Highly recommend Urban Countertops! From the quote process to the installation, UC was top notch…read moreprofessional. Communication was amazing. The installation team showed up on time and the installation was fast and hassle free for me. They did a great job protecting my floors and furnishings during the install and the clean-up afterward made it look like they were never there. I could not be happier with my new quartz countertops! And, I cannot believe the difference they make with the look of my kitchen!

It was a pleasure working with Aaron on designing and installing our beautiful black granite…read morecountertops! He was professional and prompt, answering questions and providing quotes quickly. He gave us samples of our top materials so we could test it out at home, and once we decided, installation was quick and efficient. Thanks to Aaron and the team at Urban Countertops for the great experience! We were recommended them by Tony of Premium Cabinets and we can certainly see why!

Designers Point Review…read more What a wonderful team!!! I started working with Karen & Dick in the fall of 2024. I wanted to take the time to design and find just the right finishes. I did have very strong ideas that may not be for everyone and Karen was able to adjust her design ethos to mine. So, Karen & Dick worked on design, Ed on construction and Dawna on financials. There are many more aspects of the project and people involved. The entire crew consisted of people who are masters at their craft. They were respectful of our time and our home. We were quoted 6-8 weeks for a full Kitchen remodel. 98% was done in 5 1/2 weeks. The budget was firm and detailed. Any changes made during the project were noted and costs were adjusted. No Surprises! I made the changes and the crew adjusted to the work. Make sure you know what you want. Speak up and they will work with you to find what works best for you.

Designers Point remodeled our kitchen and master bath. They did a fantastic job. The projects were…read moredone professionally and the final results were spectacular. See Dick Minar and his team at Designers Point in Rolling Meadows for that kitchen and bathroom remodel.

IYKYK but I was in full stress mode after falling in love with a quartz counter I saw on line…read more Only one place said they had it in stock and I was very concerned about keeping the full kitchen reno moving along. Spoke to Irene Lopez and went down the next day. She showed me my "chosen" Terrazura and also had another slab she thought would work. Both slabs looked great with my flooring, cabinet and paint colors. I went with the Terrazura and everything continued to go smoothly through installation. I'm beyond thrilled with my new kitchen and love my quartz. Highly recommend Factory Plaza! And big thanks to Irene for seeing my vision and Alex for a flawless installation. I've forgotten the name of the gentleman who measured but he made a suggestion to add a strip of the quartz behind my stove and it made the whole look so custom. So highly recommend!

They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability…read more I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn't want to deal with the labor-intensive task of maneuvering a large slab into place--a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It's a shame the owners and management don't share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability. I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn't want to deal with the labor-intensive task of maneuvering a large slab into place--a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. * Unacceptable Communication: Untimely and inconsistent responses. I'm having to reach out to them again and again and again waiting usually almost a full business week if I receive a response at all. As a business owner and full time mom, my time is valuable. I don't appreciate them wasting mine. * Lack of Transparency: It was never mentioned to me during the process that they would not be caulking the counter to the wall. When I brought it up, it was brushed aside as something in their lengthy contract. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It's a shame the owners and management don't share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.

The countertops are beautiful BUT they ruined my kitchen faucet and didn't tell me so when the…read moreplumber came to reinstall, I had to buy one he had on his truck. Had I known, had the installers told me, i could have run out to get one for hundreds less before the plumber came. Halil said he would look into it and has never reached back out. Again, very nice quartz countertops, but the install left a lot to be desired.

We have beautiful countertops. Chaz of Countertops Depot came out and took precise measurements of…read moreour kitchen. We talked about the fact that I truly did not want to have a seam in our new quartz counters. Chaz went the extra mile and was able to make that work with the size that we needed. I could not thank him enough. He was honestly concerned about our happiness with the work, and attentive to wants and needs. I highly recommend working with Chaz and Countertops Depot. We couldn't be happier. The counters really transformed our kitchen. Thank you Chaz.

I've made two huge errors in homeownership over 45 years, this in my opinion was one of the two. I…read morethought I was getting all wood doors but got wood trim and particle board inserts that bubbled and peeled within 2-3 years.

We used CabinetPRO to remodel our bathroom, and we couldn't be happier with the results. Anaclaire…read morewas so helpful and professional. She researched many design choices and helped make adjustments to fit our budget. Although we could have opted for cheaper routes, I truly believe we would have been disappointed in the outcome since I lack the expertise and knowledge to achieve the look we wanted. Our cabinet refacing and remodel was completed in the time frame promised, and we are thankful to Anaclaire and her whole team.

We met Jim at Kitchen Village after seeing the great kitchen they did for our neighbor. They did…read moreour kitchen design (great ideas) and helped us every step of the way (included our powder room too). The ideas kept coming and the choices became easier and easier with the guidance. Our satisfaction has always been first and foremost. We could not be happier! We are grateful for all of the time and energy that Jim and all of his staff/contractors gave us. With their direction and hand holding we truly have the kitchen of our dreams!

Don't even bother! I called asking to get a quote via email due to pandemic. We are finalizing…read moreremodel of our three apartment buildings and we knew exactly what we want "shaker style cabinets in white". A man that answered the phone said that "they don't do quotes via email" even thought I explained that I have the layout of cabinets and measurements which is 90% of his work that's done. Pathetic and clearly way behind in what's going on in today's world. I am gladly taking my business elsewhere.

These guys are fantastic! I didn't use them for my countertops (I found out about them later), but…read moreI did use them to fabricate a food tray for my puppy from the granite remnant I had. The quote they gave me was the most reasonable. The communication with Nancy was excellent. They completed the job in a timely matter and ended up giving me a further discount when I came to pick up the tray! Several months later, I contacted them about recommendation for the contractor and again, Nancy got back to me within hours. Such superb customer service is rare these days. I would definitely use them for my future projects and highly recommend them.

Kyle was great helping me find the perfect quartz stone, Kiva White for my custom countertop and…read moreshower base ledge. I am so pleased with how perfect it looks I highly recommend DTK Stone Works!

We purchased our home that was built in the 1940's back in 2013. As our children grew bigger we…read moreneeded to make our kitchen and the rest of the first floor more suitable for our family's needs. We consulted multiple companies to bring ideas, design recommendations, and experience to help us make an informed decision. Master's Kitchen and Bath were the last company we spoke with, and I am glad we did. Having an older home leads to a lot of questions and uncertainty. All of the concerns and what if's (which lead to a lot of added unforeseen expenses) were addressed with clarity, confidence, and the reassurance we were looking for. From the first consultation, design process, and throughout the remodel, we felt we made the right decision to hire Master's. Working with everyone at Master's Kitchen and Bath was a great experience. The project manager listened to our vision, and he was able to come up with a clear plan on how to make it happen. The designer was very in tune with our style preferences and provided us with a lot of great options, a lot of which we had never considered. The entire crew that do everything from demo, electrical, plumbing, and installation were absolutely amazing. True craftsman who take pride in every detail. We are extremely happy with how our home turned out, and would 100% hire Master's to work in our home again.

I had a great experience with Masters. I did a kitchen remodel with them and worked mostly with…read moreSasho and Igor. Everyone is very professional. I like that they have a showroom, which makes it easy to check out cabinets, materials, fixtures, etc. Once they started, the work took 3-4 weeks. Igor did most of the work and is very neat and thorough and easy to get along with. Everything came out pretty great. Plus they cover the wood floors with paper and cover any carpet with blankets and keep everything as clean as possible. Overall I feel great about choosing them and will probably go with them again for my bathroom in a few years.