I was a first-time patient and clearly told the clinic I had no prior experience with PT and asked…read morewhat to expect. Despite this, I was not informed that insurance deductibles reset at the start of the year. My appointments were scheduled for 12/20/2025 and 1/2/2026, which caused me to pay my full 2025 deductible for just one visit. There were several opportunities to communicate this - during scheduling, insurance intake, or before the appointment - but it was never mentioned. Follow-up communication was slow, and the response I received lacked professionalism and accountability. No effort was made to resolve the situation; instead, responsibility was shifted entirely to the patient.

The staff at this location is rude, disrespectful, and lies to clients. Run far from them. This is…read morebased off my interaction with 'Destiny' .

After Hiro'（日本語ok）s massage, my shoulder felt much lighter. Hiro's stretching instructions were…read morevery accurate, and he answered all of my questions clear. Through our conversation, I could tell that the staff members share information with each other, which made me feel reassured and very comfortable. I also really liked Kristen's sessions as well. The receptionists are also wonderful and very quick to respond. This is my second time receiving care here, and I am even more satisfied this time than last time. ヒロは日本語を話す事ができます。質問にもしっかりと答えてくれます。そしてマッサージもとても上手です。ヒロの的確なストレッチでの指示のおかげで家でも再現しやすく、自宅でのストレッチもきちんとできています。おかげさまで、肩の具合がかなり良くなりました。クリスティンのセッションも私の大のお気に入りです！Jacoにお世話になるのは今回は2度目ですが本当に大満足しています。また次のセッションが楽しみです！Mahalo!

I can genuinely and wholeheartedly say that the owners, physical therapists, PTAs, billing team,…read morefront desk staff -- heck, even the volunteers -- at Jaco Rehab truly have the patient's best interest at heart. Every single person there is supportive, compassionate, and deeply committed to helping people heal. This is a demanding profession, and you can feel that they chose it because they truly care. Every workplace likes to call themselves a "family," but the team at Jaco Rehab really is an Ohana. They work together like a well-oiled machine, and the result is patients who not only get back on their feet, but leave empowered -- armed with the knowledge and education to care for themselves long after discharge. Their saying is "movement is medicine," and they absolutely embody it.

My Dad's PCP recommended Aqua Therapy to help strengthen his leg muscles. OrthoSport in Niu Valley…read morewas one of the few options on the island; although it was a bit of commute, it's turned out to be a great choice. A customer's experience with such personalized service usually banks on their relationship with their therapist. In this case, we are fortunate to be aligned with Summer. She's a pro - patient, clear in her exercise instructions, encouraging (yet firm), and flexible with some of our last minute scheduling issues (Niu Valley is quite a commute from Moanalua). The facility is right behind Jack in the Box on Kalanianaole Hwy; the light at the left turning lane can try your patience. Parking during lunch hour can be a little challenging; fortunately it is very large parking lot shared by other businesses. They do a nice job with scheduling/changing your appointments, and the email reminders really do help (as does the $50 penalty if you cancel in less than 24 hours). All in all, the experience of going through this form of PT along with the physical exertion without impact to your joints is definitely worthwhile!

I WOULD NOT USE ORTHO SPORT-HERE IS WHY…read more For everyone of my visits Kevin arrived 3 to 4 minutes late. Almost every visit was ended at least 5 minutes before the hour. About 20% of the session Kevin was writing notes about what just happened. Every 10th session was almost entirely spent recording measurements and strength of where I was at. I was told by Kevin that Medicare required this. I spoke to Medicare and was told that they do not require reports. I am approaching the 4th month of my recovery. This is the time when my strengthening is most important as I am limping from muscle weakness. Kevin has told me he is cutting my sessions from 2 to 1 session per week. I asked why and he told me that Medicare will not be approving 2 sessions. I asked Medicare about this. They referred me to page 48 of the Medicare Handbook which says if the Doctor prescribes 2 visits per week that is what will happen. Medicare does not challenge what a Doctor thinks is necessary. Attached are photos from the current Medicare Handbook that contradict what I was told by Ortho Sport. Even with this Ortho Sport still stands by their contradictory statements. I have found a different physical therapy provider who does NOT makeup rules. I also realize by what I have written above that my 1 hour session was "at best about 30 minutes of physical therapy". Many Physical Therapists offer websites or apps that show you videos of the suggested exercises to do. They also offer other options to help with your recovery. Ortho Sport merely prints out a sheet of paper. It is very hard to believe that Ortho Sport has 241 reviews and everyone is 5 stars. That is not likely considering life is not perfect. Please consider what I have written in making your decision. I have given the honest facts of my experience. Ortho Sport has stood by what Medicare said is not true even though it is in writing and told to me explicitly when I spoke with them.

Dr. Dean Yoshimoto is AMAZING!!!…read more My mom has been suffering from extreme knee pain for some time now, and even seeing a sports medicine doctor and physical therapists back at home in Chicago, nothing was working - the pain was still there, if not more so, and there was never a clear answer or a treatment plan that was offered by any of the specialists. Here comes Dr. Yoshimoto, who literally decreased my mom's knee pain by 90% after 1 visit. Yes, you heard that right - 90%!!! He was extremely patient, kind, and really broke it down in terms of pinpointing what exactly was going on, what treatment was needed, and what exercises to do at home. He was so shocked and was left speechless that my mom was dealing with inept individuals all this time - clowns, I tell you! Unbelievable. You can tell that Dr. Yoshimoto genuinely cares for each of his patients. He's not the typical physical therapist who gives you some stretches to do, hooks you up to a muscle stimulating machine, and/or gives you a head pad and calls it a day. He actually tries to target the source of pain! I am so grateful that I was able to find him for my mom, and I was actually kind of serious when I told her that maybe she should consider moving to HI permanently, just for him. AHAHAHA Thank you, Dr. Yoshimoto - you are the bomb dot com! +Dr. Dean Yoshimoto! +friendly front desk

Referred by my physician for a shoulder injury. I had heard good things about them. I was assigned…read moreto a therapist who was young and whose response to any comment or a question was a high giggle and a murmured "Oh, I see I see". I was assigned a bunch of exercises and she did not know how to print out instructions for me. She instead uploaded them to an app instead, which had me do some basic exercise exercises for up to three minutes. When I came back ten days later (she was unavailable before then) and I asked why they were so long, she said that was incorrect, but she didn't know how to change the routine in the app. She had me go back to my previous workout routine. So in the end, some of the issues with my shoulder did go away. But honestly, it did not inspire confidence in the quality of all the therapists. I think with some you're good with others not so good.

I've been coming here for almost ten physical therapy sessions, and I honestly can't say enough…read moregood things about this place. Everyone is so kind and patient -- including the front desk staff. From the moment I walk in, I feel welcomed and taken care of. Every visit puts me in a better mood, which honestly says a lot when you're dealing with physical therapy. The treatments have really helped, and I've noticed real improvement. The clinic is clean, comfortable, and has such a positive vibe. It's also in a super convenient location, and the free parking is a huge bonus. I'm genuinely grateful for my therapist Jason and the entire team here, and would absolutely recommend this place to anyone looking for physical therapy.

Office staff not knowledgeable enough to answer questions insurance coverage. Still haven't gotten…read moresufficient coverage on billing

Best PT clinic on the island. They take care of their patients and offer quality care.read more

Many mahalos to the staff especially to lea, Gary, Shaun, Collin and jaisen. They are very good at…read moretheir job and made my physical therapy easier than I expected. Lea helped me with my appointments and with my insurance, Gary directed me to how to perform the ways to recovery, jaisen and collin pushed and guided me to get as far as I could get back to normal. Alot of us wanted to give up and say screw it but they pushed all of us to the limit. They treated us like we were family and that was special. If you have any type of physical therapy go and see them. You won't regret it. Thank you very much for everything you folks have done for all of us. Happy holidays to the staff!!! Your hard work and dedication will never be forgotten!!

Hawaii Move Lab is arguably the best physical therapy and performance recovery facility in the…read morestate. I've been an athlete for many years and unfortunately have dealt with my fair share of injuries. I came to Hawaii Move Lab with several lingering issues that other physical therapists were unable to fully treat, and after just a couple sessions, my pain was gone. What I really appreciated was their individualized approach. They don't believe in a "one size fits all" treatment plan. Instead, they take the approach of not only getting you healthy again, but helping you come back even stronger than before. Peter and Jamie are amazing at what they do, and they've built one of the best rehab and performance facilities on the island.

I saw Dr. Peter for over 6 months this past year. He is a great Doctor. He is kind and very…read moreknowledgeable. He taught me how to manage my injury so that I can continue to self manage it going forward. I don't know if my injury will ever fully heal but I do believe I can best manage it because of what I have learned from him. I'm very thankful he exists.

Highly recommend this place! Bart and his staff are very knowledgeable and extremely friendly…read more Their customer service is always exceptional. I have a great experience every time I step foot in that office!

Noe is obnoxious. The vibe in that place is like a high school mean girls club. Bart is supposed to…read moreencourage people but he just seems to be going through the motions like his mind is somewhere else. I have no idea how they lasted this long.

I've only been to the Waimalu location and it is Wonderful! Hi, I'm sure the Kaimuki location is…read morejust as wonderful because sometimes the therapists go from one location to the other. At first I chose this place because of the receptionist I spoke with on the phone, "J". She was so friendly and professional, and I could hear her smile through the phone. When I actually went there, she was still just as wonderful in person. The wonderful continued w/everyone working there. The Physical Therapists & their Assistant are so supportive and patient. They are serious enough, yet have just enough humor thrown in to make you want to show up for your appointments!

I had PT for my plantar fasciitis. My physical therapist was Dr. Ray. He was so kind, friendly,…read moreprofessional, and truly a pleasure to work with. Sessions started with heat therapy, then exercises, then he finished with massage to the affected area. I also worked with several other team members on the exercises on different days and each one was great as well. The front desk staff are very friendly. Music to exercise to was good too! I highly recommend Rehab Therapy Partners if you need PT.

I could not be happier with my care at Hands On Physical therapy. They took the time to evaluate my…read moreinjuries and make sure I felt comfortable with treatment every step of the way. They were completely knowledgeable of the best ways to rehabilitate my injury and made me feel very comfortable with the exercises they wanted me to do at home. I was most impressed by the fact that even after I stopped care with them they called me to check on my progress and how I was feeling. I recommend Hands On 100%

The staff is friendly and so was my therapist. There was good communication, but the only annoying…read morething was that my therapist kept cancelling the appointments, so I had to reschedule multiple times. I went in to recover from my pregnancy. After about 2 months, I was much better. You don't realise how far you've fallen as far as muscle strength until you're asked to do simple things. The sessions were good and my therapist tested different areas and gave handouts that I could refer to at home.