to cover the repair costs and was denied, which resulted in two hard inquiries on my credit report. Instead of helping resolve a problem they created, I was left feeling trapped, financially cornered, and bullied during the entire process. When I spoke with sales manager Jim Jordan, he doubled down and insisted I would have to pay. After about ten minutes of a tense discussion, instead of trying to resolve the issue professionally, he threatened to call the police on me. I have never been treated with such disrespect as a paying customer. The following day, I spoke with Service Director Sean Drane, and the only reason any money was taken off the repair bill was because I explained that I am a kidney patient living on a fixed income and undergoing dialysis three days a week. Mr. Drane mentioned that his son-in-law had recently received a kidney transplant, and it seemed that was the only reason any consideration or compassion was shown at all. Even then, I was still expected to pay for damage that occurred while my vehicle was in the dealership's possession. This entire experience was dishonest, unprofessional, and disgraceful from start to finish. I was given incorrect warranty information, had my vehicle damaged during diagnostics, denied accountability, financially cornered, negatively impacted credit-wise, and then threatened when I objected. I would strongly caution anyone considering bringing their vehicle to Webb Chevrolet in Oak Lawn, IL. Based on my experience, customer service, honesty, compassion, and accountability are clearly not priorities there.

    Volkswagen of Oak Lawn - Volkswagen of Oak Lawn    Showroom

    Volkswagen of Oak Lawn

    (134 reviews)

    First , I was disappointed that it was no longer Haggerty owned. I had bought about 5 Passats . In…read moreAugust of 24, I was looking for a specific Taos ( panoramic sunroof, and silver) Bogdan was so helpful and found me my car and one I could afford. Yes I did have to put up a large down payment, but it really lowered my payments. Anyway , he was so sweet and it was a real pleasure buying a car from him !,,,,, I have had another great experience. JASON IN SERVICE !!!!!!!!!!! I broke my leg at work ,( I'm an RN) and I had a temporary handicap placard . I had throw it up on the dash, and it went into the Twilight Zone ! I couldn't get it out from where the windshield meets the dashboard and only saw the edge of it. Yes yes, for $10.00 and waiting 4 weeks (at which I would no longer need it). So I called several dealerships and they blew me off , THEN I WENT TO VW OF OAK LAWN AND HERO JASON, made a contraption with masking tape and got it out !!!!!!! In about 5 min . You might think , big fu--ing deal. But it was a big deal. I can't tell you how appreciative I was , for his effort and his ingenuity. KUDOS TO YOU JASON IN SERVICE !!!!!!!!!!!! THANK YOU ! ( yes I tipped him) !

    I have had my truck for less than a year. I've been to the dealership a few times and as much as I…read morelove my truck, this will be my first and last VW purchase. My experience at the dealership has not been the best. Service will allow you pay for things covered by warranty if you let them. They give me a price without even checking the system. I ALWAYS have to advise what's covered. I've never had this experience with Nissan, Chevy and Mercedes. I'm so disappointed with the service I've received and it hasn't been a year. I'm dreading having this truck any longer. It may be best to trade it in now. Update: went to the dealership this morning and was told my tire was not repairable and had to be replaced. Only to get a second opinion and find out, the tire could be repaired. This dealership service dept are crooks! They just wanted me to replace my tire so they could repair and resale it. Also! My brand new tires are NOT new. The tire repair shop advised me there was a patch in the tire already. This is my first tire repair so where did the previous patch come from?

    Ed Napleton Honda - car_dealers - Updated May 2026

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